Very long story short (yes, this is an abridged version), my water bill was insanely high & Carmel Utilities pointed me toward my irrigation system. Because my former irrigation company went out of business, I had to find someone new & asked Westfield Sprinkler Company to check it out while they turned on my system for the summer. The technician glanced at it & said it was "fine". Okay sure, you're the expert, I'll trust you.
Less than 1 month later, I find a large reservoir of water forming over my irrigation system - nonstop leakage from underground. I, again, call Westfield Sprinkler Company for an emergency appointment & remind them they claimed 1 month ago everything was "fine". They pretended to not hear the latter & quoted me $900 to fix the problem.
5 hours later, the water supply to my house was turned off & the very under-qualified technicians dug a 5-foot hole in my front yard, told me their management was making them leave because they had other appointments, they couldn't find the source of the problem, & I had to call a plumber to finish the job. What the heck did I pay you for? Digging a hole & leaving? After a lot of arguing with their office manager, I finally convinced the boys to stay & finish what I paid for. 1 hour later, the boys left - with a now-6-foot hole in my front yard exposed - & said they'd come back the next day to cover it up.
That night, I'm surprised with a bill of $1700!!! I called the company saying this is not even in the ballpark of the amount I agreed to & at no point in time was I informed the quote was no longer valid. I was then threatened by the owner of the company that I had to pay, in full, IMMEDIATELY or they would show back up to my property, undo their work, & turn off my water supply. I won't get into the lengthy back and forth that ensued, but I'm sure you can all guess how that went.
Now, 4 days later, my irrigation system won't turn on at all. I called Westfield Sprinkler Company & they said it would take $100+ just for them to show up & do an assessment. They claim this isn't covered by their warranty. My irrigation system was working (albeit with the leak) prior to them showing up, so clearly the work they did caused my system to break. But nope, they continue to deny & try to swindle even more money out of me just to try to figure out what they broke. Moreover, when they originally finished "fixing" the leak, I asked them to test my system, but they said they didn't have to, it was "fine". Almost as if they knew they broke it & didn't want the immediate proof so they could claim plausible deniability.... read more