I would caution people and, in particular, the parents of young children, to request several day passes prior to joining. Additionally, The Well does not allow for cancellation refunds if you pay the year's premium in advance although they will allow cancellation if you pay your membership monthly. This can be found on page 4 of 14 noting that the cancellation page does not require an initial while other pages do.
While the facilities are pretty and well kept, the staff is poorly trained with regard to the enforcement of their rather rigid policies. Should your child hold on to the wall of the lazy river or move, even for a moment against the current, they will be accosted by what seems like a never ending round of whistle blowing. It is so pervasive, that the noise seems non-stop.
From the staff at the front desk to the life-guards to what they term the "administers" at the pool. they all appear to be desperately unhappy. So much so that my 7 year old daughter has started to ask if they are okay and has requested not to go. For someone that would rather be in a pool than any other single thing, it is remarkable. My son has also requested not to go due to the incessant whistle blowing. If you request that someone simply get your attention rather than a whistle and shout when a correction is needed, the response is a scowl and a shrug. We are not unreasonable people nor are our children irresponsible and the whistle blowing appears to be directed all children who are simply being children.
The Recreation Supervisor, Jarrod Moyer, seem entirely uninterested in receiving any feedback or member input.
Having recently relocated to Ohio, my family jumped at the opportunity to join the Well prior to its' opening and paid for the family upfront as Founder Members hoping to provide a fun environment for our kids and engage with our new community. Sadly, we are left with a membership we cannot use and money wasted. This will not break us financially though it seems silly on it's face. It is, however a cautionary tell for those who are considering joining.
We have been members of various other pool clubs and facilities and nowhere else have we experienced such a dour culture. read more