DO NOT BUY FROM SMS APPLIANCES!!!…read more In September 2024, I purchased an $800 LG fridge from SMS Appliances for my basement suite. The fridge was delivered and plugged in by their staff. The unit remained unused while finishing touches were completed on the suite. Upon move-in, my tenant and I discovered that both the fridge and freezer were completely non-functional. I contacted SMS Appliances, but they refused to assist, claiming their 30-day warranty had expired. They offered a technician visit at my expense, so I scheduled one for February 13th. When the technician arrived, he only spoke Ukrainian, making communication difficult. While working, he caused a strong gas smell, alarming both me and my tenant. It turned out he was leaking refrigerant into the unit. He completed the repair in 30 minutes, and I was charged $241. On March 15th, my tenant reported the freezer had stopped working again. I called SMS five times, left three voicemails, and finally got a response from the manager. He agreed to consider my complaint under their 30-day repair warranty (since February has only 28 days). He initially scheduled a technician for March 17th but later changed the date multiple times, offering vague assurances. When I expressed frustration over paying over $1,000 for a fridge that never worked properly, the manager was dismissive and laughed at my concerns. He insisted the issue wasn't refrigerant-related and that I would likely need to pay for additional repairs--despite the fridge never functioning properly since purchase. When I declined further service, he responded with indifference. SMS Appliances' lack of accountability, poor customer service, and minimal 30-day warranty reflect their questionable business practices. Other refurbished appliance stores offer 12-18 month warranties, and I strongly urge Calgary consumers to take their business elsewhere.

2 Ukrainian delivery guys are horrible ( black tacoma) came into our house to deliver refrigerator…read moreand as their boss mentioned should be wearing shoe covers, but they didn't wear any and walked on our carpets and flooring making mess with their muddy booths . they refused to take it off and more argue about it . I just spent 200 dollars on my carpet cleaning prior to delivery this is horrible customer service! and don't recommend these delivery guys in anyones homes .

Have to agree with the previous review. They can talk low or high-tech talk depending on the…read morecustomer...probably the best differential from the big box stores. The product line is fresh and they will match your purchase with the other components you already have...no sense in buying a Ferrari of a TV if you have a Pinto powering it. Just a knowledgeable, friendly, no-pressure approach to electronics at good value. Worth the drive!

Have dealt with Bestway for many years and always get great service, delivery service is very good,…read moreand any repairs I have needed have been done very promptly and successfully.

Great people! Booking experience was great. They quoted quickly. Were able to come quickly to fix…read more Thanks!

Alan's speedy response to our request for diagnosis of a defective washer was much appreciated…read more He was very precise and straightforward about what the problems were and how effective the solutions might be. He then very quickly got back to us with exact quotes for each of the two possible solutions, and advised of a multi-week back order for the main part. His financial arrangements are very straightforward and represent good value. In the end we decided to go with a new washer, but Alan really impressed us and we will have him as first choice for any other appliance issues we may face.

We had Louis to repair our stove. He was right on time and did an excellent job. Highly recommend…read morehim!

From the owner: Appliance service and repair company servicing Calgary and the surrounding areas including…read moreCochrane, Bearspaw, Airdrie, Bragg Creek and Chestermere. Call, email or book online to see what we can do for you! Check out our reviews and contact us today!

Saw this HD and decided to see if they have the lights we were looking for…read more The staff was great in directing us to lighting. Lo and behold they had the lights!! Glad we stopped in!! The price was okay Plenty of parking for a busy location

This is regarding the store at 130th ave se calgary. It is filled with unknowledgable staff who are…read moreabsolutely clueless. There are many of them just hanging out that know NOTHING about ANYTHING in the store. So, I ordered a part online because I cant stand dealing with their incompetence in store. The part was late, so I called the store to find out why it wasnt in yet. The phone rang 148 times before someone answered - this was on a weekday morning. When they answered you could hear people laughing and talking amongst themselves?! Do they just hang out and ignore customer calls? Anyways, they could not give me a reason why the part was not in, so I cancelled the order. Went onto AMAZON and ordered the exact part for almost half the price and it was delivered to my door the following day - FREE. OMG - I will never purchase anything from Home Depot that I can get from Amazon going forward.

Go to the 32nd location and don't waste your time going to the bowness location. A lot more…read moreinventory and the staff actually offer information that's helpful and are professional. You won't be disappointed. Ask for Patrick. We found him helpful.

Had to cancel an important family thing to wait for delivery of washer/dryer- can't provide times,…read moreso just wait. Then they come and refuse to hook them up because it may need extensions on the hose from washer. They offered to send a more qualified technician if I pay and wait another week. Awful service- they should discuss all these things when they jump to sell you appliances so you are prepared for all of this. I would have bought elsewhere

Marc has been repairing my KitchenAid appliances for many years. He is honest, and reliable. He…read moreknows his stuff, and always called beforehand to try and save me time and money by trying to diagnose the issue to ensure he has the right part on his truck. He has given me tips to self diagnosing the problem by resetting my dishwasher myself. I trust Marc with all of my appliance needs.

Not reliable. Unable to fix LG appliances. No guarantee of work completed. Prepayment required to…read moretell you nothing. No value

Hi I would like to share a very positive experience with Trail Appliances from June 30th, 2023. My…read morefridge broke down so i was looking for a new fridge. I went to Trail Appliances (Northeast location on 29 street). Right away i was greeted with a big smile and welcoming attitude by one of their sales associate"AJAY". He listened to my urgent need for a fridge and after listening to my need with patience, he showed me different options. He was having a real good knowledge and practical aspects to review before buying a new fridge. I ended up buying a new Samsung fridge for 2800$. He gave me all the needed information about a total cost and gave me useful information on extended warranty package so i bought 2 years warranty on top of 1 year manufacturer warranty. I found Ajay a true professional and an approachable and friendly sales associate. I must congratulate Trail appliances on having such a knowledgeful, proficient and friendly person in their team.

YELP Reviews Trail Appliances…read more Everything is Smiles and Chuckles, until something goes wrong and everyone scattered. I purchased a LG Microwave from Trail Appliances June 25, delivery July 16and install July 17 Here is the photo of the damage on the microwave. I'm going to try and connecting with Jason the Owner Also this will be in my Google Review and Yelp Review. Andre, You clearly stated to myself and my wife that you would replace the microwave. I have not received any communications with your company. This unit was damaged at the factory as there was no damaged to the box it was in, and your people installed it damaged without notification, then told us just before they walked out the door. I'm sure your owner doesn't consider this good customer service and bad reviews are bad for business. It is the customer who pays his, and your wages.  Bill

Capital Appliance was sent out by Electrolux as my fridge was having a lot of condensation issues…read moreand was under warranty. Capital Appliance did not fix my fridge that was under warranty from Frigidaire. My fridge is now out of warranty. The request was put in April. Their tech came out in April, nothing was replaced or fixed. No one came back out until September to replace a back panel. That did not fix the condensation issue. The tech's damaged the fridge, floors, and oven. The tech cracked a hole in my fridge that condensation is not getting into. The owner Robert made it seem he was working with Electrolux to replace the fridge unit. Is not responsive to emails and phone calls. Found out from Electrolux that Capital Appliance closed my file behind by back. They lied to Electrolux about the diagnosis, lied about fixing the fridge, lied about the parts that were fixed, and pushed my fridge outside of warranty. My fridge is still not fixed and the owner/business will not respond to my emails. I would not recommend Capital Appliance and I would not recommend Frigidaire/Electrolux products.

From the owner: We are a small family owned business. We strive to make sure the job is done right the first time…read more Quality work, every time.