Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

As far as employees go for FedEx, this location has very kind and helpful ones. I've used scanning…read moreand copying and printing services here and have been satisfied each time. Parking is usually available out front, sometimes I've had to park around the side. Price is standard, pricey in my opinion, but it is what it is if you need these types of services.

Consistent problem with getting people to follow directions and instructions for delivery. Package…read moreis constantly dumped at the front of the street even when front gate is open without delivering on front porch. Rating them one out of five on their site is a joke as it doesn't do anything to get any action. The personnel are not well informed to look into online information For instruction delivery. Management locally can be left messages but never call you back. Online system when packages delivered with a rating does not work you hit the rating number of stars and it takes you to some other site so their websites not even working. What a disappointment.

Still waiting for my packages since January 26th. UPS system say one thing and they won't deliver…read more I've called nothing changers! I hate UPS smh

Echoing the other customers below. They've been holding 3 packages of mine for a week and a half…read morenow, saying each day that they're out for delivery, and then rescheduling them for the next day, blaming the weather from 2 weeks ago. The roads have been clear for over a week now, and I have had multiple deliveries since from all the other majors- USPS, FedEx, WalMart, and Amazon. UPS *used* to be the gold standard, but now they're horribly unreliable and incompetent.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

Met by pleasant associate. Helped unload car and send prompt email receipt. Appreciate local manned…read moredrop off centers. Gentleman also informed us that home pickup is available.

I'm really thankful that this store open early this morning because I needed to print out several…read moredocuments that were required for my home's closing today. This store is actually much larger than some of their other stores and I counted at least six self service copier machines. There weren't that many customers either so there was no wait at all for me to do what I needed to do. I make around 26 copies of various documents and they all came put perfectly. I had no issues at all and I didn't need any help from any of the store staff. The store itself was. Lean and modern, and I M glad they were here when I needed them.

Very bad customer service overall, I have never seen that much rude customer service in my life…read more They say we are different from other FedEx.

I had never tried a laundry service where they pick up your items from your door, wash them, and…read morebring them back to you. In my case, I had a comforter that was too large to fit in my washing machine and I had been putting off getting it cleaned (don't judge me). Mainly because I had just moved right before the covid-19 pandemic hit. One day, something spilled on it and I had to get it cleaned, asap. I did a quick Yelp search and came across this service. In my case, I placed the order the day before and they came right to my house the next day a bit earlier than the scheduled time. I just had to put the comforter on my front step for them. The surprising part is how quick the service was. They came around noon to pick it up and I had it back on my front porch by the end of the workday. Comforter was clean, pressed, and smelled fresh. They even repacked it in a plastic bag and returned the original bag I packed it in. I think I will be using this service more often, especially now that social distancing is going to be the norm for a few months it seems. I will probably still use them afterwards just for the convenience. I did have a few issues with their website. For some reason, it was hard to schedule a time to have them pick up my items, but the owner Sherrita was nice enough to schedule the time for me. She was very quick with her response and professional. In light of supporting your local businesses during this time, please check out "The Laundry Room" for your washing and dry cleaning needs if you live in the Alexandria, VA area. They are awesome!

They are the best. Will pick up, clean and drop off on time and without issues. I have used them…read moreseveral times and they are now a part of my regular rotation. They do exactly what they say they will do and charge a fair price. I highly recommend. Oh they also fold into these perfect small rectangles. I love it.

Veronica is SO lazy! Pretty sure they are charging companies for shipment when they're not shipping…read moreanything. I took a small box in and had a scan code that was prepaid. After she scans it she decides to tell me that I need another box as she can't ship it in the box it was in. So I told her I would get my own box. Two days later I go to a diff UPS store and they tell me that THIS store processed my label so I can't use it anymore??! The UPS rep told me that this ups store needs to go into the system on the date I went in and use the last 4 of the tracking and cancel the transaction. I called this store whilst in the other UPS and Veronica answers telling me to call 3 hrs later when a manager comes in. I asked why she couldn't do it? She's says she doesn't know how...so I tell her how. She responds with 'we have 8 diff systems' I don't know which one. How do you as a UPS employee not know how to go into the system for a simple cancellation you should've done in the first place?

Not sure what was happening. Weird vibe in store. Person who helped me mumbled, talked too softly…read moreto hear her well, and frankly sucked at communicating her wants or needs from me. Then the manager started sticking up for her saying what a good job she was doing when I expressed confusion at what I was being told. Huh? Think I'll try somewhere else next time. I have no confidence my packages will be processed correctly. And I left slightly weirded out.

I was driving through the area and had items that I needed to drop off at a FedEx store, so I…read morestopped into this location. The guy working behind the counter was very helpful and friendly and they were stocked with boxes and envelops that I needed to get my shipping done. Prices were fair, as they only charged for one box. Overall, the visit was great... I would definitely return when in the area!

I ship at least 10 packages via Ground (containing hazardous liquid), weekly. I'm pretty…read moreconsiderate, chill, patient. I have a sense of humor.... But wow, this store is AWFUL. The gentleman at the counter was so condescending and rude, almost immediately, and had no idea what services FedEx offers. (If you don't know, just ask, rather than making stuff up). Aggressively tried to tell me he couldn't accept a package with a FedEx label, and I needed to go to USPS (which is backwards with SmartPost). Then he said they don't accept ANYTHING with a hazardous materials label.... Um. Ok. None of the other staff members attempted to help, they just circled, pretending to be busy. I moved all my shipping services to UPS. 1 star because the store was clean.

I had a very pleasant experience shipping an item to China from this location on Saturday August…read more22, 2020. The merchant and his daughter were extremely knowledgeable as I had never shipped anything to China before. He actually saved me quite a bit of money in this transaction. I drove roughly an hour to get to this establishment and would highly recommend their business to others. Thank you again and keep up the good work in your community! Best regards, LeRoy K.

NEVER BUT NEVER leave your packages in this place, cannot reprint a receipt and and then they do…read morenot give you information about the package that they themselves have received, BAD SERVICE.....