A good majority of my experiences with The UPS Store in Broad Ripple have been simple yet positive…read more From shipping back AT&T equipment to renting a mailbox, nearly all of my activities have been positive with good customer service, fair pricing, and no hiccups in terms of delivery. The UPS Store is located in the strip center that includes Great Clips, a Thai restaurant, Big Red Liquors, and a few other businesses. The strip center has a handful of vacancies currently, though Tropical Smoothie is getting ready to open up. As is true of nearly every business in Broad Ripple, parking is very territorial here. This strip center has a huge parking lot, however, using it to shop in the Broad Ripple area is not advised as it's considered exclusive to strip center businesses. There's ample accessible parking, though on more than one occasion I've experienced that being violated here without consequence. There are curb cuts at various points along the strip, and the entire retail center is accessible. UPS Store has a single glass door entry. I've returned AT&T equipment more than once here. They know the routine precisely, and they get it done quickly. They always advise holding on to their documents, because they note that AT&T has a history of losing records (no surprise there). I've also shipped labs from this location (medical). Again, they know exactly what to do. They get it done quickly. I rented a mailbox here for a while to go with my charity work. I had zero hiccups the entire time. I just finally stopped as it was an expense I didn't need, but it was convenient and well run. They honor their posted hours, and they're open 7-days a week. Overall, I've been happy with my experiences here.

Paid a premium price for 2nd day delivery in October of 2025. The package was delivered five days…read morelater, so I asked the store to refund the difference I would have paid for 5 day delivery. I was promised a full refund based on their guaranteed service refund policy. The franchise owner is never in the store and they did not follow up with me, so I called UPS Corporate and they referred to the UPS Store's corporate office. They opened a claim and nothing happened. I called the store and they remarked,"You haven't gotten a refund yet?" The employee could only leave a note for the owner, and nothing happened. I called the corporate office again in March and they told me BECAUSE I FAILED TO FOLLOW UP, they closed the case. I had them reopen it. They said they would require the store owner to resubmit the claim and if I hadn't heard from anyone by Monday, to call back. This time, when I called as they suggested, the person at the corporate office told me I needed to wait and be patient. I realize the store's corporate office is not the franchisee, but they don't hold anyone responsible at the store level. My 1-lb package sent in October was received in good condition, just late. I am sure they think I will give up, but now 5 months later, I have not.

Shipped a very heavy item today and got 'chef's kiss' customer service from Gineth. She was quick…read moreto help as soon as I walked in the store. After I asked for a dolly for my package, she came out to my car and hauled that thing in by herself. Impressive strength and a very kind human being. Mgmt: Please take care of her - give her a raise, promote her, do something to keep her. Great customer service! Thank you, Gineth!

I shipped a box that was 66" x 13" x 13" (not easy to lose) on July 2nd at the 86th Street Store in…read moreIndianapolis, IN. I was told it would arrive at its destination by the next Monday. It never got there and was apparently lost. The tracking number shows the label was created but was never picked up by UPS or shipped. I called the store. A staff person told me it must have been stolen, and I could make a 'claim'. Who the heck would have stolen it other than an employee? The associate didn't claim their store had been broken into. The item in the package 'was not' likely useful to 99.9% of the population and was being shipped to be repaired.

This store is amazing. The employees go above and beyond to help every time. They're patient and do…read moreanything they can to assist you and keep your costs as low as possible. They work as fast as they can and are very polite. Sadly, I will be moving soon, so I will no longer have this UPS close to me, but I will miss it so much! Extraordinary customer service.

Great service at the 11722 Allisonville Rd UPS Store taking a great deal of time and persistence…read morehelping me correctly repack and fit all the oddly shaped pieces of a stick vacuum cleaner return to Amazon! Very pleasant and efficient!

I had came here to mail off an online store return. The employee was very friendly and explained…read morethe process to me. It was a quick process. I was able to give her the package and she scanned my QR code to print the shipping label. She told me that I didn't have to worry about the package being closed because she would package it and everything. She gave me a receipt for the item with the tracking code. This location is very friendly.

This is the second time I have come in during posted business hours to find this location closed…read more It's extreme frustrating. I wouldn't use this location.

Peron with short dark hair it and dark chin scruff was very…read morerude. very fake customer service voice. Not listening to me or my questions. Kept talking over me just shouting instructions at me and not understanding why I was confused. Then acted like "she didn't know how to help me" which was a complete lie. When I told them I was going to try restarting the return. I hear them walk back to someone in the back. Tell them what I did in a whisper and the other person start chuckling. They came back and was standing there watching me struggle, not helping and I explained I thought I had done something wrong. Then this person proceeds to explain how sellers can pick how they want items returned. THEY KNEW THIS INFO THE ENTIRE TIME AND CHOSE NOT TO EXPLAIN AND INSTEAD GO MAKE FUN OF ME. Worst possible customer service. This person needs to not work with people.

Both staff members were busy, but still greeted me & made me feel SO incredibly welcome as soon as…read moreI walked in the door. I wish I'd paid attention to their names so I could give them proper credit here. Such a WOW customer service experience -- thank you!!

They always handle my Amazon returns efficiently. The staff is polite and the store is always neat…read moreand clean.

I returned a package it was no cost to me. The gentleman was…read morevery polite and helpful.