In four states, over 35 years, THIS UPS store owner has created the best, very best store attention and service I have experienced. Laura Poston is in the store EVERYDAY right in the front, elbow-to-elbow with her staff all day helping customers. Rare to find these days!!!! She has owned this location for 7 years and owned earlier UPSstores in Ohio for 10 years. I was medical legal financial power of attorney the last 3 years for a solo impoverished senior woman in Minnesota requiring extensive work with federal and state regulations and forms. ( she just passed away October peacefully just 3 weeks in her new assisted living home.). My laptop became too old so I had to do all this work on my iPhone ( before they added Word Capability!). Laura SAVED me with my non sophisticated computer skills on a phone, over and over again! This was very time consuming. NO one in a UPS store nor the Post Office would take time like this with such complex computer maneuvering. Her entire staff ARE SUPER FAST, extremely knowledgeable and efficient and her line ( if there) MOVES FAST! Also zero errors. The post office this past year GREATLY increased shipping costs for medium to large boxes and I have found UPS ( esp UPS ground) to be more cost effective. PS, I use the side entrance by their neighbor Batteries Plus in and out of their good parking lot instead of Bee Ridge. read more

The UPS Store - Owner Laura Poston - Shipping Centers Near Me - Sarasota, Florida

I have used this location at least a dozen times with mixed outcomes. I have had it. This is the 3rd time I have come here where my package wouldn't be accepted followed by zero efforts to try to assist. UPS used to have great customer service. I will happily take my business to USPS and FedEx moving forward. P. S. The younger group that works here is very pleasant to deal with. Just watch out for the attitudes that come from the more seasoned ones. read more

I'm not sure what Donna's problem was this evening, but I did not appreciate being rushed out of the store at 6:11pm because and I quote " we are closing soon". Not only was I rudely rushed thru my returns I was also refused service on by Donna to use the kiosk, even after explaining my extreme social anxiety. As I was leaving at 6:14pm Donna had locked up shop even though customers were trying to get in. I can't help but think some little kid won't get their birthday gift on time because of Donna's actions. Do better ups. read more

This is the beat ups store in Sarasota!!! Don't believe the reviews below they are from years ago with the old owner. Ever since the new owner Laura has been here service has been fantastic! Her manager Theresa goes above and beyond to help every customer. I will drive 30 mins just to see them. read more

The last few times I have been in this UPS store returning packages I've had a problem with Teresa. She is rude, rolls her eyes and continues to give me an attitude especially if I'm returning more than one package. It made me so uncomfortable the last time I was there when I had to bring a package back I said I'll I wait for the other employee to scan my package for return and she decided to come over to me and start an argument. This woman argued with me all the way till I got out the door, it was unbelievably unprofessional. I then called to ask who the manager was and Teresa answered the phone. She stated there is no one above her for me to speak to. So I said oh so you own the store then? She replied no there is an owner and I had to ask multiple times for her name as reluctantly gave it to me. I've called multiple times and left messages but have never received a call back. I have a feeling she's not giving the owner the message. We were going to open a business account here, but not now not after the way that I have been continuously treated poorly for no reason. read more

I had problems at every single UPS store I ever went across the country. Never had a problem in this one and I used them multiple times.

My UPS Store is the BEST! The Manager, Theresa Grant and the Staff are AMAZING! Always helpful..always courteous..always quick and efficient! They are my lifeline to the outside world..being elderly I cant walk and shop much anymore so online shopping keeps me independent. As with many things that are NOT what they should be RETURNS are inevitable! I feel most fortunate to have the 4411 Bee Ridge Rd store as my go to! Thank you ALL! read more

They provide quick service with a friendly staff. This is my go to store for all my shipping needs.

Service was great! Very Friendly! They treated you like family and your package with care. Also, were able to answer all my questions.

Really hate their hours with Covid so even tho I live right next door I usually drive to Clark. Service is fine and usually friendly or at least not rude. Overall, if you live between the two, use Clark Rd instead. read more

They don't know how to pick up the phone or even be nice to their customers when they do answer it. All they want to do is get you off the phone rather than help you. read more

Paid $70 for 2nd day air and over a week later my package is not delivered. Chad won't take responsibility as "he's not UPS", UPS won't refund the money because Chad created a label too late in the day - they didn't get our package until the day it was set to arrive. Chad lied and said they had it and weather delayed. No one takes responsibility. Ship at your own risk. read more

I visit this location several times a week. No matter who is at the counter, everyone is super polite and helpful! I have never had a bad experience here. read more

I brought in a birthday gift to ship. I assumed and it was my intention, since I went to a UPS store, I was shipping the gift UPS. I purchased their packaging to ship the gift. At no time during my transaction, did the cashier, Kay, alert me that my package would be shipped USPS. She provided a UPS store receipt with the tracking number. When the 'gift' arrived, the packaging was torn apart, and the contents were missing. I went back into the store, to show them the pictures I received of the torn apart packaging, and missing contents. They said they would not guarantee anything, and I should go check with the post office. ? Terrible service. If you are going to ship people's packages USPS, tell them what you intend to do. read more

I was just in there on Oct. 20 and staff and majority of the customers were not wearing a mask. I asked why and was told it was a personal choice. This is while COVID is on the rise in Sarasota. I called to ask why and was hung up on by the manager. That's okay. Last time I ever go in there. Super spreaders. They deal with a lot of customer traffic and good place to spread the virus. It's their choice. read more

Very good location, Great prompt service. Great polite workers always happy & helpful. Love this place!

Very helpful and courteous service. Got in and out of there very quickly and was given some good advice. Great location With great service! read more

The UPS Store - Shipping Centers Near Me - Sarasota, Florida

came here from bradenton during the holidays and it was super busy. I needed documents to get signed and THE only UPS that is willing to provide witness. Laura the owner assisted me and she was super nice and helpful. happy to bring business here even if I have to travel a distance. Thanks Laura! read more

I am so happy with the service I received to send packages! Carl, Chad, and Ally were very attentive and a pleasure to speak to! Never have to wait more then 5 minutes. read more

I had to return a computer to Amazon I did not have the printed return slips Chad the manager was extremely accommodating and polite. I highly recommend the store I will be coming back. read more

I was stressed about sending something on a Saturday and long story short they waited for me to send my package.

I had a great experience at this UPS store. I returned my Comcast cable box and they took care of everything with speed and accuracy. The employees were very nice and greeted every customer and said, "Hi, we'll be right with you." read more

The UPS Store - Shipping Centers Near Me - Sarasota, Florida

Made an online appointment for notary service. Arrived at scheduled time told the notary had gone on an errand and would be back. Then another employee said "this is not for a will, is it? We don't do that" I explained I had entered that it was for a will when making the appointment. Very rudely told " the website is not our problem". Very negative experience. read more

What an embarrassment for UPS. I literally stood in line and called the store to watch how the employees reacted. Not only did they all ignore the phone ringing but they complained how the phone would always ring. Definitely needs new management. read more

I wasn't expecting anybody to be super-super kind and welcoming but Carol was just extremely rude. I was blown away by lack of professionalism. I would drive to multiple, farther UPS store locations before I'd come back into this store after how I was treated when I wanted to ship out an item. read more

We have used this UPS store to box and ship several very fragile items, and we have been extremely pleased with the excellent results. We have found the staff to be friendly and accommodating of special requests (shout-out to Kay). Okay, Larry is not charm personified, but the man is a packing GENIUS, and we rely on his expertise. We have also had good results with the UPS Store on Tamiami near downtown, but we happily come back to this store for our shipping needs. read more

This is the friendliest, cleanest, and most helpful UPS store I've ever been to! I ship things regularly and always end looking for a UPS location further away, this gem is tucked in on Bee Ridge and Macintosh and due to county advertising restrictions cannot use signs on the street so they are easy to miss. Great people and super patient with the many returns and label issues of modern technology! read more

Lost 3 packages. One song and dance after another from employees with no recourse. Blatantly lied about their responsibility. Rude and condescending customer service people. Skip it and go to any other branch in Sarasota. Period. read more

I want to start off by saying I Never like to leave a bad comment about a local business. I prefer just not to go back. We are in tough times right now and last night was the night before quarantine. I needed to get my parents birthday/anniversary gift out before shutdown. I knew the store was closing at 6:00pm and I rushed to get there on time. The open sign was on, gates were open and there were customers in the store. I walked in and they said sorry we are closed. I asked if I could get my package out quickly and the gentleman behind the counter said no no and continued working with his customer. I asked nicely once more and got the same response. The two customers in the store were noticeably embarrassed. I thanked him and left. I help everyone I can. Especially in a crisis. I was asking for maybe 2 minutes of his time. When I owned my shop I stayed late numerous times. If people take the time to go to their store they should do what they could to help. If you're closed you should at the very least turn your open sign off. BTW...after all that when I got back to my car it was 6:01pm. read more