The staff is rude and makes you feel like they are doing you a favor to "help" you with your package. "I'll do it this time, but not again..." is not something you say to customers and expect to get a lot of repeat business. There are two other UPS stores a few minutes away. Use the other stores. read more

Don't pay attention to the bad reviews. Romeo took great care of me getting my title mailed back to my insurance company. I found it to have great service and they took care of people very quickly. I usually go to goin postal this was a package with the prepaid label using UPS. I figured I should take it to a real UPS. read more

WORST, WORST, WORST CUSTOMER SERVICE!!!!! Avoid at all costs! One guy that works there says Sarcastically and RUDE I'm not excepting that, you need to pack your item this way and then come back only to be told it's wrong again RUDELY!!! read more

Great quick service on an Amazon return- helps to know what is best time to come in as sometimes there is a line out the door.

Amazon returns are a breeze with these guys. Because of that I do all of my shipping with them. They are fast, efficient and pleasan.

Employee (guy with geek style glasses) was completely rude when I asked about boxes to purchase. The other guy was I believe the slowest Moving person and completely unhelpful. I asked to purchase a box and was purchasing tape and was told (after rummaging through my wrapped items) that my "best option" was to purchase their box& pack service. Basically held my items hostage until I agreed to the additional $18 charge. Go any other UPS store and you'll have better service than these two terrible employees read more

Fast service and good customer service! They are always polite and helpful. Great location as well.

Awful service and very unhappy employees. This place is ripping off Amazon return customers. They are making people buy packing to return Amazon items which is total BS. Go to The UPS Store and Mariner and Cortez instead. Much friendlier people and very helpful. Have a beautiful day! read more

Tim, a younger clerk, was very helpful.Her went out of his way to help me send a label to the store for return. The older man was not helpful at all. It seemed like it was too much trouble for him. My advise is to go to Tim if you need help. read more

I have been to this UPS store many times to do Amazon returns and the occasional shipment. Today, pretty much the same as every other time, and the service was OK, but the line is ridiculous. There were three employees behind the counter, and six or seven customers waiting to be assisted. Having said that, there really was just one worker helping everyone. One of the workers seemed to be assisting a customer with some documents, and he was there for quite some time. The other worker was just talking about her daughter's college experience to a customer; much of which revolved around how her daughter eats in the cafeteria and the amazing deal she gets. I share this with a bit of sarcasm because we got to hear The many details as this worker shared her experience with a customer;l. Worse, the customer had actually finished her transaction and they were just talking on the side. I'm certainly not opposed to building a relationship with customers, but I would think that tending to the needs of the customers who require services would be the first priority. If possible, I will avoid coming to this location again unless I absolutely have to, as in this case because I needed to to complete an Amazon return. read more

I have used this UPS store which is actually out of my way but I found it to be the best UPS store around this area. I have ordered business cards, seminar packet, name tags, Key chains and license plate holders. I have dealt with Caroline and she always ensures she gets the job right the first time and she's always on time with the estimate that she gives me. Now, I will say it's like everywhere else you go you have to stand and wait in line for your turn. Sometimes you're lucky and no one's there and other times there's five people in front of you but that's just business that happens at every store everywhere. read more

Store staff is incompetent and they also never told me they charge 2.00 per package dropped off to get picked up by the usps until after I had already got all my prepaid shipping labels printed and told him that is what I will be doing from the start. I also asked another worker to grab something for me while the other person was printing ( she wasn't doing anything) and said oh no you can wait and have him do it. They also charge 1.00 a page of paper there that is printed and I got charged additional for paper he printed double of. They will rip you off here and would not recommend supporting this franchise owner unless you want to be ripped off and know others are too. read more

If I could give this store zero I would. I went for two things. One was done ASAP but hopefully my package will return to frontier since the guy just left it open and threw it in a pile of about 10 other open return boxes. Store was a total mess for this area. I needed 400 copies made but had my document on a flash drive. The person that knew how to do this was helping someone else. I waited for 25 mins. He advised front computer broken, went to the back didn't even asked what the doc was called I started to follow to tell Him the doc name and he nastily said you stay here. 2 mins later he came back and said your flash drive has a problem I'm not doing this. Last time I will ever use this store. As to the older gentleman with the white hair that was rude , if you do not feel well clearly it shows today, you should stay home or retire. Your bad attitude is not appreciated. read more

I use this store simply because I don't want to drive all the way to Commercial. The employees are totally rude and act like they are being "put out" by having to wait on people. Thankfully I don't have to send that many packages that often. I would definitely use another store if I did. And why do they open at 9? The other ups stores in the area open at 8! read more

Went to this store today to get some documents notarized. Apparently I had printed them off wrong, so the employee helped me by printing them off right, got everything signed and noterized, put into an envelope, and mailed off. The customer service was amazing. My issue took a bit of time, but the other employees helped guest quickly and efficiently. They were all very good about explaining things, and all made the experience great! read more

RUDE & Slow .. Got Notary done, NO STAMP (She says it's Broken) There is NO active TRACKING anymore with UPS. I have stopped using UPS at all now (ONLY FEDEX) and I am telling my Vendors if they ship product TO ME via UPS, I will find another Vendor. My customers DO NOT want a service that does NOT TELL THEM where their package is. Glad I don't own any stock in UPS anymore What the HELL HAPPENED to them ?" read more

This store discriminates against women. Refuse to pack and ship this item even though it clearly states that they are to packet. Tried to charge me for an envelope to send it in. This is the second time I have been verbally abused at the store. One time the old man ripped out the cash register just show me the joy that he had no change, because I was paying with $100 bill. Avoid this location at all cost. read more

Horrible customer service! They wanted to charge me $95.00 to send 6 pictures! Then the guy acted like he wasn't happy that i didn't like the price! I went to the shipping depot and paid $16. Never will I use them again! read more

Real quick and easy. My printer was down and I had to get some pages printed for work. The last place I got pages printed from a thumb drive THE EMPLOYEE DID IT FOR ME AT .10 CENTS PER PAGE! At the UPS Store IT COST ME .29 CENTS PER PAGE AND I HAD TO DO THE WORK MY SELF- and they even CHARGED ME A COMPUTER USAGE FEE!!! What a FLEECING operation! Something that SHOULD HAVE COST ABOUT $7.00 (.10 per page for B&W basic prints) cost me $23.98 at The UPS Store! And to top it all off, the young female employee was rude and a little snotty, prefacing every statement with "Go ahead and ..." I will NEVER go back here again! read more

Worst customer service . Long blonde hair employee was super rude while helping customers including myself and mother. It's not what you say but how you say it. I will never come back to this UPS & as much as I do business with them . So many other ups stores around read more

Very helpful! In one trip we used their notary service, printing, copying, and just found a couple things to buy. LOL Good, fast service. Helpful. Easy to work with. Just what we needed when we needed it. read more

Will never do business with this place so rude they don't want to greet you never say hi..Charges more

They REALLY work hard to ensure your experience is a miserable as possible. Made a rude comment about another customer while I was standing there. The store was a mess....but the employees were downright AWFUL. Never again. I will literally drive past this store on my way to the other UPS store in Spring Hill. read more

THE WORST place to print. they should LITERALLY take down any sign that reads "Printing Services". I needed to print PDFs from an email on 11x17. The woman behind the counter swore they weren't PDFs because she didn't know how to open them and when I finally got a couple to download, she printed them at every size I DIDN'T need and insisted that she needed to select the printer and use the copier. She vehemently denied me the ability to use the copier stating that she had to use it. As if I'm completely ignorant on enlarging documents or using a copier at all. She used a tape measure to try and get the right areas blown up, completely failing. I had no choice but to accept half legible documents and move on. When I would say "yes that one is fine let's go to the next" she would say "no I need to make sure I got the whole area". I'm pretty certain these are MY documents and if I say move on, then MOVE ON. I will NEVER got to UPS to print again. read more

i simple wanted to print 1 return label for Amazon, chased me down in the parking lot to collect $3 because it was there charge for using a USB memory stick and I should i seen the sign the rude women pointed out! Go to Stamples or Office Max both great serivices. read more

I would have given a zero star, but that option wasn't available. Worst attitude by female employee. There were 2 employee's in the store. A guy and gal. Three customers were waiting patiently not saying anything. The guy was working as quickly as possible and asked the girl with long hair to help with the customers waiting. She replied quite loudly.... " Well they will just have to wait, I'm busy." I felt a simple .. "I'll be with them as soon as I can." Would have done just as well. Someone needs to give her an altitude adjustment. I'll be NOT going back. They're are not the only UPS store around. read more

Ok lets started with I would Not use this UPS store again! I mailed a package from this store, I ask the clerk if he can help me with the packing. I packed the box he charged me 66.81 to ship. He gave me the tracking numbers and receipt then I left the store. When the package finally got to Philadelphia UPS store that a friend of mine owns we found the box size was changed along with tracking numbers(the charge was for 13 pounds box actually weighted was 7). Turns out that I was grossly over charged 38.00 dollars. I wound not have even know that If I didn't have someone in the Philadelphia. Ok that's not it. When I returned to the store in Springhill I waited almost 20 more minutes to talk someone in charger (tall blonde with big attitude) Ms. Caroline had a customer but she also had other workers that wasn't doing anything at the time. I felted like I didn't wait that long to resolve this complaint. She did apologize about the package and said that this wasn't done attentionally but you never know. Stay alert people. read more

Never again! Went in for some lamination service and had to wait for 1/2 hour while they chatted and fiddled with straightening stacks of papers on the counter. When I finally asked for my papers back they got rude and began actually YELLING at me. I had to ask 3 times for my paperwork back, with them (3 of them) yelling at me. Took me less time to drive to the local office depot, have my things laminated, pay, AND drive back home again then they had me waiting. And office depot actually had other customers to help at the same time. I have never been treated so badly in ANY store I have been to. They have lost all of my companies business, and I will do my best to make sure no one I know uses ups anymore. read more

I was just in the store the old fat grey manager cussed at me and then threatened to call the police on ME!!!! I will never use ups again I was getting a phone from tmobile I'm calling them and asking they never use ups again. unbelievable!! read more

I will start out by saying that I created a yelp profile just to write a review on how terrible this store is. I have never been to a UPS store where they have tried to nickel and dime you so bad. I went in with my package and my packing slip and was told it would be an additional $2.13 to seal the box. Then when I asked how much it would be for an entire roll of tape they said $2.12. I have never been charged at a UPS store for them to put one piece of tape (about 6 inches long) over the opening on a box. The worst part is they didn't even mention the fact that the tape was less money then it would be for them to pack it until I asked. Then when I decided I would buy the entire roll of tape instead of having them pack it for me they gave me the nastiest attitude about it. To top off my entire experience I only had my debit card on me and I couldn't even pay for the tape with my card because there was a five dollar minimum to use a card. I had to walk in the pouring rain to Publix to use the ATM to walk all the way back to pay them the $2.12. Moral of the story is go to any other place in this store to mail your package, use a pigeon, use a pony, use anything else then the store. read more