Unreliable to go to and don't follow business hours posted. Do not reliably go there unless you have time to go to another UPS. Went there on a Saturday, their hours were marked and they were closed. I went back the following day, Sunday, and they don't have internet to be able to take a return. Why not update their times or issues online on Maps to avoid wasting people's times ? This is a poorly run UPS and I only have issues going there, will no longer return. I'll drive another 5 minutes and go to another location. Save your time and go elsewhere. read more

The WORST UPS store in Tampa bay. I came to print paper work that should have been less than 5 mins. She walked to the back to what I thought was to print my paper work out... NO. She went back to talk on the phone. She's rude and addresses people with so much attitude. read more

Very bad service with customers an elderly lady who claims to be the manager addresses customers with very rudeness and despotism personally I will not go to that place again read more

Update: she got loud as I left I told her I also had a diff ups store fwd the email and she gets loud saying she is no e and Im 'mean'? Strange... then yells have a nice day sarcastically. I muttered get lost and she screamed YOU TOO! Ewe horrible exp. Sending charges to the owner. Drove 25 mins to this store as it was open on a Saturday afternoon. Girl made me wait 25 minutes for a label to print. She kept saying it never went through but I sent it 5 times and it always stated delivered. Then she had the nerve to get loud with me in front of customers whining about how she was over whelmed and helping everyone at the same time (there was 3 people one waiting for fax) seriously if you cant even handle a couple of easy transactions you should try a simpler job like Macdonalds. Never got to mail box as she kept claiming the email never came which was a lie I even had someone else email it from a diff location!! Just as well they also CHARGE $3 for an "EMAIL FEE" wth? Go elsewhere they are seriously. read more

The UPS Store - What they charge and the email that never works apparently. - Printing Services Near Me - Tampa, Florida

Waste of your money. Called ahead, the voice-recorded loop said pick-up time was 2:30pm on Saturdays. I finished my transaction at 2:28pm, and without warning me this would be the case dude just casually prints the receipt reading "Monday morning pickup." Like, warn somebody so they can find other options and still get their package there on time. Thanks for nothing. Waste of money. I guess the phone voice recorder is unreliable and you should be checking their website instead. Duh. How could I have made that mistake? I should've preemptively KNOWN that the voice recorded phone response did not provide enough detail. Silly me. My bad. I'll just take my business to a store that doesn't require such in depth research in order to get your desired product/service. read more

Great service and very friendly. Very busy store with many different kinds of things that need to be done, but they have alot of patience. 4 stars! read more

Absolutely do not recommend this business based on my experience . I received terrible customer service from the store manager. I was made to feel rushed & uncomfortable. The store manager was extremely condescending and addressed me as though he was bothered by basic questions. Two questions about a box I was considering purchasing. Its a shame me asking two questions seemed like two too many , Somehow he was bothered . The store manager Responded with a smug attitude towards me . Why though ?? The store had zero lines and two people working. I can not accept this level of customer service as a consumer who spent 24.03$ for shipping ground 5.25$ for a shipping box Total equaling 29.68 I've personally been a customer service provider for 36 years . I can say not once have I treated a guest this way and I will never tolerate this any where I shop . No thanks! I'm better off going somewhere I'm appreciated. Positively shipping or making copies else where in the future . Only after I spoke up did he seem to care to treat me with respect and kindness. Please store owner or franchisee reach out to me, I left my phone number on my insistence even though I was told to email . We'll see if the owner takes time to call me or cares about the customers? read more

The UPS Store - Terrible rude service - Printing Services Near Me - Tampa, Florida

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This store and all who works for this company are pieces of shit that do not care about client service. They fucked me out of 130 and the error of the zip code was on the part of the associate and nobody called me even tho I signed up for alerts. I will chant all beware of this shady business and this store poor client experience read more

I came in here to send one fax and print out one color page from a file that I had in my email. It cost me $6.01. When I looked at the receipt I saw that I had been charged a $2 "document retrieval fee". Are you kidding me? You charged me $2 to send a file to your email? That color print job would have cost me less than $0.50 at FedEx Office. As anyone knows who frequents both FedEx Office advertises their free file email print system. I've had FedEx Office employees print me out full color high gloss resumes at no charge just to make me smile. I hope that $2 was worth it because I'll never go back to another UPS store location in my life. I don't like companies that rely on stupid little hidden fees to stay relevant. Save money and experience better customer service. Go to FedEx office over this place. read more

Love the new Henderson Ave store! Bright, clean and very efficient staff! An electric sliding door at the entrance was great! Anyone carrying packages do not have to worry about opening it. Excellent! Greater promptly with a smiling member( she was from the store on Dale Mandy) helped me with the computer printout system and in and out in 10 minute including an out going fax . Will tell everyone. B. Elliott read more

Franchise - Not Full Service. So this place provides basic services. However, you should know that they are a franchise UPS Store. As such, they were not able/willing to assist with shipments made from other UPS Stores. Personally, I found the staff rather unprofessional with both poor manners and poor attitudes. read more

I arrived 3 min after closing on Mon Dec 5th with a box that was pre-labeled and was told to come back tomorrow. It was my fault that I thought the office was open till 7PM, vs 6:30. I had to drive 30 min to another open location and it took less that 1 min to drop off the box with the rep. This is one of those experiences where you could have helped your customer which would have resulted in a uber positive experience, however, this unfortunate experience will stick with me a long time. Needless to say, I will not be going back. Very poor decision by the associate and represents the lack of customer value the manager instills on their associates. read more

Sweet baby Jesus they charge a lot. I'm not kidding when I say they must have the highest notary fee I've ever encountered. Normally I get documents notarized at Bank of America where I have a checking account; it's FREE. Most banks are the same. However, BofA tends to have a five minute line to sit down and get something notarized. I figured I'd save a few minutes of my time by going to the UPS Store where I frequently ship things as I'd seen the notary sign. After the hefty 60 seconds of work the person spent signing and stamping my one page document, I get the $10 bill. Yes, ten dollars for 60 seconds work; simply insane. I guess I should strive to reach the point where a few minutes of my time is worth more than $10 but I'm not there yet. Packing fees are excessive as well. I had two pieces of equipment packed in separate boxes. They were about 50 pounds each so required thick boxes, and double bubble wrap. The materials would cost about $8 from Uline if you were buying in typical consumer quantities. I don't know how much labor was involved, but I came back in 30 minutes and everything was done. The price you ask? $70. Not for shipping, just $70 to package two items in boxes not more than 24x24x12. If there's one piece of advice I can offer, it's ask how much something is in advance when you visit this store, because you may be in for a rude awakening. read more

UPS is always good pretty much, but this store only ever has one person working. On one of the busiest days, Saturday, there's only one person to deal with packages and a line way way out the door. Schedule more people like every other UPS in Florida please. read more

This is my favorite location because despite how busy everyone is greeted and acknowledged. Store mgmt gets it right ! So, yes, I pass another store location because of the friendly relationships established here. read more

Worst customer service. Disrespectful employee tells you have no packages while your emails show the packages have been delivered. They give you mail that belongs to someone else.. Manager continues to keep unreliable and disrespectful employees working. They loose your mail. If you have complaints escalate them. Call UPS Corporate/Customer Relations Department and open a ticket for store 4230. Their # is 1-800-789-4623. They open at 7am PST. This store has a high turnaround of their staff and do not train their employees properly. read more

They can't even answer the phone. Gas isn't cheap nowadays and I do t want to waste it, especially when I am supposed to be able to speak with a human person over the phone! read more

This place functions like a well oiled engine! I was in and out in less than 5 minutes with 2 other customers in store. I came here to return my package back to Amazon and was amazed at the fast and friendly service I received. read more

Great service, not sure why this place has such bad reviews.. I was helped by the Store manager she was really nice! While waiting on line I noticed Other guy employee had people in and out!! They get the job done! Only thing is the street is so busy! Parking sucks read more

Everyone is friendly hard-working and always answers all your questions and figures out any problems or situations that occur.

Went to return an item of Amazons and get a couple of copies. They were fast ,super cool and helpful. I would recommend this place anytime.

Without John it's unfriendly Selective on who they're nice to.. John made it a place you feel welcomed. Without prejudiced.I choose to go further where they are more pleasant. read more

This is the second time I have used this UPS store. They are great. I walked in with a tablet I needed to return to QVC and the paper I had written the address on, I copied before I went to return the tablet. The copy had messed up and I was not sure of the address it was to be returned to and he was able to look it up for me. I walk in with a tablet in a case and a cord, he packaged it so it was sufficiently padded for proper shipping, added the insurance and prepared the mailing label all in 5 minutes. Staff is very friendly and helpful at this location, I will use them again. It wasn't on Yelp for me to check in? What's up with that?? Foursquare had it on their app. Even my GPS wanted to take me to way out of my way and then I remembered this store, It's close, convenient and friendly. The owner need to get on the ball and claim their business, as they are loosing business! What's a girl to do? Sometimes you have to return or send packages and who wants to go across town to take care of a simple errand. read more

Fast service, i was in and out in 10 minutes or less! I'll for sure be back, the location is perfect, right in the center of Carrollwood