My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. Sincerely, David Vizcarrondo

Front desk is extremely unprofessional. The receptionists just chit chat and giggle as people are…read moretrying to check in. I don't know where the management is.

This was a nice and professional office to get a mammogram at. The check-in is efficient and…read morecourteous, and they offer pleasant private changing rooms. The tech was pretty businesslike when doing her work, but she was professional as well. Overall, while getting your breasts squished between panes of glass isn't the most comfortable experience in general, they do a good job of making it a s good experience as they can.

Amazing staff! After a terrible experience in a "open mri" I found myself searching for alternative…read moremethods to getting this diagnostic procedure done. I was overjoyed to learn about "stand-up mri" from a friend. Within 4 days, I was able to be seen. Check-in and paperwork was a flash. My appt was scheduled for 10 and I was in promptly at 10am. Staff and management were kind and professional. I would highly recommend this office and in particular, this type of MRI to everyone. Most ideal for those who suffer from claustrophobia. Note: the seat can feel slightly restrictive. Your arms will be touching the walls on the side, but you are completely in a upright seated position, with open space in front and a TV to watch during your time. Lockers are available for your belongings. I didn't have to change from my clothing. My MRI was for my lower back.

Had a quick check in and short wait to be called. Procedure was well explained, excellent…read moreexperience. Ample parking available.

Horrible very hard to get an MRI in timely manner they suck and I am pissed why do I have to wait…read morea month for an appointment very inconvenient.

I would give 10 stars! Having to reschedule 2 times because…read moreof the snow they made my appointment so convenient to my time schedule. Had an MRI done, the technician Joe was amazing. He explained everything from start to finish and even during the MRI talked to me to tell me timing of each session. Made sure I was comfortable. It was outside in a trailer I felt it was like a little adventure! It was actually more comfortable than any MRI I have had done before! I asked for the results and he assured me someone would call the same day in the afternoon. Sure enough by 1:00 I received the phone call with the results. Thank you Northeast Radiology team you are amazing!!

First of all the MRI in Mt. Kisco is now out of a trailer while the regular one is undergoing…read moremaintenance. I was told about this ahead of time and it was cold in there! I had the test done early on Tuesday morning and it is after 5 on a Friday and I still have not received the results. Also, the patient portal on its website takes you to their old portal, They don't even mention the new one. You have to call them to find out where to find your results. They were much better just a few years ago and I would not recommend using them now.

I have never needed an MRI until now and being i'm claustrophobic I decided to try this place. The…read moretechnician was getting frustrated because i stopped twice. He suggested i take a sedative in the future. compassion is necessary in this field if you have none don't work with people. Office is not good at explaining the test prior to sitting there. fyi i worked in an mri and ct location many years ago and always had compassion for the patients and listened to them

I had an appointment for an MRI. I informed them that I wear a continuous glucose monitor. They…read moreinformed me I would need to remove the monitor prior to having the MRI. I explained that this is a $90 item that once removed cannot be reused. I asked the receptionist to look up the model CGM I used (Abbott Libre Freestyle 3 Plus) to determine if it was safe to wear during an MRI. She saw that it was safe to wear. Unfortunately, the idiot, ignorant, uneducated mutt of a technician still wouldn't do the MRI unless I removed the CGM. The receptionist showed him the information that appeared on the Abbott website, yet he refused to do the MRI when the article CLEARLY STATED THAT THE LIBRE 3 PLUS IS SAFE FOR AN MRI. So, if you are a diabetic wearing this type of CGM find another location. Additionally, if you are willing to have an MRI, or any other imaging done by some lowlife stupid, uneducated, ignorant fool technician, this is the place to go. Otherwise, find another imaging facility that employs knowledgeable staff.

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

I had a ct brain on 9/10/2024 at noon and the nurse and the technician administering the scan were…read moreboth exceptional. They were very kind and efficient. I tried to leave a review before I left but was told to do it online.

This MRI facility stands apart. The staff is friendly and courteous. The MRI unit is totally open…read moreand there is natural lighting with soothing music. I slept through my entire procedure,it's very comfortable there ! Thank you radiology associates!