I was so excited when this placed was opened but I truthfully had a bad experience with them. When I first signed up, the boy behind the community desk told us that it was $25 for a senior and $35 for a resident in UA. I signed with my father so that we could be on the same account. When I got my first bill it was over $75! We went to the front desk to try and fix it and the manager was incredible rude. He kept raising his voice, interrupting everyone, including his staff, and refused to look at either our account or our receipt. He told us that there was no way at all that it could possibly be $25 or $35 and that at minimum it was $60 for each of us. The boy that signed us up was there and tried to help us out, but the manager was rude to him too. We didn't want to get the boy in trouble so we just kept repeating what we were told and even told them that the prices were published. The manager argued with us and told us that we were wrong. He refused to show us the pricing sheet that the boy showed us when first signed up. I obviously canceled my account to get them to stop automatically charging me. They had also charged both my father and myself (so double, in addition to the fact that the price was wrong). I was told that someone would reach out to correct it, and no one ever did or followed up. Now, fast-forward several months later we were talking to our friends that somehow got a free membership to the Rec Center. It turns out that since the beginning seniors, like my father were able to get free memberships through silver sneakers. We were never told this in spite of the fact that we had spoken with many people from the Rec Center, including the manager. Then, just two weeks ago I received an ad in Valpak mail that listed all of the prices. And, of course, it had silver sneakers with free memberships and a resident member as $25. I understand making mistakes, but not only refused to look at it, they also refused to rectify it. I am not sure why this happened, but from other people I've spoke with, such as our friends, this is not a unique experience and has occurred multiple times. I would like to see something in place that is consistent that is customer friendly. read more