How Kim Saved The Day: (or, at least my presentation!) I travel a lot doing presentations for hospitals, health systems, insurance companies, employers, etc. On a recent trip to Carrollton GA, I dutifully carried my laptop backpack into the [chicken sandwich restaurant], as our company gets very nervous about losing things, and we're not to leave our laptops in the car. Well, I didn't. I left it in [chicken sandwich restaurant], only realizing it was missing when I arrived at rental car return at ATL. I called the (wrong) [CSR], and was assured they didn't have it. I called corporate IT Help, and (sheepishly) told them what happened. A couple of hours later, I had a epiphany and called the CORRECT restaurant. YES! We have it! I called IT Help, "I have good news and bad news...". I flew home to Dallas. The next day, I had another epiphany and called UPS in Carrollton, and was helped (understatement) by the amazing and charming Kim, who said, essentially, "sure, honey, we can actually pick that up for you. I think my husband has to go right by there. Is it the one by the movie theater?" (I grew up in the South, so I'm used to folks talking this way.) "I'll get it and have it in 2-day air." Monday - ok, I can hang with work stuff using my phone. Tuesday - I can do a couple of calls using my personal Macbook. Wednesday it'll hit the fan cuz I have a major Teams presentation for a hospital, and need my laptop. Sure enough, laptop arrives Tuesday evening, and of course, Corp IT has locked it. Several phone calls and emails later, they get it UN-locked, literally minutes before my talk with the hospital group. Had Kim not been on the ball, and a gracious southern lady as well, I would have been wiping copious amounts of egg off my face for some time, and would have probably faced more serious internal issues. Thanks to her, I was able to avoid much in the way of administrative challenges, and was able to keep on keeping on. So, the heartiest of thanks to Kim and UPS of Carrollton, I cannot recommend them highly enough. Truly they went the extra mile for me. The area looks like my native East Texas, and I feel I was treated like family. Thanks, Kim! read more

Turned away after waiting in a long line needing a notary. Blonde with glasses was brash and didn't even see the docs that I had before turning me away. Ridiculous and racist. read more

The store manager Kim May returned my call and was very apologetic for the confusion. She made corrections to the price so that both of us were pleased. read more

Seemingly no leadership. Always hectic if more than three people are in line. If there are any issues, help is hard to come by.

Each time I have used The UPS Store, I have been very pleased. My last visit prompted this review. I needed a notary's signature on some documents, so away I went to The UPS Store. When I arrived, I was met by the most wonderful lady (I wish I had a name) who engaged in wonderful conversation about cats. This is the type of customer service that is severely lacking in many businesses today. She was pleasant, engaging, but did her job and got me in and out. Kudos to The UPS Store. Oh, it didn't break the bank, either! Only $4. read more

The staff is always pleasant and willing to help. Located in a good spot, one can get in and out easily with ample parking.