1. The Vitamin Shoppe

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El Paso, TX

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The Vitamin Shoppe

3.0 (2 reviews)
Open • 10:00 am - 9:00 pm
Updated 2 months ago

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10 years ago

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Infinity Health Clinic - Front office

Infinity Health Clinic

3.3(4 reviews)
0.9 mi

From the moment I get to the clinic for my appointment to the time I leave I'm just happy and…read moreconfutable there. The stuff and Doctor Meaza are just like family. They see you with a smile and they are real people. They don't talk to you like you don't know nothing and they explain things in a while that helps you to understand. I sure Recommend this clinic.

As a new resident of El Paso, it has been difficult to find a good primary care doctor who doesn't…read morerequire waiting 30+ minutes past your appointment time. I've been sick on and off for about a month, so I finally decided to see a doctor. I was pleasantly surprised that this office offered same-day appointments. The receptionist was kind and helpful and sent me the paperwork ahead of time so I could complete it before arriving and hopefully be seen quicker. I arrived at 3:32 PM. After 40 minutes of waiting, I asked the front desk how much longer it would be. I was told the doctor was still with patients. Because I was feeling terrible, I asked if I could wait in my car, which they said was fine. Another 20 minutes passed, making it over an hour of waiting. At that point, I decided to leave and go home to rest. I was sick with bronchitis and had left my two young boys with my disabled mother, so waiting indefinitely was not an option for me. As I was pulling out, the receptionist ran outside trying to get me to come back in. Later, I received a call from the doctor explaining the delay and stating that she was hurt that I had left. While she was polite and offered a free consultation, I was disappointed that the situation was justified rather than acknowledged. I believe that when mistakes happen, owning them goes a long way. I was also told that other patients understand how long visits can take, but I personally am not okay with waiting over an hour past my appointment time. I understand delays happen, but clear communication is key. Had I been told upfront that the office was running behind or short-staffed, I would have appreciated the honesty and could have made an informed decision. Bottom line: my time is valuable, too. I will continue looking for a medical provider who prioritizes patient time and communicates delays clearly. If you don't mind long waits, this may be a good provider for you. For me, urgency and respect for appointment times matter.

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Infinity Health Clinic
Infinity Health Clinic - Waiting Room

Waiting Room

Infinity Health Clinic - Waiting Room

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Waiting Room

The Vitamin Shoppe - vitaminssupplements - Updated October 2026

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