My wife called ahead to make sure the store would be open. My wife and I arrived 15 minutes before closing time.. The store was closed and a note was left that the store had closed 90 minutes before. The store employs liars. read more

This UPS store is great when they're OPEN!!! The most inconsistent hours!! More times than once I've made a trip specifically to Dubois to return a package and it's closed when the hours on the door AND online state they are open. SO ANNOYING!!!!!!!!! Get it together!! read more

Literally the only UPS I've ever been to in multiple states that tries to charge you to drop off an Amazon return because they refuse to use a single piece of tape on the box to stick the label on it. Rude and money grubbing as much as possible. Go to staples! This UPS is trying ri figure out ways to make money off of Amazon returns by charging what no other UPS charges to drop off Amazon packages. read more

RUDE and CONDESCENDING treatment yesterday in Dubois. I needed to ship an expensive piece of computer equipment that required packing to that company's specs. No sooner did I say, "I have a package that needs to be shipped by ..." the woman manning the desk INTERRUPTED to say, "It doesn't matter what that company says. If WE pack it, we pack it to OUR standards and we can't do it any other way." I gave a terse, "Okay," picked up my $5,000 equipment part, and left IMMEDIATELY. Staples is an authorized UPS shipping location and they WILL ensure that everything is packed to the customer's preferences. Small town life is horrible when this kind of treatment happens. Thankfully, Staples is nearby and VERY helpful. I would drive an hour to State College just to avoid returning to this horrid store. read more

I have no idea what other people have experienced but it is absolutely not congruent with mine. I have had to use this store for multiple things, Mercari sales, Amazon returns, packing and shipping items and sending a fax. Every single time has gone wonderfully. When it isn't busy had lovely chats with everyone working, and when they are slammed they work hard and professionally to keep things going. read more

I drove out of my way to use this store for an Amazon return. the grey hair lady at the desk was NASTY. Not nice, smug, and rude. How can you treat people this way??? DO NOT GO THERE... they are truly not nice people at all. read more

Refused to look up information to help me with a return that was shipped through their store and not received by Amazon. After several emails back and forth, it became obvious they didn't want to take time to help me. Everything I needed to know should have been logged into their computer system and taken only a few minutes to find. Seems pretty inexcusable to me and nothing but sheer laziness. read more

I called this location to ask questions about a package that was supposed to be delivered to me, and was met with an actual adult woman who seemed to think it was cute to act like a literal child. This absolute buffoon refused to answer any of my *very simple* questions, pretended to look up my information, and then told me to call UPS customer service. When I asked if she could give me any information AT ALL that would be even remotely useful, she laughed at me and hung up. It was reminiscent of conversations one would have with a bratty 12 year old. I'm honestly impressed she even managed to get hired. Reading these other reviews, it seems even more impressive that she manages to keep her position at this location. I genuinely hope that she learns to humble herself, as the most this woman, at her grown age, has ever aspired to be is nothing more than a low level, barely competent, UPS employee. read more

The blonde lady and the man there are extremely rude. Amazon made me take my package there because they only provided me with a QR code to return something. Otherwise I could just drop it in the town I live in if I had a label. So I drove 20 miles to get to UPS store in Dubois and the people there were so nasty. They must of had a bad day, but take it out on the customer? I came home and called Amazon and reported them and told them NEVER to send me a QR code for returns that I would need a label. Amazon was extremely nice and filed my complaint with the company. They also told me I shouldn't have had to pay them anything to drop off my package, but they insisted (by yelling at me) I give them ONE dollar for tape. Really?! I hope I just happened to be there on an "off" day for those employees, maybe one of them was even the owner, and don't have to experience what I did yesterday. I was so shaken up, I had to send my daughter in to give them their $1.00! NOT NICE PEOPLE! read more