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    The UPS Store

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm
    Updated 1 week ago

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    Services - The UPS Store

    Copymaking services

    Mailbox centers

    Printing

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    Shipping centers

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    4 years ago

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    5 years ago

    This business is great for mailing packages and other things. The staff are friendly and helpful.

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    Gentilly Mail & Copy Center - Notary Services at Gentilly Mail and Copy

    Gentilly Mail & Copy Center

    (55 reviews)

    Dillard

    I got my passport photo taken here recently, and the employees here were SO great!…read more They take your photo, like any other place (under $20), but they really make sure to meet every specification. They'll ask you to make minute adjustments on where you stand, tuck your hair back more, and make sure nothing else is amiss! I wore a white shirt, and because of the white background, it made my head look like it was just floating there with no body lol. The photographer staff member noticed this and loaned me a shirt to put on over my white one! Above and beyond! Love this local mail/copy/photo center!

    I hate to do this, but I've given Gentilly Mail more than adequate time to rectify a bad situation,…read morebut they have chosen to ignore me for 3 MONTHS now. I paid $205.44 for them to ship a $1,500 piece of art that I purchased from Renegade Art. They lost a critical component of the art piece itself and continue to refuse to respond to my contacts. They think that if they ignore the problem and remain silent, it will just go away. Both Rob Schmidt, the owner of the business, as well as Luz Lekrik, the Store Manager have been WELL informed of the problem and made the baffling decision to tarnish their store's reputation rather than fixing a simple problem. I even showed them how simple the solution would be, but they remain silent. Ordinarily, someone in my position would be quick to fire off one of those 1 star angry reviews we all see all the time and roll our eyes, but I will have to give them a little credit. The main piece of art that was received was very well packed, so I'll give them 3 stars for that, but the loss of the critical component, combined with their complete and utter lack of communication when the tiniest bit of trouble showed up earns them the loss of 2 stars.

    The UPS Store

    The UPS Store

    (11 reviews)

    I wish I could give a negative number or a zero. I stopped in on a Friday and told the lady that I…read moreneeded some paperwork to get 4 hours away by Monday. She sold me a service that wasn't guaranteed and it normally took 5-10 business days, which I didn't know since I don't work there. I also asked her to notate on the label that the main entrance was being repaired, and that an alternate entrance was being used. Also, to put the phone number of the recipient on the label. She neglected to tell me that none of that would be on the label, and they wouldn't be able to use their phone to call for further instructions. The package is 8 days out and still not delivered. She could have sent me away to Fedex or somewhere that could give me the service I was requesting. So, I called UPS, and they told me to go to the store and request a refund. So, a "lady" came out of the back, and kept calling me "baby", instead of ma'am, Ms, or by my name. She said "ain't no UPS driver fixing to use their phone to deliver a package, and that they don't do refunds. Talk about not caring about your customers or taking pride in your job. She yelled at me the whole time. She blamed the weather, which was not an issue, because I reprinted the papers and drove them there myself. I asked why the first l sold me a five to ten day ground service instead of overnight, and she said "she did you a favor because it would have cost you $100." Since I had to take off work, reprint and notarize the papers, and drive them myself, I would have gladly paid the $100. She yelled at me the whole time from the moment she started speaking with me. I work in guest services myself, and this is ALL completely unprofessional. I didn't come in there at any of them yelling and screaming. I came in explaining what happened. She escalated the situation immediately with her attitude and raised voice.

    Don't trade here. This is an absurd UPS operation bordering on being "robber barons." I was charged…read more$5 simply for the privilege of picking up my package . When I questioned this insult, I was met with two bizarre comments. 1. You (moi) should have called before I instructed the shipper to have my box delivered to this UPS store. Other stores don't charge this add on tax. 2. I should be pleased that i wasn't charged $10 because it was a big box and they charge $10 for receiving large boxes. The final absurdity was the statement that I should have had the package delivered to my home in the first place. My head is still spinning. NEVER again.

    The UPS Store - shipping_centers - Updated July 2026

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