Finding a UPS Store is kind of like finding Waldo. You never know when you will need one until you do, and you will likely be surprised when you finally do find one. I had no clue that Latrobe had a UPS Store, but guess what, they do. Maybe a reason why I did not know this is that it is located in a plaza on the end that feels like a dead zone. It houses what used to be a Kmart that is now turned into a Uhaul storage facility. So obviously the foot traffic is down. Parking is aplenty as the parking lot is huge for what used to be a big box store, so you will not have to fret over finding a spot close to the front. It appears that it all depends on the time of the day when this establishment will be busy. When I showed up it was a time when it was not busy. I walked in and I think there was maybe one other customer wrapping up and heading out. Walked up to the service desk and was greeted warmly by the associate on duty. The transaction was quick. I handed over the package, she scanned the code, I had a receipt handed to me, and I was out the door. It was as quick as that. As for the other reviewer, do you know what the internet is? You could have looked that up yourself before wasting the time to call this place and make up a review that is a bit too hard to believe. Did you call FedEx as well? Bet you didn't, maybe you are from a competitor? read more

Professional, courteous, and helpful. These guys are such a gem in our community. Thanks for helping with both returns and shipping other items. read more

I ran into a problem with an Amazon return. They were able to provide the telephone number for Amazon customer service on a precut piece of paper. They did not have to do that and it actually helped save me time from having to go through the rigamarole trying to fix the problem. They went above and beyond to help. read more

Speedy delivery! Very helpful and pleasant. Shipping is not my thing but this UPS Store made it painless. No more hauling things around in the back of my car for weeks or months because they make it so easy! Plus they notarized and do print jobs! One stop shopping, yayyy! read more

This store charged a $5 clerical fee on top of the normal $5 fee for signature notarization even though they did nothing clerical (copies, travel, postage, phone call, etc). Also, according to the PA Department of State, the customer should be notified prior to notarization of clerical fees, and they should be itemized on the receipt. Neither of these practices were done. Go somewhere else for notary services and probably shipping too. read more

Great service. I was not able to drop off a package and the store manager Aimee picked it up from my house. Who does that? Really appreciated going that extra mile for me. Denise J read more

Great store. i had a problem and they helped me out better than i could have expected. turns out that it was my mistake that created the problem but Amy & Amy still helped me. sooooo impressive!!! read more

The staff at this store could not even perform the simplest task of packing up a shipment with a prepaid label that I gave them. I emailed the store a prepaid shipping label for them to print out and package an item. They insisted that I needed to provide an account ID number for the company that was paying for the shipping. Since I couldn't get the number, they said they couldn't send my item. When I tried to take my item and shipping label with me, they weren't going to let me take them. They made me pay for the shipping label I gave them before I could leave with it despite my insistence that I had provided them with the label. They did not generate it for me. Three weeks later I was finally able to make the 45-minute drive with a puking car-sick toddler to try again to ship the item. Upon arrival, I pointed out to them the account ID number that they would need to ship it. This time they very quickly packaged the item and put on the exact same label that I had given them before. And then Amy the saleswoman said that she didn't need the account ID number. She said that if I had brought that label the last time I came, then there wouldn't have been a problem. When I told her that I did have that label the last time I was there, that they even printed it out for me on their printer and made me pay for it, she insisted that I didn't. I actually had the receipt for the label payment with me and showed it to her, and she continued to insist that I never had the label with me the last time. And then some other worker across the room also told me I was wrong and that I did not have the label with me before. Despite me showing them the emails and the receipts, they continued to insist that I was wrong and that I never had the label. These people are clearly insane. I just want them to not make the same mistake with another person, so someone else doesn't have to make a three-hour drive with a puking toddler because they don't know how to do their job. And regardless of whether or not they believed me, what happened to the customer always being right? They shouldn't have treated me that way. It was very disrespectful and rude. I should have gone to the store in Greensburg. I won't make that mistake again and I hope you don't either. read more