I just heard the news that Norm has passed away. I really don't know what to say because he had…read morealready been over 80 years old and still worked there. The whole time I was wondering if he had made any plan to pass his business on to someone. I guess we just have to wait and see.

Norm has been taking care of my mail for twenty years ever since I retired and started traveling…read morethe country in my RV. I would pick out some small town where I would be traveling through in a few days. I'd call Norm and my mail would be waiting in general delivery when I got there. Flawless.

Cool little UPS store, first time being there and the young lady at the register named Skyler was…read morevery polite and had great customer service skills. She actually was engaging with me throughout the whole transaction and after. I asked her how her day was going, and she actually was sincere with me and said she was getting things accomplished first thing in the morning, even though she's been having customers back to back, which I found that refreshing considering a lot of people these days and Customer Service just say, I'm here or just another day at work. Thank you, Skyler for your great customer service skills and making me feel welcomed. I pray you get paid more than minimum wage because you deserve it..!! Suggestion to the owner... I wish you would at least put the holiday stuff on clearance I was told nothing ever goes on sale or clearance here because I asked because I was looking to buy something's from the passed holiday...

Don't use this place used it to ship a package to Port lions they ended up using the postal service…read moreand the. Package magically disappeared difficult to work with both places for insurance purposes they both put the blame on each other just use USPS

How in the world am I snagging the first review on this one?!…read more Is it new? I don't know. Anyway, I recently had a package re-routed to here and the experience was pretty painless. Finding a parking spot close by was easy. (yeah, shocking to me too, bro) There was no line to pick up my stuff. They also have a small selection of shipping and office supplies, as well as PO Boxes.

UPS is a steaming pile of garbage. It takes forever to obtain packages even when they say your…read morepackage will be there the next day after failed delivery because you were not home because you have a job like a normal person. Write on the form that it will arrive in two days for pick up. I don't want to hear some nonsense bureaucratic explanation about why it's not there when the slip says it should be.

Ashley at Matanuska Mailboxes offers the highest level of customer service and care! She goes well…read moreabove and beyond to help make her clients happy. As long as I am in her box area, I will not rent a box from any other business!! If anyone has any doubts about getting a box through Matanuska Mailboxes, put those doubts to test and let Ashley provide you with service that is not matched by anyone.

We have enjoyed using Matanuska Mailboxes. We like being able to get put Mail close to home and…read morethat it is secure. It has been a great thing for us. I would highly recommoned using their services.

Friendly, clean, timely and professional. Our large package was no problem and was able to go out…read morethat night. The price was consistent with previous times we used same box a year ago for a like item and the cost was approximately the same with the added insurance.

Ava needs a raise or some serious recognition at the least. She handled some very rude guests in…read morestore while on the phone with another disgruntled guest and stayed calm and graceful. Her kind demeanor did not change as she hung up the call and continued to serve the other guests waiting.

Sat Dec 27 I dropped off box at Dimond UPS Store. I'm called back 1-2 hrs later. I was told the…read moredriver wouldn't take it because wt on label didn't match the actual weight. The front desk employee was professional. Came back and got it. Emailed and called the intended receiving company and explained my experience. They replied that UPS should have taken it. The intended receiver never experienced refusal before. The receiving company deals with UPS all over the country. Wed Dec 30 try dropping it off again. The front desk employee said driver won't take it. I ask to speak w driver. Driver came out front. I explained situation. No one knows wt until it's weighed at delivery. He didn't care. I asked his name Didn't want to give it to me. I asked for his supervisors name and #. He refused. I asked if he only drives for this shop. He said yes. I took box back to bring it to another UPS Fri as it's approaching closing time. Not enough time to get to other shop. Friday Jan 2, evening, I drop off box at Huffman UPS. No problem. I asked for contact info for filing complaint. Left name, Ph # and email w front desk employee. Never heard from anyone. I would think the owner/manager would care about their employees not preforming their job. Apparently not. Not a good business model.

This isn't a complaint about the store. My complaint is about the heavy set (really didn't want to…read moreuse this description but I do not know his name) manager at this location. Every time I've come in he is rude, disregards your presence and doesn't even look at you or say hi. I'm a very cheerful person, so I always greet everyone and the times I've walked in and even greeted said manager, my mood completely changes as he is a negative energy. I feel it may be because of my ethnic background, because he greets everyone else who is Caucasian and sounds happy. If you don't like customers of all races then why work at a place that deals with diversity? If you don't like your job then why not work somewhere else? Never have I dealt with this kind of "manager." I stopped going to this location, because I don't have time to be greeted with negative energy. Please do better or better yet get a new manager who actually likes people!!

I mostly use the store for returning to Amazon and have no problem…read more When I did ship an item to my friend in Ky. They packed and shipped with no problem. It was expensive but I thought worth it. I was reading the other reviews didn't see anything current ? As want to send something of value with them but now wonder if I should?

Brought items in to be copied. Had the same package copied less than 3 months prior @ $248. Clerk…read morecharged $509 and refused to cancel the order after running our card. I called the Wasilla UPS Store and was quoted the $248. The clerk was extremely rude, refused to refund or credit the order down to $248, and told us the reason they charge twice what other UPS stores charge is because of 'inflation.' I asked to speak to the manager or owner and the clerk refused to give me names or contact info. This Palmer UPS Store IS NOT a company store. It is a knock off franchise owned by a Don Johnson. DO NOT GET RIPPED OFF. Drive up the road to the Wasilla UPS Store.