I worked with Keith who packaged up some speakers for me and shipped it across country. When the…read morepackage arrived everything was in perfect condition and expertly packed to ensure nothing would be damaged. Thank you so much Keith.

Working with Keith has been perfect! We had been dealing with missed deliveries from FedEx and UPS…read morebut now have everything shipped to Ship Southington - no more problems!! Would highly recommend.

I use this store quite often and am extremely satisfied with the nice, friendly and very…read moreprofessional service by all of the representatives. Their services is actually superior and they go about e and beyond the call of duty.

My mother passed and I had to ship paintings, china, crystal, sculptures, etc cross country. I was…read morea wreck and very worried about all the items. Brian was really reassuring. He kept me updated on the progress of wrapping and shipping. Thank you Brian and team.

Very disappointing. They gave notice of not renewing our mailbox because of disrespecting their…read morestaff. It was the complete opposite - their staff showed disrespect and in front of customers. They lost a 3rd package and their response was, "What do you want from me? Do you want to look for yourself?" When my wife went back to address the issue with the manger, she starts accusing me of cursing and raising my voice. All I did was ask - not that the employee take responsibility, but that the store takes responsibility. This was received as being ridiculous. While I don't like reading a notice that does not state the truth, our leaving was inevitable. Too many instances of poor management.

I use the UPS Store as my go to for returns to Amazon and other online shops. I have never run into…read moreany issues with my returns, the staff has been great each time, 99.9% of the time the person has been very friendly :) Definitely my go to for dependable shipping. Much quicker than waiting in line at the USPS office.

Absolutely the most unprofessional store manager I have ever encountered. How this store stays in…read morebusiness is beyond me. It's clear that UPS couldn't care less about his dismissive or, in my case, unnecessarily rude behavior towards his customers, as I've had zero follow up on my complaints. I had to leave the store to keep myself from getting into trouble. Thankfully, there are other mailing centers in the Manchester area, so I'll be using them.

I mostly utilize a UPS store when I'm returning an Amazon purchase. I stopped by a different…read morelocation this week, and it's not as smooth as where I typically go. This UPS store is located on Prospect Avenue, right across the street from Spigot Cafe. Parking is limited, there are a few business in this area, and I've seen some pretty angry drivers pulling in and out of this lot. This can be a relatively busy street depending on time of day. I walked inside, there was a long line of about 15 people. I waited. My transaction was simple. I hand them my item, and show them the return code. They also sell some basic office and shipping supplies here, which were a bit difficult to access because there are so many boxes in the way. This UPS store will get the job done, but accessing it in this area is a bit more of an effort then it should be. I prefer to go to different location.

I've been to this location several times and I've always had a great experience. I too agree that…read morethe rating here on Yelp is very unfair. Today I had to return a very heavy air conditioner to Amazon and walked in and asked if they could help me get it out of the car. There was zero hesitation and the person I was speaking to ran for the hand truck and lifted the AC out of the back of the car. It may not sound like much but with customer service I feel at an all time low, I really appreciated this assistance. Once we got back inside the rest of the transaction took about a minute. Like I said, every interaction I've had there has been top notch.

I needed to have some documents notarized the other day and when we arrived there was a sign…read morestating appointments recommended. We did not have an appointment but Alex, who I assume was the manager was extremely accommodating. Another gentleman working was having trouble completing a procedure he had never done before and she was trying to coach him as well as help us all while the store kept getting busier and busier. I would just like to thank her and tell her we appreciated getting our documents notarized!

New young short guy ruined this location for me. Always rude, annoyed if you ask a question. Will…read morebe driving further to a different location just so I do not have to deal with him.

I generally go to this UPS store to make an Amazon return, or other similar transactions. It is so…read morequick and easy. Sometimes I'll have my item packaged, other times they'll pack it for me. No matter how many people are in line, I'm usually in and out in a minute. All they want is the return code, and I'll usually have that ready on my phone before I walk in. It's annoying if they're waiting for me to scroll through my emails. I show them the code, they scan it, I get the receipt, and shortly after I get the conformation email. It couldn't be simpler. The associates are friendly and their goal is to make the process quick and smooth, and that's exactly what it is.

Hours of the store online are incorrect. Purports to be open til five on Saturday but hours posted…read moreon the door are only til three.

Store hours posted are 9am on Saturdays.l - it's 9:15am and there is no one there. There is no way…read moreto leave a message on their phone. There's a line of people waiting to get their day started. "Poor service" gives too much credit!

I've been coming to this location for years, always had such a great experience with the same guy…read moreat the counter. Looks like he no longer works there. I came in with a bunch of Amazon returns. Only one had to be processed at the counter, the rest I was able to complete at the self serve kiosk. The employee who helped me was so unfriendly. Not even a hello. But that doesn't really bother me, most young people in the customer service industry behave this way. The issue was, she walked away from the register in the middle of my transaction. Didn't say a word to me and just left me standing there. After about 5-7 minutes of me waiting, I asked the other employee if she knew where the other girl went or if she could help me. She just continued waiting on new customers while I stood there. The other employee eventually finished my transaction and I never saw the other girl. Service here has gone downhill, might be worth the drive to the Southington location.

Waited about 15 minutes for 2 different staff to print me out some ordinary simple paperwork. The…read moremain printers were not working. They kept telling me to check and wait it should be printing. No you get away from the back room and come help me yourself. The pages finally printed and the ink is faded and they still charged me full price. 3 employers working very unprofessional. I heard swearing in the back where you can hear them loud and clear because they are loud. They were gossiping heavily and having customers who should be in and out waiting. There was a women who gave someone an item for free yet I had to pay over $8 for faded ink paperwork.... Where did the other man go who used to work here. This ups needs him back, he was playful but knew how to multitask and get his work done professionally. I'm annoyed and disappointed.

When it was time for my wife to return her laptop and accessories to her employer to mark her…read moreretirement, we learned that not all Fed Ex centers are the same. You see, all of them will ship your stuff, but only some of them will also pack your stuff. Our local Fed Ex Center does not pack, and this one in West Hartford was the closest one to us that did. So we headed off to Corbins Corner and took care of business at this FedEx Center. We explained our mission to the attendant and shared our e-mail with the account number and shipping address, etc. As always, my wife was super nice and courteous, but we were both struck by the robotic cold fish demeanor of the lady that expedited for us. I walked around the store, saw their huge printing operation and inventory of office supplies stocked on shelves and racks -this is a very cool place to do business in or browse around. A better human touch at the sales counter would have added a 5th star........

Flyers, brochures and booklets printed in record time for a great value! Great service, don't waste…read moreyour time and money with Staples .