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The Versailles Apartments

1.5 (6 reviews)
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Waterford Estates

Waterford Estates

(14 reviews)

A relative was moved to another unit after a fire near theirs. Remediation took over 6 months…read more They have returned their original unit but now have an insect (roaches?) infestation. We recently visited and found roaches and their debris all over the kitchen. We cleaned as much as we could, and advised management of the situation. In 3 weeks, we've contacted them 2 - 3 times and nothing has been done. There is a person scheduled to clean weekly and they see and say nothing? We sent in our own exterminator, he was treated rudely by the staff. Really? Not acceptable.

What was once a 5-star, beautiful facility with accommodations for independent living, assisted…read moreliving, and memory care has deteriorated into a 1-star, unsafe, unsanitary, and poorly managed, pest-infested community where seniors are treated with disregard and disrespect by management. * Management - The Executive Director is unfit and unqualified to work in a senior living environment. She consistently communicates with residents in a rude, dismissive, and condescending manner, seldom engages with residents, avoids addressing legitimate concerns, and demonstrates a clear lack of compassion or professionalism. Her leadership has contributed significantly to the overall decline in morale and quality of life for residents. * Theft from resident apartments - Multiple residents have reported missing items from their apartments. Concerns brought to management have been ignored or dismissed, leaving residents feeling unsafe and unprotected in their own homes. * Bed bugs, roaches, and ants - This became a recurring problem throughout the building after management allowed the garbage chute to remain backed up from the fourth floor to the ground floor for two weeks. Despite multiple complaints, management failed to act, claiming a part needed corporate approval. Corporate approval delays prevented timely repair. It was repaired only to break again a few weeks later. Infestations have continued despite repeated extermination treatments in my apartment and in apartments on every floor. This has created unsanitary and unsafe living conditions for residents. Many residents have had to discard mattresses, sofas, and other furniture due to this problem. Others have been forced to temporarily move out until it was safe to return. Several residents have suffered bed bug bites as a result of these ongoing infestations. This neglect from management has made it extremely difficult for residents to feel comfortable and secure in the building and in their apartments. * Outdoor walking path - The path used daily by residents for exercise remains obstructed and unsafe. Despite numerous requests, management has failed to remove debris or address low-hanging branches that make the walkway difficult to navigate. Pool - The pool heater has been broken since July, preventing residents from enjoying activities such as water aerobics. Despite repeated complaints, management refuses to spend the money to repair the heater, denying residents this important opportunity for physical exercise. * Activities - Activities that were part of the enticement of moving to this community have now been assigned to residents to handle themselves, rather than being organized and managed by staff as in the past. Residents are also responsible for setting up and taking down chairs, tables, and other equipment after each activity. * Washer and dryers - With two laundry rooms on each floor and several machines available, residents should not have concerns about doing laundry. However, very few machines work, and there is rarely a washer and dryer functioning at the same time. Seniors are forced to search other floors only to find those machines broken as well. Management has been informed repeatedly but has not responded or made any effort to replace the machines. * Communication from outside the facility - Family members of residents are restricted from communicating with the Executive Director or other staff to obtain answers regarding the care of their loved ones. The main phone line at the front desk often rings with no answer, or when answered, calls are purposely disconnected. * Lease - Residents were given a new lease to sign; however, when requesting a copy, they were told they would receive it soon. The leases sat on the Executive Director's desk awaiting her signature while residents were told she was "too busy" to handle it. It took four months before I finally received a copy of my lease, raising red flags about hidden violations or altered agreements. * Thermostat/Heat - The building cannot regulate heat properly, causing extreme temperature fluctuations throughout the day and night. When residents raise concerns, management's only guidance is to "open a window" if they get too hot, creating uncomfortable living conditions for seniors.

Fairview Realty Group - Downstairs bathroom. They said it's not urgent. Code enforcement doesn't agree it's urgent needs to be taken care of.

Fairview Realty Group

(15 reviews)

I'm an out of state property owner. I used fairview to manage my 6 unit close by. Everything was…read moreok, until I sold the property. They held on to a deposit to cover any final utility bills that I may be responsible for after the transfer, which I understood. After everything settled, I tried to get my deposit back but no one would answer my emails or return my phone calls.

Please do not rent from this place unless you really need a place to stay. And there is no other…read moreoption. Which was us a year ago because our old landlord moved to Cali and sold the house we were renting. They lack heavily in communication. Also, they don't value you unless it's time to pay the rent. The flooring has been falling apart since we got here. Still waiting 8 months later to get the floors fixed because only 1 guy knows how to fix it. The flooring was not done correctly the subfloor is all unleveled. They should get more maintenance to assist so they don't exhaust that one tech if that's really the case. Now my house have been flooding on and off since 3weeks with sewage. They constantly cancel work orders without doing them saying it's an open work order we can cancel it. Unfortunately, because they have had an open work order for my floors since last year. Then over the winter when it got freezing cold -30 they said they because I only had one return vent was the reason and that it wasn't cost effective for them to make another vent to keep our family warm. So they said just keep everything open should help the house wouldn't go over 60+ degrees. At this point I'd say when looking look at all reviews for places and be very wise and cautious. How can they want so much from tenants high rent and still don't keep up with the maintenance requests. They wait last min to do lease renewals to up your rent last min making it hard for you to move. I had to call the city to have them to get it together. They lied to the city and told them I said it wasn't urgent. Grateful I have evidence. We thought we made a good choice. But we were wrong. We have our children here and to live in this filth is ridiculous. Paying now 2550 here with them not worth it. Find somewhere else to live. Worst experience. Terrible company. Don't rent or hire them to take care of your property find someone reliable, responsible and honest. This ain't the company.

The Versailles Apartments - apartments - Updated May 2026

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