Absolutely terrible service.
I have used many sign companies from around the area, and the UPS Store in Brookings was without a doubt the worst. Now, I am not one to write reviews, in fact-this may be my first! I was so appalled by my experience that I felt it necessary to share.
I assigned one of my staff members to the task of finding a sign vendor in the Brookings area, proofing what we need, giving dimensions and upon my approval-ordering the sign.
Annoyingly long story short, the sign was printed opposite dimensions. Their staff member Cindy assured me that it was an error on my team's part. I asked that she forward me the emails so I could address it properly. After nearly 6 hours of waiting, I called the store. Cindy was "with a customer." A woman named Reva (sp?) called me back a bit later. What I experienced was the reason for this review. People make mistakes-Absolutely. I do it frequently myself.
I told Reva my situation in hopes that a resolution was in sight. Time was very important in the printing of this sign as it is for a promotion that only runs month long. She then tells me that because the word document we sent over with the wording and graphics to be used was horizontal and even though, we said very specifically and okayed the proof for a 32x45 sign, that they went ahead and printed a 45x32. The store was aware that this sign was to be tall and to be set in an easel. After a company prints the wrong size of sign, and it is proved in writing/email that it was in fact their error, you would expect the company to print the correct signage, right? Wrong. Instead, I was told that they would "junk the sign and you can go find someone else to do the job." After I expressed my concern for the lack of customer service, raised voice and overall poor handling- her response was: "well, we've been going back in forth on email like, 5 times on this sign." Isn't that the point in putting in an order, proofing, and ordering? I was blown away. I stated, "Isn't that your job?"
I asked for her manager's name. Reva then told me that she was the store owner. This surprised me greatly because as a store manager, you should know not to talk to people in that manner. I couldn't believe what I was hearing. I then asked for who she reports to or who I would contact to speak about my experience. She then said, "Um..yeah, I own all the UPS Stores in South Dakota."
At that point, I told her, in her words, that she could go ahead and "junk the sign they made and I will find someone else to do the job." I went down the road to Outlaw signs and had a mock up within the hour.
If you're looking for a sign-head elsewhere, maybe let Reva stick to postage. read more
