This place is nice. I really appreciate everyone who works here. A big thank you to Kanwaljat Kwai…read morefor helping my Mom. And all the others from Speech therapy, PT, OT, CNA & nurses. Thank you all for taking good care of my Mom and others.

My partner was in there for thirty days and they were outstanding with their care.Okayread more

My mother was treated very well I would highly recommend this place to anyone who is in need of…read morephysical therapy. Gloria and all the staff were very attentive to my mother and and all of her needs I want to thank you very very much from the Garza family

My wife passed away on December 7th she only weighted 62 pd I fill like they starved her there. I…read morekept telling them that she could eat but they wouldn't listen to me. And every time that I would call no one would ever answer the phone.

I would give Sierra Vista 10 stars if I could! I was apprehensive about my husband being…read moretransferred there because it was only rated 3 stars, but I really had no choice. They are the only facility in the Fresno area that would accept someone with his diagnosis. When I removed him from his previous facility that was rated 4 stars by Clovis Community, he was so weak that he could not sit up or stand because he had lost nearly 30 pounds because of their poor care. The receptionist at Sierra Vista was very welcoming. The staff was friendly and I could ask any staff member about his condition. At his previous facility I was only allowed to speak to one person and she never gave me answers to my questions regarding his weight, BP, etc. Sierra Vista's dedicated Physical Therapy staff was able to get him up on his feet and walking again. I am extremely thankful for them doing that! When he was discharged to go home many of the staff hugged him goodbye or gave him a kiss on the cheek. They will be happy to know that he is still up and walking. Thank you Sierra Vista!

The CNA's are the best. The Physical Therapists were great. Nursing Staff were always ready to…read moreattend to your needs. THE FOOD IS TOTAL GARBAGE. I was there three months b/c of a car accident. If I had to put some one in this home I believe I would feel good about the general care. I of course would have to bring meals for my loved ones because honestly their food was not edible. HOWEVER **** if you are there with a wound this is not the place to be. My wound nurse decided to oil up my wound then proceeded to tightly bandage my wounded leg. This was not the surgeons orders. Wound nurses are suppose to be a specialized skill. Well this one wasn't. I went home thinking I was finally on my way to recovery. Three days later my wound had opened and I could see the hardware in my leg. Hugh hole. Returned to E.R. Turns out the infection had turned to MRSA and I had to be readmitted to the hospital to open the wound, clean it out, remove the rod in my leg. So now I'm back to square one. After the hospital I went to Willow Creek. Not my choice but because I now had MRSA I needed to be in isolation. DON'T GO HERE. Everyone is lazy. You rarely see your CNA, your nurse is NEVER on time with meds, and sometimes my call button would be on for 1 1/2 hours. Not the kind of place I'd send my elderly. This place is ABSOLUTELY THE WORST! This is a long account and I'm skipping the next 4 weeks. The long and the short of it is: I loved the people at Sierra Vista. Watch out for the wound nurse, make sure you can deliver meals to your loved ones. And remember to stay away from Willow Creek. I would have given this a 5 because I loved the people. I subtracted for the terrible food and the unskilled wound nurse.

Nick in admissions is such a great person to work with!! He made the inevitable happen when I was…read morein a bind. My father in law needed a facility to go and when no one would take him Nick and his team accepted him on good faith. Thank you so much Valley Healthcare!!

My grandfather was suppose to be here for 5 days, but we moved him after 2 days because of the…read morehorrible treatment he received there. They basically kept him doped up on morphine so they wouldn't have to deal with him, and denied ever giving him morphine. They were told that he could only eat soft foods, and the first night I got there to visit, they had a pork chop, a hard roll, and veggies on his plate. He managed to eat 2 spoons of peas off the plate. The next morning, they told my parents that he ate almost all his breakfast and that he was greatly improving. My grandfather's last remaining kidney is functioning at less then 5% and he has been refusing food for the previous 2 weeks. Barely eating 100 calories a day. So to say he ate as much as he did was clearly a lie. Also, they left water out for him, but he was too weak to hold a glass. I never saw a nurse helping him at least drink water. His mouth was bloody and cracked from dehydration. When we checked him out to transfer him to a better facility, the medication charts showed they never gave him morphine, when clearly the bottle had a good portion removed from it, and he was clearly heavily medicated. They also put in his discharge papers that his health had greatly improved on his stay there, even though it is easy to see his health is rapidly declining. Also, right before the transport came to move him, a nurse walked in with his breakfast (again with foods he couldn't eat), sat the tray down, turned and saw the transport, and then said "oh thank god" at not having to try and feed him. My father, grandmother, and I all heard her snide comment. If you have loved ones, that are really ill and can't advocate for themselves, this is NOT the place for them.

The care was excellent , my mom received while recovering from a stroke . Staff had many activities…read moreto keep her moral up and the physical therapist and nursing staff were so caring and personable . The care my mom received was stellar . The staff made such a difference in a very caring warm environment . The dining experience was wonderful also , I loved the extra effort coordinated either activity director and the chef to add some fun and joy to my mom and others recovering . I will be forever grateful for Morning Star and helping my mother at such a difficult time regain her strength and keeping her spirit upbeat .

My father was at this facility for about 4 months and he had nothing but good things to say about…read morethe staff and level of care he received. Special and sincere thanks to Valerie and her assistants who made sure my dad's needs were fully met

The care there is outstanding, everyone is caring and compassionate. My Mom's nurse Erika was…read morewonderful she took great care of her. All of the cna's were sweet and always willing to help. The PT staff were very good and caring. There is one person who really stood out, it was Kelly Hadley, she was amazing, she's not only the wound nurse but she was so helpful to me, she was always willing to help me if I had any question's or if I needed help finding doctors for my mom. Although Keystone really is old and does need some tender loving care, the staff makes you overlook that.

My mom was at Keystone Post Acute starting the end of June through the middle of September, on and…read moreoff due to hospitalizations. I wanted to say when we first arrived, I was not happy. I was pretty nitpicky about the room, the temperature not being cool enough when it was 100 degrees outside, the lack of immediate attention. I am writing this review to let you know that things do get better. You need to give it some time and be patient. Whenever I had an issue with the care my mom was receiving, I would talk to the staff, and immediately it was rectified or looked into and the issue resolved. There was staff that would stay in my mom's room at night so she would not be alone. They were so kind and truly made the experience lovely. My mom would be very emotional some days, and they would call me so I could speak with her or reassure her that everything was OK. I would like to personally thank Jessica, Raj, Paula, AJ, Mike, Michelle, Peggy, Sherry, Kelly, the wound care nurse, and the rest of the staff. I did visit her everyday and could see that her needs were being met. Finally, my mom was ready to come home so she could watch her hummingbirds on the front patio, pet her cat again, and sleep in her own bed. Sadly, my mom passed away October 1. It was a difficult 4 months leading up to her discharge, but I am grateful for the care she received while at Keystone. I definitely would recommend them to anyone.

Was a guest for over a month and this is the bezt . the therapy was fantastic. I had not walked for…read moreover two years and they were patient with me and helped me to walk some. The CNAs are so kind d and sweet love them. I highly recommend this place for rehab or for your elderly family members

My dad was a patient there for one day they were supposed to help him cut his food help him eat. We…read moreshowed up and he was slouched. Could barely reach the tray and he was by himself he would call. No one would come terrible place even though it got a good rating I guess this is the best. The city has to offer. Nursing homes are terrible.

Stonehaven nursing home staff have been wonderful with my sister. They've treated her with respect…read moreand care. Stonehaven sent me an information packet that explained what to expect when a loved one is in a nursing home and educated me on how nursing homes work. The information left me with no questions! Interactions with all staff have been positive and professional and most important, staff have been empathetic.

This facility continues to be upgraded. Has apartments, assisted living, and skilled nursing.read more

Isn't it a shame that I can't give this place the 5 star review that I had planned. But after I…read morewas told that we cc6have packages delivered here and they would safely get into my hands,and 3 of 4 were unaccounted for, how can I? Amazon stated that they wrote given directly to a receptionist at the front desk. When . .my own caregiver went up to ad6,they were uncoverned. Other than that, the care is fine. But losing packages is a big deal with me.

I meant COVENANT POST ACUTE nursing facility at 3408 E. shields. FRESNO the cure is excellent. The…read morenursing staff is excellent. Their CNA's are good to. Excellent I recommend this place HAILE. I got here a couple months you need to check out the patio. It's beautiful STEVE.

A sleazy business. Should be Zero Stars. My mom fell and broke her hip. I am 3000 miles away and…read moretrying to get information. I was connected to someone in Northern California, who mined me for information. They prey on your distress, ignorance, and need. Their business model is to get all information ON THE PATIENT so they can log them as a referral at as many services and assisted living places as possible. Even though you never signed a contract, their contract is with the service or place and is the way to collect a referral fee based on the patient's name. This is partially why these places cost so much. If all you need is information, NEVER give the patients true name, condition or where they currently are. Use the hospital or local government senior services who have local information. Yes, some also get referral fees, but A Place for Mom tries to list you with everyone within 50 miles or more that offer senior care services just to lock in their referral fees. Great name but they are wolves in sheep's clothing.