My wife and I have been with Insurance Company of America for several years, and we've consistently…read morehad great experiences. Most recently, Desiree helped us navigate a complex and stressful insurance situation with patience and expertise. She made the process much easier to understand and found us excellent coverage at a great price. We really appreciate the support and highly recommend both Desiree and the team.

I am in agreement with Mr M who also understands the value of "Customer Service" a trait this…read morecompany lacks. This company sells insurance, collects their fee(s) and bails when the going gets tough as if they received nothing for doing something. I filed a BBB Complaint to which they did likewise, nothing. I get a threatening email from Mark Schultes saying "I'm sorry" it is about the policy he collected fees to bind and the emailed attachment was not even honest. Don't you think he had a duty to ensure what he was sending me was factually correct? Me too! Well it wasn't, and at the end of the day the threat was a cancellation of my FULLY PAID [on 07\05\23 $2,250.46] HO3 policy emailed to me on 7\25\23 by Mark Shultes of Complete Insurance of Whesley Chapel FL, stating I refused a "drive-by Inspection" [how can anyone refuse a drive by anything when drone photos already were a part of the original application process?] by "Direct Cancellation Notice on the Diary Date of 08\08\24". I absolutely did not refuse anything. Mr. Knumb Nuts of Complete(LY) Lacking Insurance apparently elected not to submit the four-point inspection report that clearly has Drone photos showing the home canNOT be seen from either of the two abutting streets. Yet he had the audacity to email me lies and then run and hide. So much so on 8\7\23 when I mailed a cancellation notice of that policy purchased through this "company" found on FMAP [Florida's Market Place Assistance Program] he once again did what you would aqnticipate he "uploaded the executed cancellation notice and said thank you if you have any problems contact that company and gave me the number to the company I already had". So I fill in the blanks that Mr M from Manhattan missed. Not only will they not provide you the information requested, no. They'll actually take affirmative actions to perpetrate and perpetuate a fraud. All the while making their measly few dollars. These people would sell themselves short and take you along with them for under twenty-five dollars. Mr M covers a very valid line of suspicion and intolerance based upon withheld facts and information necessary to an informed decision by consumers confronted by this surely suspect entity. I take it one step further to show you that they have not a single ounce of scruples or business sense let alone honor and integrity they simply are lacking in each and every area. Frankly I don't think they care because as WC Fields once said there is a sucker born every minute and they look to cash in every minute or as soon thereafter as is possible but yet not barely practical. BUYER BEWARE here!

I've had a great experience with JPB & Associates. They take the time to explain everything clearly…read moreand make sure you understand all your options before making decisions. The team is patient, knowledgeable, and genuinely cares about helping clients plan for the future. Highly recommend!

We have been with Fairchild Addison for several years. Unfortunately, our policy rate kept…read moreincreasing dramatically every year. After several years we decided not to renew it. When we later on requested a quote for a different policy, we were turned down as a retaliation for dropping the other policy, which was significantly higher than what we were requesting now. Patricia didn't even bother to respond. We emailed a couple more times until she finally responded back, stating that they do not accept new policies at the moment. Sounded pretty odd, but It was not urgent for us at that time so we just asked her to contact us when they do accept new policies. Several months had passed and we didn't hear from her. I called the office and a different agent answered the call. I explained what we needed and she was very happy to assist with a new policy! I then mentioned that we were working with Patricia so the agent went to get her on the line. Patricia did not accept our call, instead, she sent the other agent back to the call and asked her to inform me that they do not take new policies. That was a lie from the very beginning and absolutely shameful! We had no claims and no payment issues. We had a policy for several years with them. She simply got very upset when we decided not to renew our old policy. This was extremely rude, dishonest and unprofessional. We are delighted that we took our business elsewhere. We just wish we never did any business with this company. They are dishonest and way more expensive than most insurance agents.

The staff is so helpful and nice. They help you in every way that they can. This place is awesome,…read moreI have been purchasing insurance from them for over 8+ years and never once have I had a problem.

Poor customer service..I ended up finding my own car insurance since the quote Odiorne found me was…read moremore pricey than before.

We have had a superior experience working with Odiorne. Jo is quick to respond, timely, and an…read moreoverall pleasure to work with. She is matter-of-factly and pleasant, and provides excellent customer service. She has helped us with both renters and car insurance to find the plan that works best for us. Highly recommend!

Mark helped me with getting my auto insurance documents signed and he reviewed my policies with me…read morewhile I was on the phone, I found him to be pleasant and informative. Thanks

Ashley did a great job by shopping my policy around and getting me the best deal possible saved a…read moreton from my old policy

Just another insurance broker that is a pain to deal with... terrible communication... when Safeco…read morejacked up their rates one month into my polity, the Baldwin Group was just TERRIBLE at communication when I provided proof of new roof or low mileage..... I would have to pester them for a follow up and I just kept getting the same BS "we don't have enough info".. and what pain to get them on the phone with the roofing company.. I regret doing with a broker.. never again

Secured policies for my home & two vehicles. Was with State Farm for 40 years with one claim. Not…read moreTravelers...Discovered this morning, the back window on one of my vehicles was broken. Pulled my policies up and saw the moron who wrote the policies placed glass coverage on one vehicle but not the other (I asked that both vehicles have glass coverage. So, instead of a $50. deductible, it'll cost me approx. $1400.00. These assholes just lost a customer.

Absolutely recommend! We currently have car insurance through State Farm, but now we were needing…read morehomeowners insurance. Thankfully Chelsey and her account rep. Abby really helped out us. We received emails and texts very quickly, really making the response time is impeccable! Just after a couple days of back and forth questions/answers we quickly came had a quote, and we made our decision. I 100% would recommend and highly commend the team at State Farm for hiring both Chelsey and Abby. This duo takes the cake!!

Chelsea and her staff are helpful, knowledgeable, and more than willing to go the extra mile for…read moreyou. ValB

Everytime I have a question about insurance they always answer the phone they all are there to help…read morevery knowledgeable an a team that you can get to know because they are the same people everytime you call very fair rates been a customer for 10 years merry Christmas thank you guys for all your help