A genuine, down home service experience. The owner, Christy, is very friendly and alway…read moreaccommodating. The great atmosphere compliments the exceptional service provided. Highly recommended for locals and those who visit the area frequently.

I didn't even know places like this existed till I rented a condo for the winter in PCB. The owner…read morerecommended West Beach Mail since there was no way l for us to receive mail or packages at the condo. The owner is so friendly and helpful, and the cost is very reasonable. There was a lot of construction in the area so getting there was a bit of a challenge, but hopefully they will be done by the time I go back next year

The best UPS store experience I've ever had. I've been to UPS stores in multiple surrounding…read morecities, Crestview, Freeport, ETC. and never had I had such a seamless experience as I did this morning. I went in with over 60 pages of documents to print, expecting to spend some time in there especially when I saw there was only one employee working and multiple customers in line. I was very much impressed. The woman working was quick, efficient, and friendly. She got all my documents printed and had them paper-clipped and organized in the correct order. At other UPS stores like the Freeport location I normally get things out of order with pages missing and have to sort them out, not here. She knew what she was doing and did it well, I'm extremely appreciative of her attention to detail and will absolutely bring my business here whenever I'm in town.

Even though I live out of the area, I had an appointment in town today and also had brought a few…read moreitems that needed to be returned through UPS. The Customer Service here is top-notch. They were friendly and very efficient in completing my returns. Shaynon was so patient in helping me find the correct return labels through the emails on my iphone. After printing the labels, she quickly and thoroughly completed packaging each item.. and with a genuine smile. I was so pleased with the help I received at this UPS store and will be returning.

Fast, super friendly, excellent service! Everything that I've had done with them has come out…read moreexcellent and it's always a good experience. I literally love going to the store because of the friendly service and their sweet pup Sunday there to greet me. Whether it's Real estate flyers or a return label, they are on it and I'm never disappointed. Thank you guys.

Wow. What kind and generous staff and owners…read more I came in just as they closed. They gladly stayed late for us to mail our items. They also showed compassion and found us the most economical yet expedient shipping options. So blessed to find this store open late and helpful in our need for mailing goods way past USPS limited and silly office hours.

I had a very disappointing experience here. I went in to have 11 pages faxed and told the employee…read morethat the fax number was on the paperwork. After leaving, I contacted my doctor's office to confirm they had received the fax, only to find out it had been sent to the wrong fax number. I called the business to have the mistake corrected, but instead of receiving helpful customer service, I was met with an unprofessional attitude and reluctance to resolve the issue. As a paying customer, I expected the error to be corrected courteously. The condition of the business also left a lot to be desired. The store was cluttered, had a noticeable odor, and there were dog and cat beds and pet items scattered throughout the space, making it feel unclean and disorganized. From the moment I walked in, there was no friendly greeting or welcoming atmosphere. Unfortunately, I paid $12 for a service that was not completed correctly and was left feeling like my concerns were an inconvenience. Based on my experience, I cannot recommend this business and will be taking my business elsewhere in the future.

Just awful. Place is SUPER rickety. Drive 35 miles out because I needed to shop from authorized…read moreFedEx location and I didn't have a printer. When I arrived I was informed that they don't have the technology to read electronic labels (I'm writing this in 2021) and he charged me $2 to print a piece of paper with a label. I'm not even going to comment on the guy working there. A terrible time experience all around.

The store manager, JoAnn, is exceptionally rude and unhelpful. Avoid doing business with this UPS…read morestore at all costs. There is a reason why they have less than three stars on their reviews.

I needed a package mailed to me with medicine, Joanne was great! She explained there will be a one…read moretime receiving fee of 5 dollars and the item must be shipped via ups with my name and phone # to the store. What a relief, thanks UPS and Joanne.

I was charged $5.00 for a preused box about the size a cell phone would be shipped in. I was quoted…read morea price of $166.00 to ship maybe 2 oz of medicine in said box. His price was inexcusable as it was $57.00 cheaper through UPS.. (which was still outrageous) I used this business a few years back and was price gauged then also. I would never recommend this store as it appears the owner is out to take advantage of locals, with no regard for their loyalty for local businesses. shame on him.

I went in to ask about my package and found out it had been shipped to the wrong address and by the…read morewrong carrier. And I was charged an outrageous price. When I asked the guy about it, he got completely belligerent and told me to leave. I'll take my business somewhere else.

I worked with a non-profit and not only did management go beyond the greatest of expectations but…read morethe entire staff as whole executed customer service that not a day's seems to have become a lost art. Beyond that they worked with us one every print job and allowed to give them a list of every changing ideas that they were very open to and accommodating to us all that way unto the actual day of print. Even after print they helped along with our marketing material on all aspects. Can't say enough about this entire team that makes up the Marianna UPS

Great customer service and the staff are quick and efficient. I really do appreciate that because…read morethey are super busy but the line always goes fast!

ADDENDUM: To anyone leaving a Yelp, Google or FB complaint…read morereview, I'd recommend taking the additional step I've filing with the Better Business Bureau (BBB). They are the go-to resource for sizing up a business's performance and trustworthiness. They maintain records on a dozen factors, including the company's history of handling consumer complaints. During my interactions with the BBB and the owner my takeaway was that even through the owner likes to use the policies in defending himself and his business...........the flaw in doing so lies in the fact that not all his staff were consistently following them. The year 2021 was difficult for many employers being able to find employees willing to work and often were not properly trained as a result.

Everyone at this store is super friendly and eager to help. I had been using a business for my…read moreprinting needs and they changed some printing policies, so I found THE UPS STORE at 13800 PANAMA CITY BEACH PKWY 32407. Closer and more convenient! And Top Cat (TC) thanked me for my business! This store provides the customer service of days long ago! I love this store!