This UPS STORE family run working really hard very nice family helpful I wish very best

I don't know if Ups Sets Pricing or this store. Whatever they seem way out Of line. My wife went into Send a relatively light package to Florida to deliver before Christmas which is a week away. The price was 91 dollars plus thirteen for the Box. Yikes. How about delivery after Christmas. The few days extra reduced the shipping fee to 46. Still Out of sight. She went to the usps. The same With delivery guaranted before the holiday for $21, with a box! Something is definitely amiss here. I have delivered packages from This Location previously and felt Way overpriced! AS a follow up i went onto the ups rate tracker, and the quote for a three day delivery was $26.30.. Wake up Cohasset, you're being hosed read more

The UPS Store - Shipping Centers Near Me - Cohasset, Massachusetts

These pirates charged me $3, plus tax, for making a copy of a single one-sided, letter-size document. And only told me about the pricing AFTER they made the one copy. When I complained, they then told me that I could have had three copies for that $3, but after that the price would be a mere $.49 per copy. In CA where everything is more expensive, I am charged $.24 per copy at my local UPS store. It will be a very cold day in hell before I return to this store. read more

Terrible, terrible; could not process a simple Amazon return. Said I "already received refund"; not true item had not been returned! I had to go to Pembroke UPS store - they are friendly and helpful. Cohasset store: miserable people snd terrible service. read more

This place is amazing!!! Every time I come in here, I'm in and out of the store within three minutes. They're always so nice also. Love, dropping packages off of my wife here! read more

DO NOT GO HERE. THEY LIE. I wanted a small (important) envelope to be overnighted to the north shore of Massachusetts. Paid$59. The gentleman said it would get there by 2:00pm the next day. Fine. Didn't happen. I call and a young lady says. O it takes two days when you come in on Sunday. Then why did he totally mislead me!!!!. Not right at all!!!!! And they do not care. One bit. So now my friend has to reschedule a very important meeting. Never again. They cannot be trusted. Stay away read more

I brought in a package in a plastic mailing pouch which had been delivered to me by either UPS or USPS and was told that I could not ship it in the recycled plastic mailing pouch. I had to put the small package in a cardboard box which cost $5.00 - much bigger than the size the package needed. Then with that size of the box included, the whole shipment to VT cost just a few cents under $20. I should have taken it to USPS! read more

I changed this review from one star to four when the business was sold and I thought customer service was considerably better. However, now they have self serve machines to scan Amazon returns. This in itself is not my problem, my problem is how much the employees push you to use it. I was told after waiting in line and getting a non Amazon item shipped that I now had to get in the self serve line to process the Amazon return. I refused, and the young prince behind the counter had no choice but to take my Amazon return as well, but he was very put out about it, gesturing with wide eyes and a complete mug on his face...didn't I see how crowded the place was? Of course I did. I had already waited my turn long enough and it was exactly why I had no interest in getting in a second line! I had to bite my tongue not to say this to someone whom I saw as an entitled and spoiled child that it was about the customer and not him. (Business 101 here right? Also there a touch of misogyny which I FLAT OUT refused to accept from this adolescent boy.) Another time I walked in with a single Amazon return when the store was completely empty... the guy behind the counter actually looking thoroughly bored with his life, no real judgement there, but my point is that amazingly he still told me to do the self-serve thing. My response was OR you can do it. Meanwhile, the young prince and his sister were standing in the back area playing that hand slapping game where one person has to be quick and pull their hands away before the other slaps it. Clearly nothing going on in that place and yet I still get told to take care of myself. Yet another time I needed a pdf sewing pattern printed on large A0 paper and when I called, it was confirmed that yes they did offer printing services but were clueless about what I wanted done, so told me to email my inquiry, but heard nothing whatsoever back. I have to say I definitely had the sense by then that it was better to calI than to stand in that store watching them fumbling around. Instead I took my business elsewhere but felt frustrated at the sheer inconvenience that having anything to do with that place repeatedly seems to cause... I was actually happy to see a family business take over the place, but the amount of self-absorption I see when I walk into that place now is very offputting and I avoid the place when I can. I have seen the owner (father) there at a very busy time growling at the employees to take care of things better and faster, but clearly he's not there often enough to manage things. They must know they are the only game in town. read more

The UPS store by the "Shaws" shopping center in cohasset is a nice , better than nice - family run operation. The family is very helpful and - the "Dad" - ( Mr.Zadi) recently packed a VERY,VERY EXPENSIVE/ FRAMED antique map for us to get to San Mateo safely. Great job. Arrived perfect.!! Thanks s is the place to go... We always go there, it's always excellent service, and friendly. read more

The woman who works in this store is rude and treats all the customers terribly. She never smiles, allows people to ask their questions or offers any customer service when doing her job. The other employees and owner are so kind and helpful that its a shame that we have to succumb to her bully behavior towards our mailing packages every time we walk in. No one in this community wants to be treated like this read more

The only thing going for this location, besides being the only location in the area, is DIY scanning. You can DIY and not have to interact with rude, stressful service from owner/agent/staff who run the place. UPS should review the franchise and train them in customer service. There have been several bad reviews. I posted one based on multiple visits. The owner/agent replied with BS about how hurt they were by the bad reviews and that I "misread" the situation (total gaslighting) instead of owning the problem. My review of poor customer service is backed up by others. They should own the problem and offer an apology to all their customers for the poor service. Take some positive action. --BTW, the younger staff are okay. read more

I use to come here all the time for Amazon returns. I have never been treated so poorly in my life! I was told to change the background of my phone ??? So that my return QR code would scan.... I asked if she could help me, she said figure it out. "It's not that hard" I adjusted my brightness, thinking that's what the woman meant. She rudely continue to tell me that that wasn't gonna make a difference. Change my background ! Mam! I can't change how I receive the email. 3 out of 4 items scanned and worked .... I asked can u scan a different way, or enter it manually. She replies "Change the background of the email from Amazon!!!! " She said over and over . Like I'm dumb! I asked for her guidance. She said I can't help u! I return packages here all the time , never have been talked to rudely or been told it was my problem. The man behind me was like I wouldn't know how to change the background in phone trying to lighten the room. Worst customer service ever! read more

I went in to return two Amazon purchases one of which needed a single strip of tape on the top of them. Connie told me they don't provide a strip of tape to customers and that they were available for sale for four dollars a roll next to the register. She then suggested that my return labels from Amazon would not work despite having two of them in hand she was insistent that it would only produce one return label when scanning the 2 QR codes. I worked for UPS for a very long time and never experienced this level of bad service in any of the UPS stores I've audited ithroughout the US. Avoid Connie, she's the grouch in the covid mask. read more

Older woman in mask is the rudest, most unpleasant, unprofessional employee I have dealt with at this location one too many times. She is ignorant, demanding and lacks customer service skills. The older female franchise owner? No better! I have time and again experienced and/or witnessed their nasty attitudes and been subjected to their obvious disdain for their customers. Today, after being subjected to horrendous customer service, the older woman in mask yelled out behind me .... "your welcome"...it will be a cold day before I thank anyone for treating me so rudely or return to this location. There are plenty of other locations that accept UPS/Amazon shipping. UPS should revoke the license agreement and clean house at this location! I'm done...taking my business elsewhere!!! read more

I have left this business twice now feeling upset by how I was treated and how much I was overcharged. I will not return again. The previous owner of this UPS store Gary was amazing and always fair. read more

The incredibly unhelpful, rude teenager handling the desk is the first reason you should avoid this business. The older woman smiling, seemingly approving her behavior is the second. I will never return. Horrible service, rude to customers. read more

STAY AWAY FROM THIS UPS STORE IN COHASSET!! I regrettably mailed a large box to my daughter at college and it got lost. We are very reasonable and are not blaming the store but who knows. As you can imagine my daughter was devastated as it had many personal belongings. The main issue was that I never had a worse customer service experience. Mike the owner never once returned my phone calls and emails and I had to keep calling. When I finally got him on the phone he offered no help at all to reach out to UPS. As a matter of fact he complained how bad UPS customer service was. Talk about bizarre. Avoid if you want any help at all from this store and the owner. read more

I've never written a bad review for any business, but I've had numerous unpleasant experiences in the last few months at this Cohasset location. I've spoken with many others who've had the same problem. I'm not sure if there are new owners, but the customer service is horrible now and the employees are very rude. I use various UPS locations and find them easy to work with, but this location won't even place one piece of tape on your package. They make you buy a whole roll of tape before they'll take the package. That's just a small thing, but the attitude they give you is uncalled for. I, also, suggest never using them for Amazon returns. Nothing but an ordeal. read more

The best experience I've had sending a package in a long time. The employees were hardworking, friendly and efficient and the price was fair. I was in and out in five minutes-- and told the owner it was such a positive experience-- I wish I had more packages to send! A rare gem. read more

I had a very large and difficult package to ship and after going to another shipping store where I was told they could not help me, I bought a very large box and tried this store. Am I glad I did!! Syed was incredibly helpful and worked with me to find ways to cut down on the expense and size of the box!! Incredible customer service! I will be coming here from now on! read more

Friendly and helpful staff! I was here to drop off multiple file boxes of material for shredding. The young staff were very friendly, responsive and helpful, including assisting in depositing files into locked bins, which otherwise would've taken me twice as long to do myself. So nice (and increasingly rare) to see employees going above and beyond toward customer service. Thanks to them! read more

This place is outrageous. The last owner and now these people seem to not want the Amazon business. Ok fine but don't take it out on me. They we're horribly rude and would've refused my package but they didn't dare. I told them to call Amazon and tell them. Amazon instrucTed me to drop it off at their location. I hope Amazon deals with them I called and let them know. I don't pay Amazon prime to take abuse from people who don't want to do the job. read more

Completely botched an Amazon return. I spent hundreds shipping packages out of their over the holiday. I had a return that they couldn't figure out, so they told me it was complete. Only got partial credit. Never going back. Total lack of respect for customers. read more

Refreshing to read I'm not the only person to have a horrible experience. Syed and Connie were disgustingly rude and disrespectful. I am an ER nurse so I'm anything but sensitive. STAY AWAY FROM THIS PLACE. I have never in my life been spoken to the way I was here. I was told by syed "self appointed owner" I don't have time for you. I was looking to ship an Amazon package, that's all. read more

Great service here! Fast and efficient come here for all of my mailing needs fjfjsjuduebfndje

I loved it I was shipping a pc and it was packed nicely packed the owners were nice and kind.

Box=$9 Putting tape on box=$9 Tape=$12. This was a smaller box that I packed myself. Terrible place, go to the post office, I wish I had.

Recently tried to use the store's services and had a disappointing experience: In my onion the store didn't meet my expectations on a number of fronts. read more

NEVER will I go to this store again! The new owners are rude and I'm pretty sure they screwed up my shipment. Their teenaged kids are fine, but mom and dad? HORRIBLE! Do yourself a huge favor and AVOID THIS PLACE like the plague! I really miss the old owners! read more

Today around 3PM a man came into UPS and asked about opening a mailbox, when the manger told him respectfully the prices, the man was angry about the pricing accusing the manger of lying about the prices. UPS was very busy at the time and the manger had no time to argue with this customer who kept pushing and saying disrespectful things, he would not leave after being asked and continued to harass the manger while he was trying to take customers. read more

Rude. Older guy I believe the owner, snapped at my kid for twirling the card rack. Yah probably shouldn't be but how about saying it nice? My son is three. He doesn't know. And I was busy getting nowhere (see next paragraph). He told him like a grumpy man who long forgot how hard it is sometimes to make sure 3 young board kids don't do something they shouldn't. I was busy trying to make an amazon return. I forgot to print the return labels (last time at another ups I didn't even need to with the amazon drop off program). They told me it's $3 to print it. I couldn't believe it. $3 for one piece of paper!? How about customer service? Insane. Meanwhile my kids were getting scolded. Never go back there. I had a bad experience last time I went (see my other review) and the owner replied they just took over the store and to give it another try. Well, same bad service. read more

0 stars if i could. closed before they were supposed to. if u close at five that does not mean lock the door at 4:50. lazy lazy lazy. do ur jobs til ur shift is over u lazy bums this is why i ship usps listen here buddy dont u dare try to challenge me. who tf are u to tell me i didnt experience what i experienced. u own this business and u are calling me a liar for having a bad experience. if the doors were open til 5 buddy i wouldnt have had to leave this review in the first place. learn how to run a business dummy!!!!!!!!!!!! read more

it was a great ups store easy to do returns, I was out within 1 minute or less.Kind owners, very clean store I will be coming back for Amazon returns read more

I think this UPS store must have been recently purchased by a new owner. The other owner was lovely. Today I struggled to carry two heavy boxes into the store and attempt to open the door. A man stood right next to me on the sidewalk outside and watched me without ever helping me by holding the door open. When we got inside he went straight to the back- talking to his employees -no mask. So he obviously wasn't afraid to hold the door for me because of of covid germs. Just a rude man. When he got to the register he reprimanded his customer about the behavior of her child saying "is that your kid". What a jerk. Never going back. read more

Just left the store. Not surprised that they have so many bad reviews. This ain't brain surgery folks! I came in with my own box & shippong lables for an Amazon return. The woman with the orange face tan charged me $1.00 to tape the label to the box. I offered to do it myself. She said no, we have to charge because we do this this all day. I paid the $1.00 it took her all of 1 second to drag the tape gun across the box. At this rate they are collecting $60 / a minute for services.Rediculous nickel & diming of customers. GOD BLESS THE POST OFFICE! read more

I can say that being in business for myself - and seeing the two reviews that dinged these guys.... here is a question... why should a business, provide labor and free tape? Goto the post office, they will make you buy an entire roll of it. I often throw in things for free - but I am ultimately the one who pays for it and one may want to think about this as I can guarantee you that this store is not making millions of dollars but covering their costs and perhaps a bit of a mediocre salary for the owner at best. I have no relation nor even know the owners name. Just couldn't help but put in a positive review (they always take my pre-taped packages without any argument). read more

Everyone at the store were all so extremely helpful to me today. I walked in with a stack of packages that had to go to three places. No boxes and no special packing with me. The staff took care of me quick and efficient with a smile the entire time. I walked in with a load on my mind and I walked out light as a feather!! read more

The owner, Connie, created a brand new fake account "Jake" to gaslight me. which violated Yelp's terms of service. They can delist themselves but they can't lie. Jake" has zero other activity except to claim I was harassing the manager. I had the audacity to ask this store to deliver on what they quoted and that I waited over 30 minutes to get only to be yelled at first my the owner, a make, and then his wife. Then I read the many other reviews that refer to mistreatment by this couple. They seemed to be enjoying great success but consider it demeaning to serve the public. This is my reply to "Jake" The UPS Store 4523 I appreciate the apology and regret the owner couldn't have offered one before he became agitated. I have video of the yelling. You only prolong the problem if you refuse to acknowledge the root cause; your space is too small (not enough mailboxes) and your staff inadequate for the volume of business. The long lines created stress for everyone in that store, including other customers who were lined up out the door - and the owner lost his cool even before dealing with me. Nothing will change unless and until you address why it happened. My call to UPS will undoubtedly lead to their searching for franchisee for new stores in Hingham and Scituate to serve their customers. read more

I love coming here! The staff is so friendly, helpful, and very patient. No complaints here. Always satisfied.

This store and the team are amazing! I recently discovered it and have always found the staff to be super helpful and kind. In fact, just today I was rushing to get to an appointment and the woman at the desk offered to quickly tape and handle my packages for me. Little things like this make a big difference - what a little local gem! read more