1. The UPS Store

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Hattiesburg, MS

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The UPS Store

2.8 (13 reviews)
Closed • Closed
Updated 2 months ago

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3 months ago

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5 months ago

The driver tossed my medical equipment. It is a device that I really need. This was totally unnecessary and uncalled for.

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2 years ago

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2 years ago

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2 years ago

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6 years ago

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4 years ago

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7 years ago

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4 years ago

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4 years ago

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8 years ago

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8 years ago

Sent my package all the way to another city! it's been missing for almost two weeks now! So disappointing

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7 years ago

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Ask the Community - The UPS Store

The UPS Store

The UPS Store

(11 reviews)

I give two stars just because they were nice and worked me in quickly. However the product we…read morereceived is sadly terrible. We had some postcards printed. We gave them a professionally made design. All they had to do was print it front and back. They squished and stretched the design to the point of distortion. Now we are stuck with 500 terrible cards :(. They are nice though.

I wish I could give a negative number or a zero. I stopped in on a Friday and told the lady that I…read moreneeded some paperwork to get 4 hours away by Monday. She sold me a service that wasn't guaranteed and it normally took 5-10 business days, which I didn't know since I don't work there. I also asked her to notate on the label that the main entrance was being repaired, and that an alternate entrance was being used. Also, to put the phone number of the recipient on the label. She neglected to tell me that none of that would be on the label, and they wouldn't be able to use their phone to call for further instructions. The package is 8 days out and still not delivered. She could have sent me away to Fedex or somewhere that could give me the service I was requesting. So, I called UPS, and they told me to go to the store and request a refund. So, a "lady" came out of the back, and kept calling me "baby", instead of ma'am, Ms, or by my name. She said "ain't no UPS driver fixing to use their phone to deliver a package, and that they don't do refunds. Talk about not caring about your customers or taking pride in your job. She yelled at me the whole time. She blamed the weather, which was not an issue, because I reprinted the papers and drove them there myself. I asked why the first l sold me a five to ten day ground service instead of overnight, and she said "she did you a favor because it would have cost you $100." Since I had to take off work, reprint and notarize the papers, and drive them myself, I would have gladly paid the $100. She yelled at me the whole time from the moment she started speaking with me. I work in guest services myself, and this is ALL completely unprofessional. I didn't come in there at any of them yelling and screaming. I came in explaining what happened. She escalated the situation immediately with her attitude and raised voice.

The UPS Store - shipping_centers - Updated October 2026

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