Crappy service! I'll never use them again. The stupid driver came yesterday left a note on the…read morefirst floor that he had been here. He never came up to my apartment to let me know he (or she) was here. I called and complained. Driver was told to redeliver after the rest of his deliveries. I waited till 10 o'clock last night. He never showed up. Almost noon the next day and he is still not here. Getting someone on the phone that speaks English is almost impossible. Completely unacceptable!!!! If I could rate this less than 1 I would!!

A package I bought shipping for at this location was returned to me with a note saying "Fraudulent…read morelabel" and the label was for USPS shipping. I called several times with the employee taking down my info for the manger. They never called me back. I then emailed the UPS Store and they said I could bring the package back to be advised of my next steps. No, I'm not shipping with you again. Terrible customer service and unreliable.

I love this place! These ladies are the friendliest and most helpful at getting your package to…read morewhatever destination. We've had 3 exchange students and send them packages. This is also a great place for amazon returns. Such a great business! At Christmas they accept letters to Santa.

From the owner: We've proudly served the Defiance County and surrounding areas for all their shipping needs!read more

Pack and Parcel is a Great place to take your items to be sent off. The Owner Manny was amazing at…read morehis craft taking care of his community and customers that had each of us coming back and making sure our packages got to our families and Customers safely and and promptly . Manney as passed away and I am sure the business will still be in GREAT HANDS and do well , There is plenty of parking , handi- cap parking , sliding doors that open if you have to carry multiple packages, tables to pack your items , computers to work on in the facility for a cost, and Many Packing Items from boxes, tapes, pens, bubble wrap and even P.O . Boxes. This is the reason why I did all our Business with pack and parcel for our personal and our Business it was a one stop shop .

I Always Had An Excellent Experience With Manny . He Was So Helpful An A Great Guy. He Will…read more Truly Missed!!!

I frequent this UPS store several times a week. I am impressed with how helpful the staff are…read moreregarding Amazon or other returns and with sending packages. The owner Charley has trained them well. The workers also explain options clearly. This is my Go To UPS!! Thank You!!

I went to return a dollhouse in a medium sized box to Amazon and the barcode would not scan at the…read moremachine, so I went to an employee at a checkout. She was extremely rude and told me quickly and angrily that I had to supply my own box and print the email and that she would charge me. I politely said there must be some kind of mistake. I've never had to do that before. She said, "I refuse this package!" (it was like the soup Nazi "no soup for you!" on Seinfeld. If anybody is familiar,) I asked her what her name was. She said Emily. I asked her why she was so angry just because I did not understand that I had to buy a box and pay to print a code when I've never had to do that before for Amazon She nastily and angerly said I could either buy the box and pay for the printed barcode to be printed or I could leave and I said, "OK OK, I'll pay for the box and the print! I just don't understand why you have to be so mean about it." And then she said that I had argued with her and that she refused to serve me and angrily walked off to the the back. I was not angry or upset at all. I just felt bewildered and confused at the attitude. I was just asking why I had to pay for a box because I've never had to do that before. Her attitude was really bad. I also had a young child with me and it was a very bad example that she set. It was like getting smacked in the face when you're just standing there and it completely bewildered me. So after she left and went in the back and and left me at the register, another person named Julia came over to help me. Her name tag said she was the trainer. She didn't acknowledge what happened and like I had just come up in line. I asked her if she had a problem or thought it was at all inappropriate the way that Emily had acted and stormed out like a toddler, throwing a tantrum. She said not at all because I had not understood what she was saying so it was my fault. They said that I could not know any contact information of the owner to complainand the only way that I could file a complaint would be to call the store that I was actually in. She also said she'd be happy to take my name and phone number and give it to the owner and I politely said no way. So there is no way to complain about this. The customer service is terrible. I will never return to this location. I suggest nobody goes to this location if at all possible.

We attempted to drop off an Amazon return and were greeted by a young lady who stated she was…read morehaving a terrible day. It went down hill from there. She was not helpful at all assisting us and after her counterpart could see she was quite rude, she recommended that she give us the UPS telephone number. I could not read the numbers and ask for clarification. She was very rude and refused to help at all. I asked for her name and she asked why. I told her I would be contacting the franchise owner to complain about the rudeness and poor service. She was not comfortable giving her name. She has reddish short hair and does not wear glasses. Don't waist your time with this franchise. The service at the Monroe location is amazing. We won't be back.

Went for notarizing a document. Received fast efficient friendly service, Elderly man ahead of me…read moreobviously had a bit of dementia and was deaf but got a lot of patient help

I was very impressed with the owner and his wife at this UPS location. I had a very large, awkward…read morepainting to be mailed cross country. No boxes would fit it and the owner did a great job of packing it safely anyway. It arrived in perfect condition on time. Thank you!

From the owner: The UPS Store #7423 in Bowling Green offers expert packing, shipping, printing, document finishing,…read morea mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

The service is amazing and the young man that is at the counter is always polite and courteous and…read morevery helpful this is a very good place to go to do your mail.

Everyone has their own horror stories about standing in line at the local post office during the…read moreholiday season. Lines that go on forever, and are so slow that a bottle Heinz ketchup flows twice as fast. Thankfully, a friend of mine told me about this place on M-17, just west of Golfside Road. I needed to mail a package to my friend in Tokyo, so I went to the local post office on my day off, and there had to be nearly 50 people waiting in line. Then I remembered Goin' Postal was right near a specialized grocery store that I really like on M-17. So I left the line behind and drove out west of town. Was I ever lucky, I was the only person in line, and after I filled out my customs forms, purchased some stamps I was right out the door in less than 10 minutes. The staff at this place is very friendly and gave me several shipping options to choose from. I can just imagine as I drove home, most of the people in that line at the local post office were still waiting in line to be served. That said, I was amazed that my package arrived within a week. I highly recommend this place, as they are faster than the local post office, and they don't have the attitude that some of the postal workers have.

Clair is extremely helpful. We were treated very rudely by the UPS location on Executive Parkway…read moreand headed to this location on Monroe. Clair walked us through our return and was very kind and helpful. Clair, thank you for your kindness and great service.

The outstanding service I received from the staff and owner on 12/6/23 was over and above the best…read moreEVER. I had a problem with the scan label from Asurian to mail a package and they tried multiple times to resolve the issue. They were patient, very kind and when I had to call Asurian to resolve the issue they helped with talking to the rep to get it resolved. I wish I could give them more than a 5 star and I'll definitely continue to use them to ship packages,

The store is kept up very well. It is neat and clean inside. They care about their work and their…read morecustomers and it shows. The shop is spacious and well appointed. It is easy to find whatever supplies are needed for shipping. They have very good and easy to use receiving services. The staff is very attentive and the costs are reasonable.

I've dealt with one clerk, and the owner, two extremely nice people. They can have my business any…read moretime. I definitely recommend.