This UPS Store is a fairly busy location and I have been here before. Given UPS handles Amazon returns on top of their regular business, it can become quite hectic here at times. I arrived after an apparent late afternoon rush and Breanna was moving boxes and packages around to clear things up. She processed my outgoing package within five minutes and allowed me to make an adjustment on the insured value as well. Not only was I out of there within ten minutes, but my package arrived safely the next day as she said it would. Thanks Breanna and four stars! read more

Huge shoutout to Marlon at this location! On 9/29, I needed urgent help getting legal documents to California after another carrier returned them back to me for some reason. Marlon went above and beyond. He was kind, knowledgeable, and gave great guidance throughout the process. He made a stressful day so much easier. Outstanding service, and he is the reason I will be coming back here for all my priority packages! read more

Don't forget to print and tape your label. They charged $4.99 to open the label Amazon sent to me and $1.99 to print it. They told me I was lucky, they were going to charge me for the tape. Don't expect them to open on time. While the sign says 10:00 AM on Saturday. They opened at 10:14. I called Amazon and that is hard but they refunded the shipping. read more

The UPS Store - Hours - call first! - Shipping Centers Near Me - New York, New York

I would walk to a different one if possible. Employees look depressed as hell. Empty store but still tryna charge me $2 for some tape on a box UPS sent me is CRAZY. What are yall gaining by doing that? Try your best to use FEDEX if possible. read more

I have a mailbox here, and the staff here is wonderful. As soon as any package is delivered, I get an email. This store is ultra professional, everyone is engaged and interested and helpful, not like the government run place next door. The friendliness makes you feel this store could be in some small town in the Mid-West not five hundered feet from the Empire State Building. read more

I give them 1 star due to convenience and proximity to my job but their customer service skills need a bit of work. The individual working at the cashier looked like I was inconveniencing him upon my arrival and not to mention that he was on the phone during the entire transaction. I don't expect the red carpet experience but at least be professional. A nasty attitude showed by one of their employees should not be the way this company likes to represent themselves. Do better. You're essential but don't make it a poor experience for all of us. read more

I only patronized this location bc its close to the post office. I have nothing to base this review on other than the fact that this store is a complete rip off. I placed a print job via email which required zero effort on my end. Love that I didn't have to speak interact with a human to get a simple print job done. I go to pick up 2 pages and the total is 3 and change. I was like excuse me? They charge a 2.50 fee to simply open the email plus a whopping 49 cents per page for black and white. I have never heard of this. I don't care if its only 2.50. Its unnecessary money grubbing and I don't appreciate being nickle and dimed. The fedex on 28th and the other one on Madison allow you to email in your print job, do not charge a fee to open the email and the black and white prints are only 17 cents a page. Never ever ever again! read more

The UPS Store - $2.50 fee just to open an email/file!?Absolutely ridiculous.Never again.Fedex doesn't charge this and their per page fee is 17 cents not 49! - Shipping Centers Near Me - New York, New York

Place is located in a convenient location. Unfortunately, the cashier named Dominick is angry, mean, nasty, unhelpful and obviously hates his job. He always has a lousy attitude and does not know anything about customer service or common courtesy. He treats others like garbage, like we are inconveniencing him by giving the store business. Owner- fire this guy!! He is making your business suffer. Because of him, I am going to take my business elsewhere. I will never step foot in this place again. Great job Dominick! You just lost this store and the owner thousands of dollars a year in business!! read more

I've never been to a UPS,FedEx or USPS that didn't provide any tape. I needed one piece and she told me it was $5 for a roll. April 2020 - Having gone back months later, same girl, same attitude! I really wish the 3rd Avenue location didn't close down, such a friendly and helpful staff! I'll certainly be taking my business to another location. read more

I live in the building this UPS is located in. I really wanted to support this location. But I can't believe this location is still open. Does UPS corporate not care for quality control? My friend and I went tonight to mail a few things. I saw they had printed out a list of prices and boxes/envelopes with the dimensions. I looked through it twice but it was very difficult to make out which envelope was which because NOTHING was labeled. There was no way to tell which item cost what. I asked the lady in front (who was on her phone and took a while to even look up) what the envelope I wanted cost. She gave me an attitude and told me it was listed on the wall. This is fine, I just looked through the list again and literally measured all the envelopes myself to get the dimensions. But more confusion came up so my friend had to ask which envelope was called what on the list. She annoyingly told us, "uh... one is softer than the other" with an eye roll. This had nothing to do with our question... Then, they gave us more attitude and told us "It's not that hard guys!". We left immediately. Please, re-train your staff members. They are on their phones while clocked in. They are rude to customers (this doesn't seem to be an isolated incident. The fact this location is rated 2.5 stars says something). You are losing money because of incompetent staff. Do you not care about customer service? Even if you didn't, don't you want to make money? UPS does not stand for United Postal Service. It stands for Unbelievably Poor Service. read more

I really want to appreciate this ups store near me but... unfortunately it's not reliable. They do not keep to their hours of operation. I'm standing outside the store now with other customers waiting for them to open. Almost ten past their open hour. Of course emergencies can occur but this is not the first time this has happened. read more

There were 3 people in front of me in line and I literally was waited on and out the door in less than 5 minutes! Now that's what I call efficient! Special thank you to Natalie at the front desk who was super fast, friendly and professional! I will definitely utilize this location more for future business needs. read more

If you are close to Park & E34th St, that's the the location to visit. I had ordered 2 dresses online, one did not fit at all so took it to this UPS store to return, took like 3 minutes. I had my label printed out but the guy photocopied it to a smaller size to fit on bag without any charge. I also went there yesterday to send other dress back. Was busier this time. They shoot photos for passports too i guess. Waited about 10minutes. Same guy said it is not possible to return items with regular plastic bags and I have to buy a shipping bag. Did not have cash on me so I couldn't finalize the shipment. Paid a third visit today. The bag is $ 1.83 to fit a dress in. Mornings are the best to take care of your business. read more

The UPS Store - Shipping Centers Near Me - New York, New York

Very bad customer service. I was returning my Amazon order (curtain rods). The girl at the front desk had such an attitude I just couldn't even believe this is how UPS treats customers. One of my boxes had one small end open and she insisted that I had to seal it myself before they could take my boxes. I didn't have tape with me at the time. she insisted that I buy their tape at the store even tho I saw there was free tape sitting on her desk. I asked if I could borrow a small piece of tape. she rudely refused saying they are not allowed to loan customers tapes. (What??!!) It didn't even stop here. I said ok I live close by so I'll go home get some tape. She then told me: you only have 10 mins even tho the store doesn't close till 45mins later. She really represented UPS "best" of customer service! I can't even!! read more

This location is the closest UPS store from work and they always provide exceptional service and treats each customer with care - especially Crystal & Natalie. Strongly recommended read more

I took a US passport style photo here but the inner dimensions which i need to apply for green card did not match on the lottery system's photo tool. my chin remained out the line. When i went back to fix it they didn't help us much, they were like "we have same application with the system which one is same like DV Lottery system and we can't help about it! we asked for printed copy to customize it ourselves since they do not offer "custom" shoots. They were like if you want to fix it you need to pay $13 again when I already paid for an email copy the same amount ! " By the way they were not willing to help us after 3 minutes and started saying " have a good one ". My friend got photo shoot at the exact same place but see the difference on attached photos. he has his shoulders on the photo but I don't so it basically they shot mine closer to my face which means it doesn't fit on the frame. For passport, it may not be a problem but if you need the photo for immigration purposes, go somewhere else to make sure you got it correctly done. read more

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When did it become okay for employees to sit there on their phones blatantly out in the open while if ignoring customers who walk in? How can this even be allowed?? read more

my ups guy is the best and quick when picking up my packages to be shipped but today i must send a package to a client next day air and ups man is gone for the day. lucky for me i have a ups store nearby and i will pay about 25 percent extra on shipping but next day air box will get to its destination on time.the guys who work here are quick and i was out in a few minutes with my printed receipt. they also have shipping supplies including boxes and bubblewrap if need be. having a ups account at my office is necessary for my biz and having a ups store near my office is also necessary at times . read more

Marlon is a wonderful "face" of the UPS brand at the East 34th street retail location. He is helpful and kind, and interacts in a very professional manner. Having reminded me to seal return packages with tape vs. stapling to avoid injuries for fellow UPS'ers, the friendly manner in which he shared this direction stuck with me. Now when I'm taping a package, I think of Marlon, and want to make sure I'm doing the best for him (and the rest of the team) given how hard he works for all the customers. He is a top-notch manager! read more

I decided to go to this location because it's convenient and close to me but would I recommend? Partially. The girl with the red hair is very nice and professional. The guy that is there may not be the brightest but still professional. However the female there that's light skin with dark hair, seems to forget that she's at work. The entire time I was in the store, all you heard was her on her headphones, LAUGHING SUPER LOUD, talking about non work related things and cursing every so often. Not understanding if that is allowed, but I would keep it to a minimum if you are in a workplace. The training of staff should definitely be reevaluated. read more

This UPS store is easily my favorite one in NYC. I come here for 1) printing, 2) shipping, and 3) notary services. The guys that work here are fantastic and always put up with me trying to mail something out when I'm frazzled/need shipping help. They're funny, kind, and easily reachable. If you need to print, the computer is actually pretty fast (a rarity!!) and the printer quality is great. This is my go-to UPS store. read more

HORRIBLE customer service!!! I went to return a couple of packages and with every question I asked, the woman behind the counter replied, "well if you learned how to read, you'd know the answer." Who says that when they are working in customer service!? Absolutely appalled by the way this woman conducted herself and I will not be supporting this location, nor should you! Save yourself the headache and take your business elsewhere. read more

I refuse to give this place my business any more. Every time I go in the same girl is incredibly rude, assuming she even looks up from her phone to help you. Their pricing is outrageous as well, for both supplies and services. read more

Terrible service ever, all three of them. Don't go bother the girls, they prefer to chitchat among themselves or showing the photos from their phones. I suggest other locations or FedEx. read more

Went in to return amazon packages and the lady behind the counter wouldn't tape my box and told my I had to purchase the entire roll of tape. Then a customer of another race walks in and she gladly taped her box no questions asked. So I asked again why she wouldn't tape mine but just did the other lady's for free. Racist. Horrible. Don't go here. Looks like a third world takeout joint. Who knows where your valuable packages end up! read more

Literally I only go here because I live in the building but the staff members are so miserable working there, they want to make your life miserable too... not sure if they just get bad wages and working conditions... but it's like their default personality is just to be mean? They act like you're inconveniencing them with your business. Sooooo weird. Crystal was really efficient but she's gone now. She could be a little rough around the edges sometimes but she always did a great job. The other staff are just really slow not just in terms of pace if you know what I mean. One guy couldn't even get my phone number down correctly. read more

Rude customer service, just simply rude! Do you want to ruin your mood/day - stop by this store! Goodbye ups, hello usps on the same block!

I had a fingerprinting appointment here several weeks in advanced. I showed up and was told "sorry, our machine isn't working and been broken for a few days". They couldn't have emailed or called me to let me know so I wouldn't have to show up? When I brought up my concern and asked where else I could go, they simply said "I don't know". Again, when asked when this would be fixed they said "I don't know". read more

Staff is very unfriendly. They don't care about customer happiness. I asked if I could borrow their used office pen for a second to sign my document before scanning, they said no we won't but we can sell it. Cheapest move I've ever seen. read more

Terrible service. The woman who works here I've had multiple interactions with and had the pleasure of watching her interact with other people inline. I don't think i have ever encountered a less customer-focused person at any business ever. For example today (Saturday) I walked up to the store to see 2 customers waiting outside a locked door. As I approached, the woman opened the door. We walk in and she tells us its too late in the day to accept any more shipments because at 4:30 her "system won't let her print out any more shipping labels." Convenient that she had the door locked up until then. So I look at the time. Its 4:25. I (facetiously) say "is it 4:30 already?" and she responds "well on my system it is." She tells me I cannot even leave my package and must come back Monday. I ask if any others are still accepting shipments. She responds "I don't know we're franchised." OK. Not gonna win and she's not worth the fight. I pick up a slip to fill out for monday and she barks at me "I can't print any more shipping labels!" I say "I hear you. Im filling it out for Monday." I take my time, knowing its infuriating her still having someone in the store. Then walk out. This is probably the 4th time I've used this store and every experience is like this. Another time my wife and I stood at the counter for probably 2 minutes (which is a long time when you're standing there watching the 2 employees sit at their desk 7 feet away fully knowing you're there, ignoring you and playing on their phones) until they begrudgingly stood up and gave us the most annoyed service ever. Finally another time I was shipping something when she barked at me that "you can't pack a box in here...take it outside onto the sidewalk." She made me go outside of the store with my item, the box i just bought, the tape i just bought, and the packing peanuts I just bought and pack it on the manhattan sidewalk. I hate this woman. I hate her so much. Never again. Lodged a formal complaint with UPS, put a terrible review on google, a terrible one here. Not much else I can do I guess. read more

The renowned WWII General George S. Patton, once said "Do your damnedest in an ostentatious manner all the time." The lady who works at this place on Saturdays is the George S. Patton of terrible service. I don't expect these people to love their jobs or to fight with each other for the High Privilege and Distinct Honor of printing out my boring, 60-page spiral-bound document. But I also don't expect to feel like a concussed quarterback who just got sacked, wrenching himself up off the grass, fighting double vision and struggling to remember his own name, only to see the opposing linebacker running around the field, dancing the Charleston and doing John Cleese's goose-stepping Hitler impression to primal hoots of adulation from his own home crowd. Yet that's what it felt like to deal with this woman. The background: At 10:30 on a Saturday morning, I upload a document to UPS's online thingy, to pick up at the store later in the day. The website said the document wouldn't be ready until 5, which is also the time they close on Saturday. A devilish riddle, my friends. But whatever, I was not in a huge rush. Around an hour later, I got bored and decided to see if they had printed my document yet. I realized I still had 5-6 hours to go, but UPS stores are pretty dead on Saturdays, and maybe if they were as bored as I was, they would have just printed it. They have very fancy multi-function printers, and a 60-page document would take them about 2 minutes, plus 30 seconds to put the little spiral thing on. What the hell, it was worth a shot. I get in there, walk up to the counter like a human, and say "I ordered a document printed online, I know it's not supposed to be ready until 5, but I just want to see if you'd had a chance to do it." One guy, who you have probably seen before, exchanging high-fives with an audience after being told he is NOT the father, was sitting behind the counter on top of a box that probably contained an antique urn with somebody's grandmother's ashes. He just looked at me, blinked, and said "huh?" It was a pretty emphatic "huh?". Remember Conan O'Brien's impression of George W Bush? It was like that, only no parody could approach this level of genuine vapidness and confusion about why he is wearing a brown shirt in a room full of boxes and who these people are who have the audacity to keep asking him to do stuff. Then the door to the bullpen opened and out charged a raging, hulking, Assistant-Managing humanoid mutant, awakened from her slumber by an unlucky serf foolish enough to have wondered if maybe she had done something to justify her paycheck. "5 means 5! You can read? You can count to 5? Don't come back until 5!" Ah, but you see, if I come back "at 5," you will make eye contact with me, lock the door, and walk away just before I come within arm's reach of the handle. This is not my first rodeo. I am no one's clown. After tending to my soiled trousers and visiting a shrine to channel my warrior ancestors for strength and courage, I come back at 4:45. My choice of this time was three-fold. First, nobody's clock is an entire 15 minutes off. There is no way she could claim to a Regional Customer Experience Manager that she made an honest mistake closing that early. Second, even if she ate Regional Customer Experience Managers for breakfast, she wants that 1/4 of an hour on her paycheck, but does not have the attention span to sit in a closed store for 15 minutes until she could clock out. Third, it was pretty late and she must have--MUST have--planned ahead so that she's not dealing with printing orders right before she has to close. As I re-enter The Pit, I am ambushed by a brazen frontal assault on my dignity and my pitiful expectation that I should be able to receive a product at its promised delivery time after having already tendered payment. She uttered the following sentence at a conversational volume, but I'm putting it in all caps so you can all let it sink in for a minute: "I DIDN'T WANT TO LOG IN, SO I DIDN'T DO IT." "Log in" to what, she didn't say. The words came out of her mouth with an alchemistic combination of blitheness and ice-cold, cutting hostility that evinced a sadistic pride in how devoid she was of any trace of f*cks to give about her job. It froze me in my tracks. In all seriousness, I probably stood there for a solid 5 seconds before I could muster a response. "Well, can you do it now?" "No, I can't do it now," she replied in the tone a child uses to annoy a sibling through mimmic, "we close in 5 minutes." False. You close in 15 minutes. But using words on her is like shouting words into a wormhole, to be absorbed and sublimed into anti-matter and spat out in a parallel universe. Somewhere on a distant planet that Earthbound man will never visit, an alternate version of Gerard Depardieu heard a faint echo of "Can you do it now?" while checking his email on the Oval Office toilet. In other words, the service at this place is bad. read more

They are theft. I sent 2 iPhone for amazon trade-in, so i dropped off from this location. They didn't give me any receipt and stole the phones. The managers told me they don't have security camera / footage, so they can't do anything. They are theft and i will never go back again. Terrible service and human being. They blamed on UPS driver, but it's their responsibility to scan the package when arrived, so we can have a record in the system. read more

Total ripoff. I needed to ship a small package - about the size of a bread box. They quoted me $20 for regular ground service (and in the $70 range for any expedited service). I haven't shipped anything in a while, and I was in a rush so I decided to take the plunge. Then they ask if I would like a box. I would have liked one, until they told me that the box would add $6. Yikes. I decided to use the ugly box I brought in for packaging instead. Such a shame. Avoid at all costs! There's a USPS right next store, check them out first before going in here. read more

I cannot praise this location more! Especially with the help of Natalie and Manny. I was moving from NYC to miami and had to ship about 10 large boxes. Instead of this being a stressful process as moving can be they made it super easy and seamless. Not to mention really competitive prices as well! Highly recommend this location read more

NEVER COME HERE! After asking never ending questions regarding shipping options, which i though was normal for someone who wanted to ship a very important Package abroad, the female manager of the store started yelling and giving me a disgusting attitude for asking the same questions twice. When i expressed that i would not come back, she yelled out in front if other customers "Fine, we dont want you, dont come!" Horrific customer service, poorly educated staff! YOU ARE BETTER OFF GOING TO THE UPS STORE AROUND THE CORNER ON 27th AND 3RD! The 27th st location has friendly and well educated employees with exceptional customer service! read more

Terrible service. They did not like how one of the corners of my box was taped. Made me buy tape for 6 inches of tape. Box was fully sealed and nothing could fall out. It was 45 lbs abs I am a woman, so I said I can go back to my office and get my tape but it's too heavy to carry again. Crystal told me to 'leave it on the street and Hope fir the best'. I totally understand you can't be parking everyone's boxes but that's nuts. 6 inches of tape because you don't like the way it's done. read more

The women who work here are rude, inflexible, and do the bare minimum to help you. I recommend the UPS at 37th and Madison as an alternative. read more

Am I the only person that didn't know UPS does fingerprinting? At any rate, went for that service. I was earlier than my appointment time but they still were able to accommodate me. In and out in just a few minutes. Quick and friendly service! read more

The notary, Manny Lafortune at the 34th Street location, was an absolute delight to work with. He was so caring and patient when I was having sensitive papers notarized. The UPS Store is lucky to have him! read more

I was able to notarize a photocopy of my passport here for $2. Call in advance to ensure there is a notary public present! Service was very quick. read more