This place sucks poor service all around! Also they will never update the online hours to be…read morecorrect, they really don't care about anyone but themselves!

I took items from my mothers estate to have shipped back to my home in Texas. Susan was to box and…read moreship the items. She was busy and said she'd get to it later. I got a call the next morning that the items were in 2 boxes and cost $166 for her packing and mailing. For that price I expected all to arrive safely. But no. One box had 2 ceramic 18 inch angels and both were broken. The box itself was fine. The angels had been wrapped once with a fine bubble wrap and a small sheet of flat bubble wrap between them. They obviously bumped against each other the whole way. When I called her about it she claimed she'd wrapped hundreds of boxes and never made mistakes. She said "someone" must have dropped them after they were delivered and broke them. I was the only one handling the boxes and the items and I could hear they were broken the minute I picked them up even before unwrapping them! She refused to take any blame. I'd give a 0 rating if I could. I'm disputing my charge and would say you need to go elsewhere.

We just had the worst experience at this BMV! We were going to get my daughter's temps. She had…read morealready passed the test online and we needed to do the vision test and application. I called this location and they told us what to bring- but when we got there, it turned out we needed more. Which is fine! What isn't fine is that Pam, the woman that was speaking with us, was practically shouting at me and very argumentative. I even stopped several times and said "I am so sorry, this seems really aggressive- I just want to make sure what we are needing to bring" and she was like "I'm not talking to you about this anymore." We will definitely not be heading back to this location. I suggest if the state of Ohio is looking to audit any of their locations, they start here. There are several more in the area- this one may not be missed.