amazing customer service no matter when I place my order it is usually done within the hour !…read morestaff is super friendly and nice ! Highly recommended

It's on a busy street with a small sign but it's right behind Bops Icecream. I hope that's helpful…read morefor you. I was in and out in 5-7 minutes. Staff was helpful and easy going. Location is clean. Close parking.

Charged me $4.50 (paid cash) for a box that I wound up not needing or using. Tried to return it for…read morea refund and was told to call Fedex customer service. I did and customer service said I should not have been charged for a box in the first place. So now I have a FedEx box that in the future I will take to UPS or USPS and not FedEx when I need to ship something else.

Had to overnight 9 documents to San Diego for a purchase and it was in the final hour of getting…read moreeverything together and notarized and I literally walked in here 2 minutes before closing. I wasn't given any bad looks or attitudes & I was actually already prepared for receiving them since I was so late. They helped me get my packet together and scanned in right as the truck showed up. After reading other reviews I was hesitant and almost went to UPS but I was happy with the service I received. The next morning I had a all from a coworker in San Diego and they had received what I sent @ 9:45 am. I guess that $49 for overnight was worth it huh lol

I have been using this location for several years now and the UPS Store in Madison, MS is my go-to…read morefor all of my shipping and printing needs. The employees are always friendly, helpful and professional and provide outstanding customer service. The store is always clean and organized and well stocked with shipping and printing essentials. I hope that the owner and staff remain the same for a very long time.

the store is consistently good, not great. there's a rotation of representatives at any given time…read more their knowledge and customer service is as varied as items brought in for shipping. i once had to have a document notarized. it took three visits to catch the notary in the store. when i did and was able to take advantage of the service, the clerk seemed a bit disappointed that i needed her assistance. the cost of notarization seemed reasonable. all in all, it's a handy location that i use regularly. and i'm just glad they have people that will show up and work.

Excellent Service, Qualify and Value! Customer Service Was…read moreOn PointService Requested

They are always so nice and helpful! They have good quality products! Any request I have is usually…read moremet!

Fast service if nobody is around since I went there for copies and they only have one copy machine…read more Located downtown close to many offices and businesses. A little pricey for copies. Limited parking close by.

stopped by today to make a return. store is clean and organized. Venaka assisted me with my return…read moreand could not have made things simpler or more convenient! She went above and beyond to make my experience the BEST! Shout out to those who take pride in a job well done!

Ms. Michelle that works at this location is so helpful and kind. Definitely will be returning here…read moreagain after my experience with her.

All of my deliveries have not been on time or not delivered until the next day despite the tracking…read morestating that's its "out for delivery". The nail in the coffin occurred today when I paid $40 for Priority Overnight medications to be delivered by 12 noon today. It's been out for delivery since 8:37 a.m.and it is now 12:16 p.m. with no delivery in sight. Track it again and it says "by end of day". This is ridiculous. On top of all this, Customer Service won't even transfer me to a live agent.

Horrible. Wouldn't answer phone. The fed ex people couldn't get ahold of them either. My package…read morestayed less than two hours from my house for 6 days

UPS claims they DON'T have the ability to print any shipping receipts after the day they claim they…read moreput your package for return on a ups box truck to go to the Jackson Ms main hub. I had to get a human, which is like pulling teeth from a 5 year old ya can't knock out, at lost claims department TO file the claim because UPS.com doesn't allow me ( the customer of Kemimoto..they created the shipping label ) to create the claim. Only the one who PAID..for the shipping label can do that ( which the first couple of foreigner reps via phone call DIDN'T tell me when they said I had to file the claim on ups.com online. TWICE these idiots closed my claim claiming they tried to contact me but they did NOT...(- and yes I 100% triple checked...ensured they've HAD my correct contact info this entire time..this entire month as well as before 2026 ) ENSURE..YOU PESTER THEM TO GET A RECEIPT..because bs like this CAN happen and you WILL be sol -_- UPS owes me $150.00 . I'm in the process of trying to find the shipping receipt I think they gave me. .DO NOT..let them talk you out of a shipping receipt claiming " that shipping label is the proof" NO...IT ISN'T...GET A SHIPPING RECEIPT FROM THEM!! I am so sick n fking tired of being screwed over one way or another As of right now 4:30 pm central time 2-2-26, manager or supervisor - Jake - from lost claims department has reopened my claim and is pushing to see if I can be refunded the value of this package I plan to provide either an update on this review..OR a new review as an update depending on the out coming

From the owner: The UPS Store #6197 in Brandon offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .