I am writing this review so others will be aware of the lack of customer service I have received from Solace Insurance located in Largo FL, My home insurance policy was up for renewal so after seven years I decided to do a little shopping. I contacted Jennifer at Solace Insurance (foot note) I spoke with Jennifer in the pass and it ended poorly I had to contact Donald, the manager, to get any results. So Jennifer was going to do a few comparisons with other carriers and email them to me. Jennifer did call and left a message with a few concerns and asked that I call her back or she would call me back the following day. I did call Jennifer back the next day and left a message. That was the last communication. I never received a call or an e-mail as promised from Jennifer. I did call back and spoke with Sandra, I was informed that Jennifer would be out of the office for a few days. Sandra was knowledgeable however was unable to supple me with the information I requested from Jennifer or furnish me with any alternatives other then increasing my deductible to lower my premium which was not acceptable. I did express my concerns with Sandra about the lack of customer service and follow through and This was the response I received from Sandra
On Jan 23, 2017, at 1:15 PM, Sandra wrote:
I'm sorry you feel that way. Please let me know when you need to cancel your policy.
Have a great day!
Sandra.
So after seven years of my business and money this is how you are treated.
CONSUMER BEWARE!!!!
So to say the least I will be taking my business else where. read more