Fantastic to work with. They give the best quotes with multiple options. I highly recommendread more

From the owner: At Brightway, The Torres-Grubbs Agency we offer you expert advice and more choice in insurance…read morecompanies than any other independent agent. We have deep relationships with the insurance companies we represent. We'll ask about you, your family and your needs. Then, we'll combine our insurance company expertise to build a customized policy for you that provides the coverage you need at a price you want. Give us a call to put our team of experts to work for you.

Staff were friendly and incredibly helpful. I thought my issue would take me an hour to resolve but…read moreI was in and out within minutes and had all my questions answered. Very appreciative of the staff at this branch.

This office seems to have good reviews. However; I had unfortunate experience with Keith Fulton's…read moreoffice. I had the Drive Wise, as I am retired and drive very little. My policy was cancelled. They said my credit card denied the payment, therefore they cancelled me. I called office numerous times to rectify billing error. They refused to assist. I went to another company and am happy. Today, I received letter from Keith Fulton's office. They offered me auto policy for TWICE as much as I was paying. WOW. Makes you wonder what their true intentions were initially. More money? Shame on you Keith Fulton.

Fulton Insurance has been my insurance company for the past 12-13 years with estimated yearly cost…read moreof between $3000 and $4000 and I don't usually post negative feed back for a company that is supposed to provide service, but the truth is that I don't feel comfortable about leaving this company without leaving my honest recollection of the service period. First of all you won't see Keith Fulton or even know if he exists. 2 no one will come out and inspect your property, it is your responsibility to share any information that might save you some money. Example wind mitigation your policy will probably state toe nail constructio, but you will save quite a bit if you have hurricane construction. I had that, but they wouldn't give you any money back. They did however save me some money when I provided the information to them, then some how the next year my premium increased even higher than it was. Shame on me I guess. Here's is something that was funny I thought well being with All State they might contact me with a policy with an auto bundle saving, wow nothing. So I am A busy guy and don't have time to recheck everything that crosses my table and thought that my Insurance agent. I misspoke I called them My agent they didn't do any thing for me they are not my agent they are actually a collection company that filters in money from a already established company nd if I was All State I would check your lazy a out company would let me know well that was a fantasy too I wasn't even notified when a company that they some how appointed for me was my new insurance company and I had no other choice in the matter. Well that was about it for me I took a little time out and checked my insurance com[any out no after about I hate to say it 3 hours I found and insurance company and went with them and save 3000 do;Lars. It's not about the money , because I don't know how my new Ins co will do, but I can guarantee that I will never ever use this freeing Fulton insurance again

I must say I was very discouraged, fearful, and overwhelmed with my homeowner's policy and the…read moregiant price increase they had bestowed upon me until I talked with James Pugh, my hero. Wow, I can't say enough about James. Not only did James change my homeowner's, which saved me a great deal of money, but he also helped me save a ton on my car insurance which was an extra added bonus for me. I cannot begin to tell you how much this helped me. When I say James Pugh is my hero, I kid you not. I had no idea what to do next, how to do it, or how to even understand it unil"Jim Dandy" came to my rescue. Knowing that I had no understanding of electronically sending documents, James helped me with everything. He has great patience, gives instruction with such finesse,and just makes the complicated seem so juvenile. Oh, and his personality, well that was just God given!!!!! ALLSTATE, you can never go wrong with agents such as James Pugh representing you, he truly is a great asset to your Allstate family. I wish to thank James for going above and beyond, you have truly made my life a little easier. Thank you.....

I wouldn't recommend Allstate because of this agency! I was a transfer costumer but charged as a…read morenew client. I had no tickets perfect credit score and was still over charged! I never met anyone I talked to on the phone. When I was going to sign my insurance paperwork the guy didn't even have a pen at his desk .... call yourself professional? I had to call my last agent because this Allstate agent threatened to take my money for next 6 months ( my policy went up for no reason other than I am paying for the sun! Per the agency secretary!) I could go on & on . When you have to reach out to your last Allstate agency to get out from this office it's really sad! This man really makes Allstate name representation really bad even my last agent was upset this was done to me. Would Not Recommend this Office !

Never answers the phone or returns calls. Lousy customer service, definitely taking my business…read moreelsewhere

I don't think I have ever had a more rude customer service experience than Yolanda at this office…read more Rude and seems bothered anytime there is a question. I would love to not have to call this office but State Farm forces you to have any questions answered by the agent.

Recently acquired a house and needed home insurance. I contacted an agent that had held the…read moreinsurance for 13 years for the previous owner thinking they would be quicker and have a history with the house. The customer service was absolutely horrendous. A friend recommended Safeguard Insurance on US Hwy 19 in Port Richey. I called, the receptionist took some information and told me an agent would call. After dealing with the OTHER company, I thought "great another never return call that will never come." BUT I was so wrong and so happy when Agent Sandy Baker called me. We talked, I sent her information she needed and received a quote the next day. I thought excellent customer service was a thing of the past but SANDY made me a believer again. This company and agent actually want your business! They have all types of insurance so please give them a chance to provide great customer service for you!

Our agent in the Tampa office, Sandra Baker, is always looking out for our best interests. She…read morecalls well ahead of the due dates to give us our latest options with regard to coverage and cost so we have time to consider them.