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Omaha, NE

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Urology Center

2.3 (17 reviews)
Closed • Closed

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7 months ago

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2 years ago

We spoke with two staff, both named Alicia. They were very helpful and polite regarding getting information on test results.

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2 years ago

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3 years ago

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2 years ago

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2 years ago

Did not care for the doctor, procedure, lack of compassion, lack of explanation, or lack of listening to the patient.

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3 years ago

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3 years ago

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4 years ago

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6 years ago

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7 years ago

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13 years ago

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Nebraska Urology

Nebraska Urology

1.4(5 reviews)
47.3 mi

BS messed up scheduling department. One person says one thing. Then a different person says…read moredifferent thing. Called multiple times but they hardly picked up the phone. Dr prescribed a two week medication and scheduling department just scheduled me on their own just after 5 days. Even before my two weeks medication. I explained all to them then appointment was cancelled. BS scheduling department. Miscommunication, no coordination. I am changing the urologist now at different location.

While many of the staff seem professional, considerate, etc, unfortunately they, including the…read morephysician, DID NOT inform us of basic information such as the importance of NOT BIKE RIDING, etc, before taking a PSA test. It rises the number significantly, we learned, from doing our own research. They were literally ready to make an appointment for a prostate biopsy, of all things, which is significantly more painful and risky than other cancer biopsies we've dealt with (we also learned from our own research - not them). While this biopsy may be necessary for some who truly do have high numbers, we also became aware that results do not guarantee whether one has cancer or not, we requested more information about the MRI that had been done (many states have mpMRIs - which can tell so much/often more info that is not invasive), we given vague information, and just told this 'was a good one'. While that may be true, if I really was at a huge risk of cancer (we were told at least 50% before I retook the test myself under PROPER conditions), I was willing to travel for a very thorough one, as we have a cost share plan (not a Big Gov policy). Feeling blessed to say I've been cleared of cancer any cancer concerns, as confirmed by an opinion at another facility. Despite all of this, we've continued to receive statements for these services - no apology, regret/concern for the errors that could have caused my great harm WHILE my wife battled cancer herself (like we told them). Just more billing statements :( Sad situation, indeed.

The Urology Center, PC - Village Pointe waiting room

The Urology Center, PC

1.0(2 reviews)
7.5 mi•West Omaha

I'm very unhappy with the service that I got from the urology center. I had been prescribed an…read moreanabiotic that had horrendous side effects that I was not comfortable with so the doctor did a lab test and sent it in for pathology on the bacteria in order to specifically target another antibiotic. I suspect that the doctor never read the report after it arrived. Not only did I have to wait five days for a new antibiotic while suffering through a terrible urinary tract infection, but when the office called they said the results were "positive!" Positive is not what I was looking for, I was expecting specific pathology to target the bacteria. They also said "we've prescribed an anabiotic for you and called it into your pharmacy". Guess what antibiotic they had prescribed after waiting a week?! precisely the one that I was uncomfortable with because of its potential side effects! I will never use this physician or office again. The office business practices seem to be unorganized with no attention to the wishes of the patient. The office communicates poorly with the patient and it's very impersonal.

The doctor I saw was fine. He was caring and listened to my concerns and explained everything…read morefine. The clinic as a whole is not well run. They don't respond promptly to phone or through the portal. The pre-authorization department requested approval for the wrong test, not the one the doctor ordered. Lucky for me, I worked in insurance and had access through my insurance portal to catch this and get them to fix it so it would be paid for. I would question their billing practices. You walk in the door and take a left, and get a scan which they bill as "clinic" and take a right after you enter for a procedure they bill as an ambulatory clinic. All in the same building. This resulted in two co-payments instead of one. Seems unethical when all in the same building.

Urology Center - urologists - Updated October 2026

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