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    9 months ago

    The are big and have a lot of resources. But the support staff leaves a lot to be desired

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    Adrian Duque - State Farm Insurance Agent - State Farm Logo

    Adrian Duque - State Farm Insurance Agent

    (1 review)

    Westshore

    It is quite tedious nowadays to obtain decent customer service. All of this at the heel of AI…read moretaking over, then we will be doomed. I have worked with State Farm, I have worked for USAA insurance for quite some time and was insured by them for quite some time until the rates went up for now reason. I switched to Geico 7 years ago and thought of transferring out numerous times due to the length of wait time for phone assistance ( often nearing an hour wait ). Then reached out to State Farm and here comes Jake. From day one, the service was impeccable: courteous, compassionate, precise, and better rates for higher limits. Jake was patient, knowledgeable and very aware of my needs ( I am a seasoned insurance connoisseur having worked in the industry for many years ). He consistently called, updated and kept me informed till I had to pay my premium. Excellent customer service from day one and hoping it will remain the same. There will be an update within 7 months but for the time being, thank you Jake and stay as amazing as you have been thus far.

    From the owner: My vision is to be an insurance professional committed to prioritizing my customers' interests…read moreabove all else. My team will treat every customer with care, friendliness, and professionalism. Our office aims to offer warm, efficient, and seamless service at all times. Ultimately, my goal is to be the preferred choice for my customers' insurance and financial product needs. License #: FL-L129013

    Progressive Auto Insurance

    Progressive Auto Insurance

    (62 reviews)

    International

    My husband and I have been customers with GEICO for over 10 years. We LOVED them... until they…read morespiked our rates after a car accident despite our "accident forgiveness". I will not get into the details on progressive's review, but you can find that information in a review for GEICO. Long story short, we made the switch to Progressive. They took all the same accident/policy information and we are saving $700 in just the first 6 months!! WITHOUT COMPROMISING ON COVERAGE! Now, we are also using the snapshot devices and are (fingers crossed) hopefully going to see even more discounts for good driving habits. I recognize that we are new to Progressive, but they deserve some recognition for the amazing rates and explantation of coverage over the phone. The agent I spoke with took 40 minutes of his day to answer all of my questions and help me match my new coverage to what I was getting with GEICO. Since we are so new to Progressive, this review is representative of our experience as of today. I will place another review in 6-months when our policy renews. I am hoping they continue to offer great rates and personalized service!

    **Check your insurance policies. Seriously.**…read more This morning, I logged into my Progressive Insurance account using my own credentials... and saw **someone else's policy**--their name, vehicles, address--everything. I immediately called to report what is clearly a major data breach. What I found out next was even worse. Since **July 2025**, Progressive had incorrectly added my **23-year-old son (who is in the military)** to a completely different policy. That means **all of his personal information**--including his driver's license--was sitting on someone else's account. Mind you, he already has his own policy. It gets deeper... The actual policyholder had tried to add my son's father, providing correct details (DOB, SSN, DL). But somewhere in the process, Progressive selected the **wrong person entirely**--my son--and attached him to the policy instead. Now think about the impact: * My son is under 25 and has **two speeding tickets** * The system rated the policy using *his* driving profile * The result? A **senior citizen's policy was increased by $1,700/month--more than double--since last July** Yes... you read that right. When I spoke to a supervisor, they said we would need to **listen to the original call**. My response: Go right ahead--because what you'll hear is a clear example of negligence. Your sales rep failed to verify information, exposed my son's confidential data, and caused a senior citizen to be drastically overcharged. This is beyond unacceptable. I truly cannot make this uP

    The Baldwin Group - homeinsurance - Updated May 2026

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