I've never had a problem here...as long as I've had my things in order. I read the negative reviews to date and they all seem to be about trying to do something and not getting the results expected. I've used this location several times and when my affairs were in order, things went smoothly. I don't give 5 stars because, to the point of some others, if you don't have your act fully together, you won't get a ton of help. I don't see it as a bad thing, but you have to go the extra mile for a 5. read more

I had a very frustrating experience during my recent Amazon return. There was a long line, and I brought in a fairly large item. The owner immediately told me, in a very abrupt and public way, that I needed a box, which felt unnecessary given the situation. I actually had a box with me, but it wasn't visible from his side of the counter. When I politely asked if I could use some tape, I was told I had to purchase it, again in a tone that felt more confrontational than helpful. The overall interaction lacked basic customer service and made the situation more stressful than it needed to be. The tape cost $8, what a ripoff. To make matters worse, the item weighed over 50 pounds, and while an older woman nearby struggled to handle it, there was no offer of assistance from the owner. Combined with ongoing issues like unreliable in-store WiFi, the experience left a very poor impression. I value efficiency and respectful service, and unfortunately, this visit did not meet those expectations. I hope management takes steps to improve both customer interaction and overall service quality. read more

This business may be better than I experienced in terms of the technical aspects of shipping items, however, how do you own and run a business and you can't even muster a smile or a "hello" to greet your customer?? It's not that hard. It seemed like I was torturing him by needing to use his business. Weird. I'll definitely use a different shipping service the next time I need to ship something. Edit: is the business' response generated by AI? The reason I ask is because in my review I articulated exactly what I did not like about my experience in this store. I don't have anything further to email about. I prefer to patronize businesses that are appreciative of me choosing to spend my money there as evidenced by a friendly interaction bookended with a simple "hello" and "thank you". Period. read more

UPS store of Wayne NJ - 189 Berdan Ave Wayne NJ SUPERB! The owner is highly accurate & very patient! It is a pleasure & a privilege to be his customer! read more

The owner of the UPS store was rude and unpleasant.  I tried asking a few questions about a service, and he grew impatient and couldn't be bothered to help me. I prefer to patronize businesses that are appreciative of me choosing to spend my money at their store. It would have been simple for the owner to spend a minute to help with my questions  instead of being dismissive and curt. I will never do business with this UPS store location again, and recommend other potential customers to bring your business elsewhere. read more

Not helpful at all ... the two workers seemed overwhelmed and would not answer my question on how to pull up a QR code on an Amazon return . They told me they were too busy to answer that question (which would have taken less than a minute) . A customer in the store was kind enough to help and she even pulled me aside and shared with me to go tho Whole Foods next time for an Amazon return as it is a much easier process . Would never go back to this location again ! read more

Customer service was great! I was greeted upon entry. I had a few Amazon packages to return. Process was smooth and quick!

Very fast and friendly service. Great for amazon returns too. I came here to run a quick errand on my lunch break and it took maybe 30 seconds. read more

I had a Amazon QR code for drop off which I have never needed a box or envelope for any other ups, this man was literally getting loud and insisting I pay $2.50 for one, didn't even bother to give me the receipt, clearly he'd rather make chump change than have a valued customer. read more

Wow! I have a package to ship USPS postage paid! My usual location in Little Falls takes them at no charge. I come to this location because I was in the area and they want to charge a $1 to take the package?!?!? What??? Are you insane? WTH! You get deliveries and pick up daily from USPS and you are going to charge for a postage paid drop off! Horrible! What a rip off! I would never do any business here! read more

The UPS Store - Exterior - Shipping Centers Near Me - Wayne, New Jersey

This guy (the owner) has a personality disorder. It's like he actively tries to lose business. I've been reprimanded many times so I opted for returns with labels only (no QR codes) thinking this would be smoother. I was wrong. I got yelled at for "not telling him my packages had labels" even though they were very easily visible right on top. When I told him I've never made it out of his store without getting yelled at and it's kind of weird being abused by the UPS store employee his only response was "not employee-owner." He's like the UPS version of the soup nazi, except not funny. read more

I've brought this guy thousands of dollars of business. I've brought him boxes and shipments and packing I paid all his stupid little fees. And now I can't drop off packages here without him asking me to pay two dollars a package. So if you have a pre-labeled package with FedEx or UPS or USPS he wants to dollars to leave it there and have them pick it up. You sir have lost my business forever. Also I'm gonna call FedEx and UPS and USPS and file complaints. I hope you make your two dollars. POS read more

I Went to Store #948 Berdan Ave Wayne location for an authorized Amazon free UPS Drop off return. I presented the printed "Free" Just drop off item, return label and was told they would not process the return without me paying a fee for packaging and service. Mind you I chose the "just drop off without packaging option by Amazon". The arrogant man said he absolutely will not provide such a service without charging. I notified Amazon who assured me the item was only to be dropped off and the UPS Store is responsible for packaging item and returning WITHOUT charging a fee. This is Poor Business Practice being deceitful and ripping off customers! Now I see the other reviews warning about this location! I wish I read the reviews prior to visiting this horrific business. read more

The guy is always so obnoxious he should try a different business today will be my last trip I'll just go to the store on rt.23 in Kinnelon

I went in with 2 boxes. The man behind the counter said I would have to buy a large box to put the 2 boxes in since it was the same order from amazon. (Free returns) $9 plus $3.99 for tape. No thank you I said. :( read more

Unlike the other UPS location on Valley Road, Jim, the owner, is polite, professional and quick. He goes the extra step to help customers with their packages. He always gives a receipt for prepaid packages without me asking for one. read more

The owner is very patient and kind. it's always a pleasure to go in and I'm usually in and out! I highly recommend!!!!

You need to listen to your customers not talk over them. Don't bother getting the insurance

Went in to get some documents notarized and got my COVID-19 vaccination card laminated. All was quit and Mr. Kim who runs the store is great. He moves quickly and is extremely nice. I've been there a few times and always a good experience. read more

Always greeted by friendly owner! Polite, helpful and efficient and stays open until 7 - the other locations do not do this.

I decided to use this location , which has now moved to Valley Rd as we were in the area. I have used UPS to to return online purchases before and I usually get a receipt when I drop it. In case I was not offered one. According to UPS the package never left the location and the owner of the Wayne UPS store refuses to assist and ha been very rude when contacted. I will never use this location again read more

I've used this place for business and personal shipping for well over a decade. This place is usually busy and Jin does a good job managing everything. He is thorough, kind and respectful. The instrumental music gives me a mindful, calming headspace. You may have to wait a few minutes for your turn, but 'most' mature adults can handle that. While you're waiting you can browse the cute greeting cards on display for every occasion! I recommend using this location. read more

I was told it would cost me $10 to ship a package back to Amazon that had a prepaid return label on it ? Really ?

Very helpful owner and staff.. Go here almost everyday for my packages and never once been disappointed... Best ups store ive been to and been to quite a few.. This one is my go to!!! read more

The owner Mr. Jin was very nice, he printed labels for my Amazon return items, and even took care of one cabinet bundles without box.

Walked in with my package already nicely bubble wrapped. Just wanted to put it in a UPS stock box, fill out a waybill, and have it billed to the receiver (allowed by UPS as long as the receiver has a verified account). Not only was I told that I could not ship unless I paid for it, BUT, I would have to pay a packaging fee. A packaging fee for a pre-wrapped parcel to put in a stock box?? Oh No! They had NO stockboxes available period! A UPS store under the brown label, but won't bill to their own account? And no supplies? Worst experience, will not go back. read more

Great store for shipping your packages. Owner is very friendly and is very knowledgeable about shipping. If you have to ship domestic or international then this is the place to go. I also would recommend using him for any of your copying needs. Good prices and fast service. Discounts on mailboxes if you prepay one year. read more