Renee and Team came through with issuance of a policy in a moment's notice when no other carrier…read morewould. Responsive and fast results. Highly recommend.

We've had multiple fantastic experiences working with Renee, Vito and Xiomara. They are…read moreknowledgeable, responsive, and always willing to go the extra mile to find the best coverage at the most competitive rates. Whether we had questions about policy details or needed help navigating claims, they were quick to provide clear answers and guidance. It's rare to find someone so dedicated and professional. Highly recommend!

A friend recommended Crews Ins. I did not have an appointment, but I did not have to wait long. It…read morewas so helpful to compare different insurance companies at 1 stop. I was able to save $600 for 1 year. The agent was very helpful and efficient.

Worst customer service and response I have ever seen with any company. No return emails or return…read morephone calls. If they tell they will do something don't sit by the phone ...! Lot's of agents and agencies out there save yourself some aggravation and pick another one.

Apologies. A review about not responding to an inquiry was made using my name and I did not make…read morethis review. Please disregard. Regardless, it is commendable that you followed up on the review...great customer service!

Janice with Cindy Wilson's office went out of her way to help us. We appreciate the time and effort…read moreon her part to get us squared away with insurance on short notice. We have been State Farm customers for a long time and service like this will keep us customers.

Purchased homeowners insurance through them. All was fine but then I get a letter from my…read moreinsurance company informing me that my coverage will be dropped at the renewal date. I call Dimmitt and they say they can't offer coverage through this insuror any more but that they would send me some new quotes when it gets closer to renewal. I don't hear from Dimmitt and don't hear from Dimmitt so I send them an e-mail and they respond "yes someone will be contacting you shortly to give you some new quotes". Never heard from them. Insurance policy expires in 3 days. Several issues. Dimmitt should have contacted me FIRST when they knew that they were being dropped by this insurance company. Second, when I asked for new quotes and options they REFUSED to give them to me telling me to wait. I waited and then followed up and they pushed me off again. Do you want to have to hound your insurance broker to do their job? Why were they fired by an insurance company from being able to offer their products? Red flags all around

I paid a year in full at the star of my new policy with Nationwide, at Dimmitt Insurance. A month…read moreafter my policy should have gone into effect, I get a letter from the Dept. of Motor Vehicles stating that my "driving privilege" is going to be revoked at the end of the month, because I have "no insurance". I called Dimmitt, who obviously dropped the ball, and failed to file the right paperwork with the DMV, and they say, "No problem, you're covered". I asked why I got the letter, and they cannot explain, but are telling me that "I" have to take pictures of my insurance card, and all my paperwork, and send it in to the DMV...I have to do it, not Dimmitt, the one's who dropped the ball. 50 years of driving, never has this happened. Someone at Dimmitt has me considering other Insurance providers.

They went above and beyond for us and our insurance needs. Their customer service was great,…read moreanswered so many questions we had and got quotes from multiple companies to get us the best price and coverage.

Debbie Webb has been helping me finding the best market for my rental home insurance and my primary…read morehome. She's the best. Thanks so much.

Full disclosure... Marc and I have been friends since college at USF, where it took him far less…read moretime to graduate than me. But as his customer, I can say he treats everyone incredibly well and gives back to the Tampa Bay area as much as anyone around. Whether it's being an Iron Bull for USF Athletics or any of the philanthropic projects he's a part of in the area, he's a great partner for many causes. Even if you like your insurance, call him. If he can beat what you've got, he'll do it. If he can't, he'll point you in a better direction. A super honest guy, and I'm glad to be a customer!

Full disclosure, most correspondences were through my Personal Assistant and then immediately…read morerelayed to myself before any follow up was completed Very disappointed... In late May, I received an email from Bridget with Ostroff Insurance Group that they were receiving returned mail. I replied to the email that I had moved, did she have my current address? I received no reply, and the email escaped my mind for about a week. I reached out to the company again via telephone, the first week of June, and explained to Bridget that I had moved, and the home she was receiving returned mail on, was now non-owner occupied and I planned to start renting it out, effective immediately. She informed me that I would need to speak with Marc, as the policy would need to be updated. I told her to have him call me. Once Marc reached out to me, and I explained the situation, he informed me that Florida Penn would cancel my insurance and that I'd need a new one (non owner occupied). He also advised that I would need some inspections completed, as the house was old and a new policy would require these inspections. He recommended a gentleman. I agreed, and called the inspector on June 8 and made arrangements for him to inspect the house on June 9. That gentleman was to send the completed inspections to Marc, and we would proceed with the new policy. I received a letter from Florida Penn that they were canceling my insurance on Nov. 8, as the change of address alerted them that the house was no longer owner occupied. Fast forward to present day. I hadn't received any new information, and to be honest, it did escape my mind, as I am working on other projects. I decided to hire a Property Management Company and they let me know that I would need to send them a current insurance declaration page for the property. Since I knew that my insurance was to be canceled on 11/8, I needed to find out exactly what was and was not covered as the property was vacant. Again, had to call Marc at Ostroff. Once he returned my call and I explained that I hadn't heard from him, he admitted that he had not received the completed inspections from the gentleman he recommended and would need to reach out to him to receive them. I let him know that I planned on renting the property out and needed to know what my current insurance allowed in terms of what was covered. Technically, the property was not insured if vacant, but Marc advised that I should just leave it as it currently stood, since the insurance was not being canceled until November and then I could change it once I had an actual tenant in the house. It's a "grey" area, he called it. Otherwise, I'd have to purchase vacant property insurance which "is very expensive." He said he would send me the forms that the Property Management Group asked for and just "leave out the letter about the insurance canceling you in November. They're not really smart enough to figure it out anyway." But what happens if something happens to the property between now and when I get it rented? Marc admitted that "if there was a fire and the house burned down and you filed a claim, then no, the insurance probably wouldn't cover it." Then why am I paying for the insurance? How is this benefiting me at all? I told him to cancel my insurance immediately and credit me the pro-rated difference. I'm just very disappointed that Marc would advise me to keep what I currently have and kind of cheat my way around everything. It's very shady business dealing, and has HUGE repercussions if something happens to the property (which is why we purchase insurance in the first place). This whole experience just left a very bad taste in my mouth and I will never work with this company again or recommend them to anyone.

The service I received was excellent. Great Communication and answering all Questions that my Wife…read moreand I had. I would Highly Recommend this Agency.

John and his team were fantastic in their help to insure our new home. We live in Ohio and are…read moremoving to Florida. They made the challenge of getting insurance while not being there in person easy. We appreciate all their help and would recommend them to anyone looking for insurance!

My in-laws got insurance through this agency some years ago. This year, when the company they were…read moreunderwritten through (Castle Key) non-renewed them, my MIL contacted me for help getting a policy in place. I shopped around and got better coverage through another broker and a different company (Citizens) for thousands less. And yes, I compared coverage line by line. We went down to the agency to make sure the Castle Key policy was cancelled and make sure they did not bind coverage through the company that, unbeknownst to my MIL, was set to bind coverage on her home for more than $14k per year! I heard one of the agents on the phone with a customer talking about a claim with the company I got new coverage with. I told the agent (principal/broker) I didn't know they represented that company. He said "oh yea, we represent them all." I said "then why didn't you shop my in-laws through that company instead of putting them with one that was three times the price? He made up some excuses that, as a former independent insurance agent, did not track. As we were leaving, he said "well just be prepared that Citizens will soon require flood insurance for all insureds." I said, "well with the $8,000 savings, we can afford it." Zero customer service equals zero chance we will ever be back. If you have older parents or relatives that have coverage using this agency, I would ask to do a review of their policy for them. Yikes. So glad my MIL asked for my help!

Brett saved me 115 a month on my car insurance and I received additional coverages that I had…read moreneglected before.