Best manager ever. Always friendly and super knowledgeable. I mean I can keep writing here but I think you go in and you will see what magic really is. read more

Horrible experience me and my friend went to get some supplement and the guy at the cashier was very rude we kindly said hi to him and he just ignored us then after we were ready my friend said aye sir can you help us he answered back very angry am not a sir you guys are what kind of service is this if he dont want to be there why did he apply for a job read more

Very friendly , and knowledgeable about products , got a very good deal of both protein and pre workout drinks for a good price . I'll try this new protein I am so glad they still open since it's the ONLY Supplements place around . read more

The Vitamin Shoppe - New whole food protein - Vitamins & Supplements Near Me - Greenbrae, California

Tried to call during business hours-no answer website stated "in stock"- drove to store was not available. read more

I was happy to see that it was open again after closing for a few months. We really need that kind of store around here. I don't go there often, but i get some supplements for our family and go out satisfied. During my last visit, the gentleman recommended a plant protein to me in a no-nonsense way, and i bought it. Hope that store stays. read more

I ordered products online at their website and requested pickup at the Greenbrae store. Very easy and a timesaver. I was notified within an hour or so via e-mail that my order was ready to pickup. Very glad this store reopened. read more

A few weeks ago I went to the Vitamin Shoppe to buy vitamins. At the counter, a man addressed me as "Miss" even though I'm 61. I told him that I haven't been a "Miss" in a very long time. He responded by saying "I like 'Miss'" and then saying, "Ma'am, Miss, Ma'am, Miss." There used to be something called customer service when salespersons were polite to customers, but I guess that's gone. It occurred to me that I don't have to go to the Vitamin Shoppe; I can order vitamins online from another company and not have to deal with some misogynist jacka&&. read more

I've stopped by three times and all three have been closed during operating hours posted on their door. The last time I stopped by I decided to go get some shopping done as the sign said they would be back at 5:31pm, but when I came back at 6 the place was still closed. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Greenbrae, California

I've shopped at the Vitamin shoppe for many years now. I want to give it a shout out to employee Tran. Store number 161. Every time I go in there, she is always kind, helpful and always busy working unloading boxes & stocking shelves and helping customers. She's very humble and when I've complimented her... she smiles. The Vitamin Shoppe is very lucky to have her as an employee. read more

This was my first time coming here and I have to say the customer service was great. The guy at the front desk named John was very great guy and throughly explained the product I had questions about. Definitely recommend and I don't know why this place has 2.5 stars there so many good products. read more

Possibly the worst customer service I've had since Babies R Us, and they've been out of business for a few years. I needed children's calcium vitamins, the woman at the desk pointed me in the direction. I had trouble finding what I needed and asked her if she had any recommendations of a multi-vitamin instead. She had none and reminded me to stay 6 feet away from her...I was masked and 20 feet away. Another customer I the store also had a question, and she walked over to show him and yelled at him, 6 FEET apart, he politely said, we are 6 feet apart. There were 3 of us in the store, and that store is huge. They didn't have what I wanted so I asked if they would be getting a shipment soon. She said...who knows with Covid...maybe...I don't know. Then the other gentleman went to pay and she was a total bitch saying that people don't respect the 6 feet rule, and he was VERY polite, but she kept on. Rude, and unhelpful. Hard pass. read more

Wow, just spent 30 minutes looking for the right vitamins and the two female associates never offered assistance and seemed uninterested in seeing if they could make a sale. Either extremely poor service or no knowledge of product so they don't offer assistance. I just walked out, I'll go elsewhere for service and assistance. Booo you just lost my business. read more

Because Lin is the new manager and because he was fortuitously working the two days I was visiting the store recently, my shopping experience was superb. That said, I acknowledge the nefarious experiences of previous customers and posts for I have had the same. "Quothe the raven, nevermore." Thus, with Lin as manager, our future shopping should be as positive as Lin is. read more

It was upsetting to go into this store designed to promote health only to be subjected to the hurtful negative attitudes of a sales person at the front desk. In the future, I will shop in friendly local markets and online at Amazon for the products I came here to buy, but I will never again come back to this strange place. read more

Worst customer service of any business I've been to. They opened forty five minutes late and ignored all the people waiting at the door

I stopped in the vitamin shop on my way to Trader Joe's. Glad I did! John, one of the Sales Associates, who was very knowledgeable, gave me such good advice and a few recommendations! I'll be back because of him! Thanks, John!! read more

Ok, here we go. I know I wrote a review for this in the past but I need to do a better one. The people who work there are a great group of people (I should know because I work there currently, but not for much longer) they are helpfull and know their stuff. The store manager is wonderful and understanding to your needs and professional. The Three assistant managers come from a long line of being in the health industry. One was a store manager of another Vitamin store (Vitamin Adventure) who has a lot of back ground information and is extremely intellegent. Another used to manage a 24 hour fitness and has comeone in her inner group of associates who is a rep for USB labs. The third has been with the company for a few years and who know's the needs of all the repeat costomers who enter the store. One of their associates currently works out like a freak and who has gained a lot of background info on bulking up based on his own expeirence. Me myself, I know a lot about weight loss produts and how to get rid of the pounds that diet and exercise can not do alone. The prices are good, the products do work in some ways and they will match any prices. The only downfall to this place is that the companies policys are a little corrupt and the only way you can make a good living by working there is if you yourself are a manager of some sort. I will shop here after I am gone. They do not let customers use the restroom because of security issues and company policy issues. I know it's bunk but thats life. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - Greenbrae, California

I walk in and asked what the deal was with the protine powder and said how is it? they respond with i don't know. they have no idea what their doing and have bad customer service.THEY HAVE NO IDEA WHAT THEY ARE DOING. DO NOT RECOMMEND GOING read more

My visit to the vitamin shoppe started off horrible but was saved in the end. That is why I can't give a 5 star review only 4. When I arrived the store was busy and there was three employees working. The too gentlemen already were helping customers and a lady was behind the counter staining at the computer. I asked her if she could help me and she looked up, looked at the dark haired male and said "Brian can you help this man" and went back to her computer. Mind you this Brian already was helping someone, and so he had to leave that customer to show me where the Turmeric was. After I found what I wanted I came to the register and the lady was still looking at the computer. I kindly said I was ready to check out and she didn't even look at me this time, and said John can you come ring this guy up? A blond man had to leave the customer he was helping and help me, but he was very kind and knowledgeable he apologized (I'm guessing for her rudeness) and I left happy. So I think as long as the women isn't working you should have a good visit in here. read more

This place is the best supplement shop in the area. The staff are super-nice, very helpful and competent. The selection is great -- as far as I can see they have just about everything one could need in vitamins, supplements, energy drinks, healthy snacks.... The only downside is that since Trader Joe's moved into the center (good news/bad news kinda deal), the parking lot is full of in-a-big-damn-hurry distracted and harried moms in mini-vans. So, proceed with caution! read more

Next time I will go there when the two female associates are not there. They didn't help me nor give me information about products. They just looked at me as if I was stupid. I was just asking a simply question and they didn't want to help me. They didn't offer to help me or show me what's best for me. Nope they looked at me as if I was stupid to not understand. Very poor costume service. Hopefully i don't run into them again. read more

I had the best experience here, twice now! I went in looking for a specific product and not only did Linn introduce me to the best version, but he also introduced me to 2 other products that have been life changing for me. He was a wealth of knowledge and his help has seriously impacted my life in the most positive way. He really knows his stuff. I have been researching different supplements on the internet and nothing I read really helped me. Speaking to Linn and these new products were a game changer. If you need to know which products will best fit your needs and why, go to Vitamin Shoppe and speak to Linn. I will continue to seek his advice and buy my products here, thanks to him. read more

First I want to say that I have spent a lot of money here consistently. But as of today, I will never shop here again. I have 3 small older rescue dogs. In trying to be a responsible pet owner, I bought a stroller so I wouldn't have to leave them in the car or at home when I run errands. This is a couple covered stroller, with no way for them to get out. I went in the store to get exactly what I needed and get out. I was the only customer in the store. The employee made a bee line for me asking if they were service dogs and what was their function as such. As it turns out 2 out of 3 are service dogs, but she was so extremely rude and unfriendly, we had a very negative interaction. She could have been nicer about the whole thing. Said, "next time we'd rather..", or "leave them right outside I can help watch." No. She was out for blood. We have many options these days for shopping, easier, more pleasant opportunities. I have enjoyed my interactions previously, but Vitamin Shoppe, you have made a bad decision with this employee. No matter what your polices are. read more

Very rude manager and only two people in the store. I share other reviews comments. I will mail order in the future This was just a convenient location next to Trader Joe's, whose personnel are all so wonderful read more

Staff is top notch I have been lifting for 3 years and always just have been getting into supplements the past year or so. At first I tried to buy stuff online but I would always order the wrong flavor or something I did not like. Then I when yo this store one day, and it changed my life as soon as I walked in I was greeted by a friendly staff member. And I was helped immediately. Ever since that day I go here multiple times a week they have a huge selection of different brands and product and staff is 10/10. My friends and I love this place and I will be doing all my supplement shopping here for the years to come. read more

I called this morning (Tuesday October 27 at 10:30am) to see if they had something in stock. The gentleman who answered asked me to hold. I could hear what was going on and he was checking some people out. That was fine, they were there and should have service first. After he checked the 3rd person out they started chatting. I thought ok, this won't be too long. They just went on and on and after 5 minutes I yelled Into the phone "Hey, I'm here." He hung up on me. Won't be buying from there again. read more

Meathead service! I asked about the different brands of plant based protein they carry. The employee could not tell me, and instead recommended animal based protien because "plants dont have complete protein". If you're well read about nutrition, you know this WAS a controversial issue that has been debunked as a MYTH for a long time. No thanks for the BRO-SCIENCE. read more

They just lost my business. Returned a supplement because of bad outcome. The managers response was deplorable. Also I had 2 containers of omegas to purchase or exchange for the return and they charged me 14.99 ea when there was a large sign stating they were on sale for 9.99. Manager grudgingly responded that the posted sale sign was incorrect but he would let me pay 9.99. I think they use bait N switch. Buyer beware! Will purchase all future supplements at Whole Foods and Pharmaca in Mill Valley. This store needs to learn Customer Service skills if they want people to return or refer others. I choose to go stores where I am treated respectfully. read more

I've only been shopping here once, and approached with some trepidation due to the mixed yelp reviews. The woman on staff working the night I came by was both knowledgeable and helpful. So I felt like I should share this, given the volume of less flattering reviews. Maybe most people tend to review only when they feel a need to vent? read more

I'm rating this place really low simply because of the lousy service. The personnel don't seem to want to be bothered and they couldn't seem to care less about service. This is of course no news here in snooty Marin County in general. So many people here don't think their shit stinks. I'm so sick of the pretentiousness of this place. However, the store is light and inviting and they have a great selection. read more

I walked in and was immediately helped by nice young man he directed me to exactly what I wanted and suggested a liquid form which was even better and the price was great read more

I like this "shoppe". Enormous selection, good prices, friendly/knowledgeable salespeople.

I buy my protein powder here when I'm too lazy to order it off the internet because it's the only Vitamin Shoppe in the area -- screw going to GNC -- so there's not much to say. They always have the kind I want in stock; I can't complain at all. read more

If You are elderly or have a disability or wish to support elderly or disabled don't shop here. Today I was with my dear elderly friend and when we walked into the store there was nobody there.She made a little joke about how all the vitamins were free because nobody was there. This comment so upset the manager that she went out of her way to make sure my friend felt she was unwelcome. She refused to answer her questions or if she did she did them coldly with one dismissive word. My sweet elderly friend kept trying over and over again to win her over mentioning to her that she would never steal her vitamins and that she was only joking. She asked her for vitamins that would support dementia and was met with a cold dismissive answer. She asked her what vitamin she would recommend for general health and was still given no answer. My heart was broken for her because she kept asking why doesn't she like me ? What did I do to her? She bought a bunch of vitamins because she said I don't think she wants me back here I better get all I can now. ( heart breaking ) Another customer came in and she made a point to be warm and fuzzy towards the other individual further confusing and hurting my dear elderly friend. After we parted ways I took the time to call the manager to let her know how hurtful her behavior had been to my friend. She just screamed at me about how hard she works and she is not trained to deal with people with different abilities. I said I'm just trying to give you some feedback it is up to you how you want to respond to people in the future. She aggressively went on a angry tangent about how hard she works and how people come in bothering her all the time and how hard it is to deal with the public. I said I will not deal with any more abuse from you I'll just do a yelp review ,never mind. My hope in doing this review is not to vent but to warn people who may come into that establishment who are a typical . I wouldn't want anybody else to be hurt the way my dear friend was. read more

The only bad thing about this place is I always end up buying three things when I came in for just one. The selection is excellent and pricing is very fair. When I'm looking for something unusual or specialized I head here first. I used to go to GNC, but they don't seem to cater to the serious athlete anymore. read more

This is my favorite Vitamin Shoppe. I have been purchasing Supplements since before the Vitamin Shoppe and GNC existed. I have demanding standards. So I appreciate the product selection and the knowledge of the sales people. I especially appreciate Melanie the manager who always provides useful information and shopping support. read more

Justin (? Maybe Dustin?) took the time to walk me around and give me the 4-1-1 on pre-work out energy boosters and protein drinks. He made me feel welcome in the store, answered my questions, spoke to different brands as well as the brand he uses personally, then got me over to the register to ring me up and get my on my way. Love it. Will return! read more

I have never had such poor customer service. The woman working there had such a nasty attitude. She was so argumentative with me when I asked a simple question. I simply inquired about a product that I didn't see on the shelf but knew I had purchased there years ago. Fine, I get it, it's only sold online now. I then proceeded to ask about the quality of a similar product they do have in-store. Again, she's arrogantly argumentative and seemingly irritated that I'm asking her to do her job. She actually went on to make generalized assumptions about said product instead of looking up the answer on the computer next to her, or walk the 15-20 paces to the product to help. There was literally only one other customer in the store. Not like she was slammed. Her attitude was so offensively poor that I put back all $100+ worth of product I was intending on buying and left. She has apparently worked there for 10 or so years, I know this because she haughtily informed me of such. I truly do not understand why she is still employed there. She is driving customers away. read more

Just so everyone knows, I'm generally really against writing bad reviews & prefer to not badmouth anyone or anything, but I feel that because certain aspects of this business concerns the public's health & well-being, it is a necessary action. Over the years, I've shopped at a variety of supplement stores, including Vitamin Shoppe, especially in college, so I'd like to think I have a pretty good perception of each place & what it has to offer. As far as the simple stuff goes, it kind of reminds me of Wal Mart when I go in here...lotta stuff but I've made purchases here before on items that don't work and/or were incorrectly suggested to me for my goals. I don't like that I feel more knowledgeable than the staff about the products. The prices seem low, but so does the quality of most of the supplements. You can find some good stuff, but you really have to know what you're looking for. It also concerns me that almost none of it is regulated...& that Vitamin Shoppe's house brand all mention that the items are made by a different company on the label. What's up with that? Shouldn't a company make it's own stuff so it can stand behind it's own quality? The windows all have warning signs from prop 65 saying some of the products are known to cause harm....that kinda weirded me out of I'm being honest. At least GNC has more authenticity going for it, & has a staff that generally speaking leads the lifestyle. I feel more comfortable asking for advice there, even if they do have some flaws as well. read more

This is now such an awful store. They employ lazy, know-it-all young men all of whom have a chip on their shoulders. Just the worst customer service possible. The store never has what I am looking for. When in there yesterday looking for Now peppermint oil, which they didn't have but were supposed to have in the store according to their website. The guy working there directed me to eucalyptus oil. When I told him that eucalyptus oil had nothing to do with peppermint oil and told him that I noticed that this store never had much inventory, he rudely said, "we can't stock all of the thousands of items we carry so you should go online." I asked him why the chain even bothered paying for storefronts anymore since the customer service is nonexistent. He said, "Now is an awful brand (totally untrue, immature thing to say)." My advice, don't patronize either this store or the company's website. They don't deserve to be in business, and there are far better options both locally and online. We customers don't have to put up with this crap. read more