I use the UPS store all the time because they're the only one in our town and they are absolutely horrible. The store employees are constantly on their phones. They never look up or even acknowledge you or smile. They work at a snails pace and go out of their way to make everything harder for everybody. It seems to be run by the most miserable humans ever. They are super inconsistent on what they will take as far as boxes for returns or not. It just depends on whether you get someone in a good mood or not which is almost never. Customer service is nonexistent and they will charge you for absolutely anything they can. Seems like management has no desire to make any changes to better their service. read more

I went there to ship a money order to Canada, paid $46 dollars to ship it. Envelope came back a few days later saying prohibited item. Went back to store to see what the problem was. I was told they can't ship money orders to Canada. I said why wasn't I advised of this at the initial time of shipping. Manager said I'm sorry if you weren't advised of this, the agent probably didn't know. Why are your employees aware of polocies?? I was told there is nothing they can do and can't refund me. Awful customer service! read more

I had a horrible experience here. I traded in 2 cell phones when purchasing new and needed to ship trade-in phones. Cox Mobile provided the a box to return both phones in and I was directed to take the box to a UPS Store and simply have them scan a QR code in two emails to send them back. Easy Peasy. But it wasn't. I was immediately told both phones cannot ship in one box, even though they were shipping to the same place. I'd have to unpackage which would destroy the box and I would have to purchase two boxes from them to ship my phones. Seriously? I was not going to comply and I asked to cancel my transaction. I left there with the box. Today I took my one box of phones to a UPS Store in Omaha. They scanned the two email and handed me a receipt, thanked me for coming in. Took less than two minutes, no hassle. Easy Peasy like it was supposed to be. So did this man working at the UPS store in Council Bluffs just want to harrass a woman, and try to make a few bucks in the process? Would he have behaved that way with a man? Or even if I had a man present with me? Gotta ask yourself the question. There was obviously no real processing problem, he just didn't want to help me unless I bought something from them. I will never go back there. You shouldn't either. read more

They charge 1.62 to print THEIR OWN SHIPPING LABEL. This is insane. They also quoted me $98 to ship a box. Went online and purchased and it's $65. This store is a huge scam. Won't be back and I'd recommend you take the 5 min drive over to fedex. read more

Easy and efficient, I went in close to closing time and staff was kind and knowledgeable. Don't know why the reviews are poor, perfect 5 star service! read more

Fast and friendly service. Nice clean store and easy to access. And Sunday hours!!! I live 40 miles east so I am thankful they have weekend hours. read more

I had a few packages that were sent to me, dropped off at this UPS Store because they held expensive items that I recently purchased online. I went to this UPS store to pick them up and the 'transaction' was fast and convenient. The guy that helped me was really nice as well. I won't have any issues with coming to this UPS Store to ship/receive packages in the future. I'll write up an updated review when I have more interaction with this store. read more

This store is the biggest ripoff. Clearly out for a profit on the backs of everyone else. I shipped two boxes and they claimed I had to pay over $50 if I wanted them delivered by Christmas. But normally I go to the UPS on Gomez Avenue and if I ship on a Tuesday they are delivered on Friday. I did not pay the $50 but took the cheaper option. Guess what? The packages are going to be delivered on Friday. Clearly they were trying to overcharge me at their benefit. Also I had two packages under $25 and he wanted to charge me $69. I told him that didn't add up but he was still reluctant to check the total, or he didn't know how. I had to watch him like a hawk to make sure I was charged correctly. Be warned! Also when I was there a customer came in and wanted one stamp. The guy was going to charge him $.85. We know that a first class stamp is only $.55. They try to charge you an up charge on absolutely everything. I wonder how many people they rip off with their lies. read more

Your clerk named Yogesh is a fantastic gentlemen with fast customer service skills. Would love to visit again.

I take serious issue with preparing my package ahead of time, quoting on the UPS site, calling ahead of time, initially being quoted $23 online, then $25 based on shape and dimensions in the store then to be hit with a crap load of additional charges driving the price up to $50 to $55. read more

Went to this store to drop off a package had to wait in line for a half hour, it seems like they are understaffed. This was on a Wednesday evening at 6pm and the line was out the door. I will never come back to this location again. read more

The UPS store is always there when I need them! I can just breeze in and be done in minutes or less! The folks who work there are always friendly and are knowledgeable about any questions or concerns I have. read more

This "store" is a complete and total joke. Their staff are rude, crass, and the complete opposite of customer service. EVERY single time I made the mistake of going there, I regretted it. I will find a different store. read more

The convenience of the "suite" (Box number) is great. I can go in during business hours and pick-up mail or any boxes held at he business. It is like an office without an office, Most of the time, wanting to mail a package is quick and easy. No long lines and good service. read more

UPS is a good service over all. I'm happy there is a service thaty will drop packages off at my home/work. Having said that priority mail doesn't always seem like priority. My worst experience with UPS is going to a storefront for shipping. It's too expensive period read more

Do NOT go to this UPS store. They lied to us about how they were going to ship our package, didn't double check about where it was being sent, AND then became rude and indignant when we confronted them on it. I repeat, DO NOT GO TO THIS UPS. read more

I had a package delivered to the UPS Store in Council Bluffs...arrived at 9 a.m. on a Saturday to pick up...store was not open (even though the sign stated hours as 9-4 on a Saturday). I waited until 9:15 a.m. along with another customer. I then left to run another errand and returned at 9:25...still not open and another customer was waiting. I reluctantly went home and called the store at 11:15 a.m. The person answering the phone said he had overslept because of "medication". This is not the way to run a business and I will NOT be using this UPS store in the future. read more