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    The UPS Store

    2.8 (49 reviews)
    Open 9:00 am - 7:00 pm
    Updated 1 week ago

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    Recommended Reviews - The UPS Store

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    12 years ago

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    7 years ago

    The staff here has always been friendly and helpful and every time I've dropped off a package.

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    8 years ago

    The delivery is absolutely horrible. My package was supposed to get here yesterday but it still hasn't came. I hate it so much! #itsucks

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    12 years ago

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    14 years ago

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    10 years ago

    Business owner information

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    Local

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    13 years ago

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    12 years ago

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    12 years ago

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    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Also, Sunny even recommended a cheaper way to mail two separate packages by combining them into one USPS envelope.

    Mentioned in 3 reviews

    Read more highlights

    All My Sons Moving & Storage

    All My Sons Moving & Storage

    (65 reviews)

    I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

    Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

    The Laundry Room | Mobile Dry Cleaning | Wash & Fold - Washed, Fluffed, and Folded.

    The Laundry Room | Mobile Dry Cleaning | Wash & Fold

    (4 reviews)

    $

    I had never tried a laundry service where they pick up your items from your door, wash them, and…read morebring them back to you. In my case, I had a comforter that was too large to fit in my washing machine and I had been putting off getting it cleaned (don't judge me). Mainly because I had just moved right before the covid-19 pandemic hit. One day, something spilled on it and I had to get it cleaned, asap. I did a quick Yelp search and came across this service. In my case, I placed the order the day before and they came right to my house the next day a bit earlier than the scheduled time. I just had to put the comforter on my front step for them. The surprising part is how quick the service was. They came around noon to pick it up and I had it back on my front porch by the end of the workday. Comforter was clean, pressed, and smelled fresh. They even repacked it in a plastic bag and returned the original bag I packed it in. I think I will be using this service more often, especially now that social distancing is going to be the norm for a few months it seems. I will probably still use them afterwards just for the convenience. I did have a few issues with their website. For some reason, it was hard to schedule a time to have them pick up my items, but the owner Sherrita was nice enough to schedule the time for me. She was very quick with her response and professional. In light of supporting your local businesses during this time, please check out "The Laundry Room" for your washing and dry cleaning needs if you live in the Alexandria, VA area. They are awesome!

    They are the best. Will pick up, clean and drop off on time and without issues. I have used them…read moreseveral times and they are now a part of my regular rotation. They do exactly what they say they will do and charge a fair price. I highly recommend. Oh they also fold into these perfect small rectangles. I love it.

    The UPS Store

    The UPS Store

    (50 reviews)

    Veronica is SO lazy! Pretty sure they are charging companies for shipment when they're not shipping…read moreanything. I took a small box in and had a scan code that was prepaid. After she scans it she decides to tell me that I need another box as she can't ship it in the box it was in. So I told her I would get my own box. Two days later I go to a diff UPS store and they tell me that THIS store processed my label so I can't use it anymore??! The UPS rep told me that this ups store needs to go into the system on the date I went in and use the last 4 of the tracking and cancel the transaction. I called this store whilst in the other UPS and Veronica answers telling me to call 3 hrs later when a manager comes in. I asked why she couldn't do it? She's says she doesn't know how...so I tell her how. She responds with 'we have 8 diff systems' I don't know which one. How do you as a UPS employee not know how to go into the system for a simple cancellation you should've done in the first place?

    Not sure what was happening. Weird vibe in store. Person who helped me mumbled, talked too softly…read moreto hear her well, and frankly sucked at communicating her wants or needs from me. Then the manager started sticking up for her saying what a good job she was doing when I expressed confusion at what I was being told. Huh? Think I'll try somewhere else next time. I have no confidence my packages will be processed correctly. And I left slightly weirded out.

    The UPS Store - copyshops - Updated May 2026

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