Terrible service with this UPS. Not worth coming back here. They wait is astronomical. I tried to bring a couple of amazon returns here in the past and had a pleasant experience. However, they clearly have had it working with amazon and have made it even more difficult to return things here. The workers are clearly overworked and they need more staff to keep this place going. Location is absolutely terrible and there is very very limited parking. IG: QueenOfAdventureNYC read more

I have visited this location several times for returns and notary services, and each experience has been consistently excellent. The staff is efficient, professional, and the store is always well-staffed and organized. A notary has always been available when needed, and the team keeps the line moving smoothly. Today, Jayden assisted us and demonstrated great professionalism--he was courteous, efficient, and a clear asset to the company. The entire staff remained attentive and customer-focused throughout our visit. This is an outstanding example of how a store should be managed. read more

Lines are long and slow. I went to return a package and it was open, as this dark skinned guy with a hat went to tape it his face was "I don't want to be here and deal with anybody". His attitude was rude and as he took the package we asked is that all? And he turned around rudely and said yup. As if we knew that was it for the return. read more

Awful service, Tuesday morning both female and male employees texting on personal phones . It's a third time this location doesn't have free UPS supplies , offering to buy boxes to ship. I ship packages to California on a regular basis and I was never quoted a price for $280 for one day delivery . I went across the street to Fedex and paid $160. read more

The UPS Store - FedEx price for next day delivery - Shipping Centers Near Me - Rego Park, New York

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Not sure why this location has so many low reviews. I've never had an issue at this location, other than long lines. Whenever there's a long line though, you can cut the line to drop off your package if your package already has a prepaid label. I definitely recommend printing out your own prepaid labels so you can cut the lines. I definitely prefer UPS over USPS !! read more

Amazing for Amazon returns - I dropped off my item unpackaged like the instructions say and got my receipt within a minute. Was literally in and out of the store in 2 minutes. read more

Slow and not fully knowledgeable about the process. I was asked to step aside to wait for another register because the employee did not know how to set up a shipping label. read more

Professional people working over there. Staff is knowledgeable and patient. Have been using this UPS store for over 10 years and will continue to use it. read more

The UPS Store - Outside view - Shipping Centers Near Me - Rego Park, New York

I called ahead of time to make sure that a notary was available. This notary on Monday said she couldn't notarized my document because she need PROOF that I was the power of attorney to sign the document. That is not her business. Her job was to verify my signature. I asked for a manager and was told that she "was the boss." So much for customer service. I tweeted out to UPS and the response was that each UPS store was independently owned and could make up their own rules. (See photo) However, NYS have their own rules for notarization, and it only indicates that you need picture ID as proof of identity and signature. read more

The UPS Store - Each UPS can make up their own rules. - Shipping Centers Near Me - Rego Park, New York

Kyle (The Manager) was rude. I was sending back Amazon purchases and he spoke to me like I was an idiot. I was sending back Five purchases but when he gave me the receipt there was only four tracking numbers. When I questioned this he spoke to me rudely and I was so my question was stupid. I suggest using a different UPS store read more

The interview to work in this store must be: Manager: are you rude? Interviewee: ugh yea Manager: you're hired!!! I've been going to this store for years and have only witnessed one nice polite worker who is a younger man. The older man that works there is consistently rude. Not everyone works at UPS and knows what you can mail things in. He never speaks to customers nicely. But my favorite thing happened yesterday. I went in with a package that wasn't taped. For the first time. There was a woman who I have never seen before who helped me. She turned to me and goes "you didn't tape this" I said "no I usually put the label over it as tape" because that's what I always do. So she tells me it's $1 for them to use a strip of tape. I said I didn't have my wallet because I didn't. Before I could even ask if they took Apple Pay or if I could run to my car she rudely goes "this is the last time I'll do this for you I did this for you before" color me confused, I have a photographic memory and I have never seen this woman before. She tells me she remembers me because of the bags I used to send my packages back in. The bags I purchased the day before. I'm very confused how this woman I've never seen before helped me with something I just got. Never a dull time in that store read more

Without a doubt the worst delivery store of any kind anywhere. Two times they lost my ups package, the recipient never received. There are two types of people that work there, the mean old guy, or the mean Snotty nose brat. Like others have said this is the only ups store near me so I just wait to get to another town to ship anything. Wonder if ups corporate knows or cares about this place. read more

Location is terrible. Barely have any workers. And then refusing to take a package , that I ship at plenty of other UPS stores. I would not recommend this UPS store. Employee stated she would contact her manager regarding my package, however she proceeds to TEXT, her manager instead of calling him. Leaving me to wait for long periods of time. I would've proceeded to another UPS, however the next UPS store is approximately 20 mins away. And in city traffic , that's just not going to work read more

Do these workers get paid $5an hour? Cristian received me with a sarcastic attitude. Sucking his teeth and pointing to the print out, asking me if I read the instructions. "Alright then stand over there and cancel the return." I dont work for UPS. YOU do. Its YOUR job. And I wasn't the only one. He treated every other customer there the same way. The other workers were polite. I chose to wait for someone else to help me. read more

The manager Peter is has horrible customer service. Very rude man. He must not like his job. The poor girl tried to disguise his manner. I have been to the store several times the young men are very kind and helpful. My the bitter older man should take some lessons. read more

The UPS Store - Shipping Centers Near Me - Rego Park, New York

This place is terrible. They lost a package that i shipped and when i went in to ask for the manager (i went at least twice) i was told that he was not in or took the day off or was not available, etc. totally unreliable and not friendly. This store needs to learn to be more friendly and more reliable and help out their customers more. Avoid if at all possible read more

I used the computer that was unlocked for 10 seconds to print one page. It cost $1.17, which is absurd. After mentioning that this was a bit absurd for printing a single sheet. I was referred to a sign that stated usage; while I understand the sign was there and paid the person who I assumed is the owner, made a snarky comment and said to the cashier, "You know we should charge like other UPS stores and do $3 for computer usage." It was a single page, you seem to determine your own pricing. Charging $1.17 and making comments afterwards is not only egregiously expensive, but also horrendous customer service. read more

This place is horrible ... I got an item from amazon and the box was damaged and opened I came here to return it because ups delivered it... I didn't tape it or anything because amazon said to bring it like I got it ... the old guy in the front was so rude he told to bring in the back then yells why I put there when he told me to put it there ... then again he's yelling at me to tape it and didn't offer me tape to tape the box he then yelled again and said take it out of he's store mind you it's a big heavy box with a baby carriage in it ...And there was customers in the store... the kind lady said you can buy tape and tape it I said sure but he could've said this to me in a kind matter instead of yelling at me what kind customer service is this ... definitely go to another UPS store because people like this don't value their customers at all rude and unprofessional read more

The store manager in this store is the RUDEST MOTHER FUCKER I've ever met. NO CUSTOMER SERVICE AT ALL, he tosses the boxes and packages around like their garbage and blames the customer for not having the label ready or having the box tapped. Every other ups store I've ever been too has always been accommodating to either helping with printing the label for you or be able to provide tape. If I could give 0 stars I would. This place has the worst manager!! read more

I went in to get something notarized and mail it out. The lady behind the counter was very rude. She was rude to me and continually rude to many consumers on line. Finally, I had enough and walked out. I will take my business elsewhere and I advise anyone else to go elsewhere. read more

The older man, Ellis, is so extremely rude. He has such an attitude for no reason at all and will take it out on you! The other workers are much nicer, so if you need to go to this location make sure you avoid this nasty man at all costs! He didn't let me pay by card and then when I paid with the money I had on hand he didn't even give me back my change. Which I don't even care about the change, but it's the principal! At the very LEAST, you can at least be nice to the people that come in for the 2 minutes you speak with them! read more

The manager, a French gentleman , could not have been both more helpful and more patient. I've honestly never experienced Customer Service quite like this. Unfortunately, tomorrow is his last day he told me but just so nice at the Christmas season to be treated with such respect and helped in such a patient manner. I will pay his kindness forward for sure. Way to go UPS on hiring some people where such a beautiful a positive attitude. read more

January 2021 till today, I've had many packages lost in transit, items stolen but delivered in a empty box, receipt with missing tracking numbers etc. I wonder where the two nice older man/woman is from last year. The current staff is all friendly, but I am pretty sure it is Christian (started working there I believe end of last year December or January 2021). He is the one creating these issues for me (stealing, lost packages, missing tracking on receipts) Please be careful ladies and gentleman. read more

The old man in charge of this place is very obnoxious! The most unpleasant kind. This review is based on personal experience and other family members. Everyone else over there is nice. Just avoid the rude old man and you'll be OK. read more

I'm not sure why so many negative reviews. I always get friendly and efficient service at the rego park location. The forest hills location is also friendly and pleasant BUT they always seem to charge exorbitant pack and ship fees, like small items for a box and pack and ship will cost anywhere from 10 - $15 more, so I only come to Rego Park location now. read more

Excellent customer service. A very nice lady took care of me. Waiting on line for about 5 minutes. Once she was done with another customer, she took my package and I was out in less than 2 minutes. Thank you! read more

Two employees and two customers for over 20 minutes. 11 people waiting for everyone for the past 20 minutes, half of them outside in the freezing cold. I am seeing weight scales being open and printers being open. Customers joking around with employees. Looks like this place needs a manager and an extra employee read more

This is the worst UPS location to use. I would recommend everyone to stay away they are very rude and disrespectful. I brought two packages that had shipping labels already printed for Amazon returns. I just needed a piece of tape and a sleeve to put the labels in and the manager Peter was severely bruised. He said get out of here we don't providetape. And he also said you think I'm a nasty matter right? I said your attitude is what you're saying. Then he proceeded to tell me you're calling me nasty get out of here. They don't deserve our business UPS needs to shut down rude people running stores on behalf of their corporation. read more

I would pick up no stars for this place. Very poor customer service. No respect at all. They don't know what they are speaking about. The place also looks messy. The workers from months ago were very respectful, helpful, patient, and knowledgeable. read more

I'll simply say this. If I come in to a place of business - at the VERY LEAST, I want a greeting and a thank you. It's not hard. You don't have to say anything else but to take my package, scan it and give me a receipt without uttering a word... read more

For me this is my experience based on the 45 seconds that I was there for. I had a package, the label was on the box and the package was ready to send out. It was just to big for the drop off boxes. I went in and said hello, and there was a huge cloud of something in the air, it smelled like dryer sheets or chalk. Either way it was not a smell that I could inhale. Other than that, i showed the guy it was a package I set up already, I just need to have someone pick it up. He said okay, with his partially toothless smile and took my package. He seemed nice to me, but that air in that place could choke a horse. read more

Efficient workers. Came here a few times for returns. I always see the same older gentleman, who has a very stoic, sometimes grumpy expression. He does offer a nod of acknowledgment when you say thank you and such. I often see a woman there, and she is friendlier. Not super friendly or bubbly, but considering they deal with people who are confused, asked repetitive questions, have poor English skills, it's easy to see how they could get frustrated and lose their patience. Had to send a package, and since it's around the holidays there were quite a few people in there -- a line had formed. I appreciated that the woman was aware of the line, and actually asked if I was next (she wasn't sure who was there, me or the other women behind me). She helped me quickly, getting my info, and having a label printed. The whole thing took minutes, and I had my receipt and tracking number. The inside of the store was warm, well lit, organized, and clean. Saw plenty of boxes and envelopes on shelves, desktop computer stations (2-3), instructions on the walls for passports, a large copy machine, and a stand to write on. read more

Very rude guy nasty I just came today I ask for a tape he even put it away so I can't use it omg! so I can use just for my package cause I suppose to send ups but it ended up usps! Don't send your package in this office highly not recommended read more

Went into this store to inquire about shipping a tube packaging (poster) weighing 4oz and the clerk gave me a quote for $25 UPS ground. Then he suggested I purchase their supply, a tube box for $5 because the box will be approved for less shipping cost. Total with supply box and shipping came out to $10 and change. I headed over to another postal service center and successfully shipped package for $2.85 instead. Shippers, please be aware of what is a reasonable shipping cost for your packages. read more

Love the service but they need to expand these small spaced stores and hire more staff. I hate the long wait times

The closest ups store to me but the workers have the worst attitude. When I drop off packages they throw them. And I told him please don't throw it because If something gets damaged I will be responsible. He says "don't tell me how to do my job". Like come on. If you hate your job that much quit but don't be rude to your customers. read more

I drop off packages when I need to return things to Amazon. The parking is disgusting but that is not their fault. They understand the challenges as a result and take care of you immediately. read more

I use this UPS store for mainly dropoffs that I have already created the label on. They are fast,efficcient and professional. I did have them create the shipping label one day.It was a few bucks more but it was very fast and easy. No problems here at all.Just convenient. read more

They've stayed open through the pandemic but with reduced hours. Masks required. A sign says max of 4 customers at a time inside but there are sometimes more. Long line outside. Go somewhere else if you don't want to wait 15 minutes. Otherwise fairly normal. read more

during covid: mask 4-customers allowed in at a time, computers printers copiers n/a, no bicycles or e.scooters inside, manager just stands around unmasked hovering over the counter nastier than usual. be glad if you live near the Austin St ups store and can avoid this dump, better yet if you have a prelabel/paid return, simply hand it to any brown truck driver. read more