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    1 year ago

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    Purolator - OOPS, I forgot how to do my job!

    Purolator

    (15 reviews)

    The driver was given a delivery, and he took it to the front door of my building. There is a giant…read moresign on the front door that says no deliveries at the front door, and all deliveries must be taken around back. The customer service on the phone said, oh well, we're sorry. But the delivery was live fish, and guess what, they don't care at all about the life of an animal. Fish will not survive in a small bag of water with a little oxygen in the top half for over 2 days. They sentenced my fish to death.

    Horrible, disappointing business. I subscribed to any parcel updates, as well as obsessively…read morechecking the tracking website. The day of supposed delivery my parcel status went from "Arrived at sorting facility" straight to "Attempted delivery". I could've easily been there had they bothered to scan the package as "Out for delivery" even 10 minutes prior. Of course, Purolator says it's impossible to communicate with a driver even when they make a mistake. Impossible for them to try EVEN A LITTLE to fix the situation: they could call me, redeliver or, at the very least, drop off the parcel that day at the nearest location once they found out they messed up. Instead I have to go the next day because they're too lazy to drop it off nearby until 11am. I can't believe how many times I've been in similar situations with Purolator. It must be the cheapest delivery company, because it's a horrible value for the end user. I called to leave a complaint, and it took me 40 minutes on hold just to tell a human being how poor their service was. The customer support agent was nice.

    The UPS Store - couriers - Updated October 2026

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