This place is nice. I really appreciate everyone who works here. A big thank you to Kanwaljat Kwai…read morefor helping my Mom. And all the others from Speech therapy, PT, OT, CNA & nurses. Thank you all for taking good care of my Mom and others.

I am heartbroken and outraged by the gross negligence of the skilled nursing facility where my…read more91-year-old grandfather was receiving care for his physical therapy. He was supposed to recover there and return home, but because they failed to properly monitor his catheter, he developed a severe infection. He was transferred back to the community hospital, and the infection entered his bloodstream. Ultimatley, he passed away. At one point, we spoke with the director in charge late in the day. While we voiced my concerns, she didn't even make eye contact--she packed her bag, shut down her computer, and got ready to leave. It was clear she had no real interest in addressing the issues, and that moment reflected exactly why the facility runs the way it does--with indifference and a lack of accountability. They never followed directions, and any time I asked questions, no one knew the answers. They blamed the previous shift instead of taking responsibility. No family should have to suffer a loss because of such neglect. I urge others to stay far away from this facility. Their inaction cost my grandfather his life.

I would give Sierra Vista 10 stars if I could! I was apprehensive about my husband being…read moretransferred there because it was only rated 3 stars, but I really had no choice. They are the only facility in the Fresno area that would accept someone with his diagnosis. When I removed him from his previous facility that was rated 4 stars by Clovis Community, he was so weak that he could not sit up or stand because he had lost nearly 30 pounds because of their poor care. The receptionist at Sierra Vista was very welcoming. The staff was friendly and I could ask any staff member about his condition. At his previous facility I was only allowed to speak to one person and she never gave me answers to my questions regarding his weight, BP, etc. Sierra Vista's dedicated Physical Therapy staff was able to get him up on his feet and walking again. I am extremely thankful for them doing that! When he was discharged to go home many of the staff hugged him goodbye or gave him a kiss on the cheek. They will be happy to know that he is still up and walking. Thank you Sierra Vista!

I take reviewing Sierra Vista healthcare center very seriously because someone's loved one's life…read moremight depend on it. I first want to say that the staff was very kind and hard-working. My Dad had been to Willow creek 9 months prior and had a better experience- but his health was not as bad as it was so it's hard to compare. Willow Creek and no other facility except his this time except for Sierra Vista because he needed a self catheter every six hours. I'm very grateful that they accepted him and were willing to do this difficult job. My dad arrived after being in the hospital for two weeks. He was immobile and we were hoping he could gain some strength through physical therapy. Upon arriving, I remember feeling as if things were not set up for a patient to succeed physically. My dad's bed felt very cheap and had no rails for him in case he fell. The TV didn't work and he wouldn't have been able to see it anyway, because the bed could barely prop up. He could barely reach his food due to the height differences of the bed and the table. The food was absolutely terrible, and I repeated to them several times that it took him hours to eat. He needed the food to sit in front of him for hours and that he would eventually eat. After 20 minutes of putting the food in front of his face, they would take it away and toss it. Due to this, his kidneys failed because he was not getting any food. They also restricted his fluids because his sodium levels were not great but it was clear he was completely failing from dehydration and malnutrition. We had some other issues and I felt it was almost impossible to get a hold of the doctor. I think there's one Dr on sight once a week or so... when my dad had an allergic reaction, it took hours and hours for them to get approval to put hydrocortisone on his skin, so I actually went to CVS and got it myself because he was suffering. After four days, my dad declined terribly. He couldn't even speak or understand anything. They had trouble getting the catheter in and his bladder got distended so they had to call emergency. At Emergency we learned that my dad's kidneys were failing. He was in the hospital for another two weeks and ultimately it was because he didn't have fluids or proper nutrition. My dad was put on Hospice and since he has been in assisted-living- it's been a miracle and he has made a complete turnaround. I really think it came down to nutrition and comfort. Sierra Vista has some things to work on like cleanliness, the humidity was almost unbearable, the food was a huge issue... But I do believe the staff did their best. All really good people... physical therapy probably wasn't the best situation to put my dad into, so I can't put all the blame on them... I feel he was neglected a bit, but I also think the staff had so much on their hands with other patients. I think if your family member is declining at any facility like this, it's best to get them somewhere very comfortable because being comfortable and fed well is the key to healing.

My father was at this facility for about 4 months and he had nothing but good things to say about…read morethe staff and level of care he received. Special and sincere thanks to Valerie and her assistants who made sure my dad's needs were fully met

The care was excellent , my mom received while recovering from a stroke . Staff had many activities…read moreto keep her moral up and the physical therapist and nursing staff were so caring and personable . The care my mom received was stellar . The staff made such a difference in a very caring warm environment . The dining experience was wonderful also , I loved the extra effort coordinated either activity director and the chef to add some fun and joy to my mom and others recovering . I will be forever grateful for Morning Star and helping my mother at such a difficult time regain her strength and keeping her spirit upbeat .

My mom was at this facility for 3 months The care she…read morereceived at Oakwood Gardens was outstanding. The physical therapy department was instrumental in my moms recovery ( Robby and Doris ) The nursing aides are all very friendly and helpful They clean each room daily My mom loved the food Would recommend this facility to anyone who needs rehab

Worst place for your loved ones, worst sleeping accommodations, like sleeping on a camping cot , a…read morerestroom to be used between 6 to 8 person, showers 2 times a wk if lucky Community showers.No privacy .Worst food .So sorry that I was there for a short.I wasn't treated with dignity. I'm a Person.

My mother received PT/OT after an hospital stay. No one really wants to recuperate at a facility…read morebut rather be home. I must say that Orchard Post Acute with a loving, compassionate staff made her stay easier to tolerate. The CNA'S were more than happy to help with dressing and personal needs. They and the whole staff truly went above and beyond to make her stay pleasant. The PT department was so awesome! They truly had a motivating attitude towards all of the patients. You can see and feel that they really care about people. What was special and touched me deeply was her red carpet send off. The staff gathered around and played her favorite music as she left the facility. It's these things that make a facility special. I was tearful as I witnessed the care my mom received. I highly recommend Orchard Post Acute for your loved one.

This facility does not even deserve one star. Do not put your loved one in their care. The staff…read morehas horrible attitudes, and they don't even try to hide it. They won't return phone calls regarding updates on your loved one or have care to call you if having issues with your loved one. I stated many times to call if there was an issue with our loved one and no one ever called the family to let us know. The facility is not well kept and is dirty. They allow the residents to yell, cuss, & blast rap music as loud and as long as they want. They stole multiple things from my loved one. This place needs to be SHUT DOWN. It's really sad to see the elderly not being taken care of properly and rotting away in their beds. This was overall an awful experience , I don't think it gets any worse than this.

Isn't it a shame that I can't give this place the 5 star review that I had planned. But after I…read morewas told that we cc6have packages delivered here and they would safely get into my hands,and 3 of 4 were unaccounted for, how can I? Amazon stated that they wrote given directly to a receptionist at the front desk. When . .my own caregiver went up to ad6,they were uncoverned. Other than that, the care is fine. But losing packages is a big deal with me.

I meant COVENANT POST ACUTE nursing facility at 3408 E. shields. FRESNO the cure is excellent. The…read morenursing staff is excellent. Their CNA's are good to. Excellent I recommend this place HAILE. I got here a couple months you need to check out the patio. It's beautiful STEVE.

This is actually my moms review. But for some reason her review is kept from being seen from the…read morepublic. Either by continuously being deleted or blocked. "could hive this place MINUS I would. DO NOT & I REPEAT, DO NOT, put anyone in here If you love them. This is place is DISGUSTING! They LIE, SNEAK & COVER. Upon arrival, we were NOT greeted by Staff (Admin nor a Social worker) we weren't spoken to about how things worked there, we werent given a tour, no Welcome paperwork. Nothing was explained to us. My Mom was treated so badly here. They had people from MAINTENANCE (a man who had a brain injury from an accident) brushing my Moms hair, FORCE FEEDING HER, food that was too hot. On days my Mom did NOT want to shower, they LIED to her saying they called her Daughter (ME) & that I told them to make her shower. My Mom cried all the way down the hall (my mom had a stroke and was immobile). When these issues where brought to up to her Social Worker, they then sent in Psyche to do an eval (which no phone call was made to me about-which by law they are supposed to do), tried making it out that my Mom was SUICIDAL (another lie). This place is SICK! I YANKED MY MOM OUT as soon as that happened. If my hands werent so full, i would of filed a complaint with the State. Do NOT TRUST these people with someone you love. I wont even get into the things we witnessed happening with other patients in this Facility. Their license should be pulled! Im sure Im missing a lot of other things we went through, Im doing this review on a whim. And Nurses WILL drill the Families for info, then later use that against the patient and make it seem like the patient gave them all of the information. They play DIRTY!! The end..." @The Community Care Licensing Division (CCLD)

Quality care provided to residents in a safe and clean environment Would recommend to anyone…read moreneeding a place for there loved one to rehab.

Came to check on our neighbor who was doing rehabilitation here and the facilities were great…read more The staff were helpful and friendly, the facility was clean and our friend said he really liked it there. I felt the quality of care here is top notch. He is doing physical therapy (both indoors and out)

Only now, more than four years later, have I found the emotional strength and moral courage to…read morepublicly speak about what my family experienced at San Joaquin Valley Rehabilitation Center. My father entered this facility with documented "good rehab potential." Until only weeks earlier, he had been ambulatory and self-sufficient. Yet almost immediately, Dr. Cha repeatedly dismissed his worsening condition as simply "old age." What we witnessed felt less like compassionate rehabilitation medicine and more like an elderly patient quietly being written off. One physician later intervened with IV hydration and steroids after recognizing a serious decline in my father's condition, and we saw noticeable improvement. Yet shortly afterward, according to staff, the IV was removed despite my father struggling to swallow even water. Communication with the family was deeply inadequate despite staff knowing my father spoke no English and communicated only in the Calabrian dialect of southern Italy. He was therefore heavily dependent upon proper medical oversight, attentive observation, and honest communication with family members advocating on his behalf. The medical records later obtained by our family contained troubling inconsistencies, contradictory notes, omissions, incorrect dates, and even the wrong gender in one report. Most heartbreaking of all was the feeling that my father was no longer being treated as someone worth fighting for. Despite ongoing weakness and COVID symptoms, he was discharged to a skilled nursing facility instead of receiving higher-level hospital care. Two days later, he was dead. After reading numerous prior reviews of San Joaquin Valley Rehabilitation Hospital, I was deeply disturbed by how many experiences closely resembled our own concerns regarding patient care and Dr. Cha's medical oversight. Multiple reviewers described issues involving medication management, poor communication, dismissive behavior toward family advocates, questionable treatment decisions, and inadequate patient care -- concerns that strongly parallel what is documented in our records. My concerns are not speculative. I possess extensive medical documentation, medication records, physician notes, timelines, and related evidence that I believe demonstrate serious negligence involving Dr. Cha and, by extension, San Joaquin Valley Rehabilitation Hospital. What is especially troubling is the consistency between our documented experience and the accounts already publicly described by multiple other families here. Because these matters are supported by substantial documentation, I am willing to privately share relevant records with legitimate investigators, attorneys, licensing authorities, journalists, or families seeking information regarding this facility. If others experienced similar issues and wish to compare records or discuss concerns privately, they may contact me. Patients and families deserve transparency, accountability, and safe medical care. I would never entrust a loved one to this facility.