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The Ultimate Solution by LaNora Shepherd

4.0 (1 review)
Closed • Closed

By appointment only

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12 years ago

Very responsive and results oriented. I don't need a fancy spa to feel beautiful This place is clean and the service was great

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La Peau Spa & Laser - Before

La Peau Spa & Laser

4.5(286 reviews)
3.0 mi
•$$$

I booked services at La Peau in Fresno for a bachelorette party of six. The week of the event, I…read morecalled to modify just my massage because I was five weeks postpartum, dealing with a painful PUPPP rash and stitches in my back from a biopsy. I asked if there was any way to adjust my service, and I was told they would work with me and that the owner would call me that week to discuss a solution. On the day of the appointment, I received my facial (which was fine) and was told again that the owner would reach out soon to arrange something for the unused massage portion. But I never received a call. When I followed up afterward, I was told that because I booked in a group, they would not offer any accommodation--such as store credit or gift card--even after explaining my medical situation. Given that I personally spent $360 and our group spent around $1,800 including tip, I expected a basic level of compassion, especially for a postpartum mom with an ongoing medical issue. I wasn't looking for special treatment, just a reasonable accommodation for a service I physically could not receive. Unfortunately, the lack of empathy and unwillingness to work with me given my specific situation was deeply disappointing. I won't be returning, and I can't recommend this spa. Attached is a photo of what my back looked like the evening before the massage (mind you, this was all over my body).

Shockingly Rude Receptionist Grace (Serena) -- Didn't Even Get to Have My Massage…read moreUPDATE: read owners response at end!!!! I've never left a spa in tears before, but my experience at La Peau Day Spa today was awful -- and I didn't even get to have the massage I booked because of how disrespectful the receptionist, Grace, was. I called earlier in the day to book a same-day lymphatic massage and asked if there were any October specials. Grace told me there weren't, which seemed strange for a spa but I booked anyway -- a $180 service for 2:00 PM. When I arrived, I had to get Grace's attention to check in. While in the restroom, I saw a sign listing October specials -- including a hot stone massage for $140 (normally $160). When I mentioned it, politely, just to make her aware, she got very short with me. I even said I didn't want to disrupt my therapist's schedule, but she snapped, "Do you want to change it or not?" Eventually, she tried to change it, then told me she couldn't because that therapist doesn't offer that service. I said that was totally fine -- I was looking forward to the lymphatic massage anyway. I also had a gift card from one of their events and asked what services it could be used toward. She kept contradicting herself, couldn't give me a straight answer, and started texting without looking up or responding to me. I even complimented her nails to lighten the mood -- no acknowledgment, no eye contact, just more attitude. By this point, I was uncomfortable but trying to stay polite. When I finally went back with the massage therapist (Marissa, who was lovely), Grace/Serena (the fake name she gave me when I asked because she knew her behavior was disgusting, which I did say but never did I say anything towards her or call her names, I did tell her she mad me uncomfortable and was disrespectful) she kept interrupting and acting like there was some big issue when there wasn't. I was actually shaking from how she treated me. In the end, I was so upset I couldn't go through with the service. Grace "Serena" told me I "made her uncomfortable," after I let her know how much she was upsetting me and making me uncomfortable... which was completely backwards, she sounded desperate to keep herself out of trouble-- I had been nothing but courteous. I even wanted to tip Marissa for her time, but Grace wouldn't allow that either. I will never return to La Peau Day Spa, and I hope management sees this and provides Serena with serious customer service training. No client should be treated this way -- especially not in a place that's supposed to be about relaxation and care. Update: Management /the owner saw this, called me, defended Grace and lied to me... then proceeded to tell me she knows people at Yelp and will be sure to get my review taken down!!!

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La Peau Spa & Laser
La Peau Spa & Laser - Relaxing with my wine in the lounge before my facial.

Relaxing with my wine in the lounge before my facial.

La Peau Spa & Laser

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Facelogic Spa

Facelogic Spa

4.0(65 reviews)
3.4 mi
•$$

Great microdermabrasion and Elite facial with Priscella. Loved the chair which envelopes and helps…read morerelax the body while staying warm with piles of blankets. A necessary treat for me as I am always cold. Tell them to keep the blankets off if you must. Relaxing environment. Friendly staff. Front desk and Priscella were kind and caring. Thank you for a fantastic session!

You must try out this place! Incredible customer service from the front desk to the facial itself!…read moreThis was my first time receiving a service here, and I can happily say, I am already looking forward to coming back again! Upon entering to check in, there is a cute little area with snacks, water, and tea- with a few seating options. And if you want to see one of the largest selections of Eminence and Image Products...oh my goodness, yeah, they have it! I was sooo happy exploring all the products. In visiting another local spa for years, they never had as many products on hand as I saw today. My Esthethician today, Ruben, not only took the time to really talk about all the new products I asked about, but his skills and demeanor during the facial- just wonderful! Personable, talented, knowledgeable...I highly recommend seeing Ruben. I also learned that special orders can be made for Eminence and Image products, as well as Nairian, which is another product brand, but from Armenia. From the Eminence Line, I purchased Soothing Chamomile Tonique, Stone Crop Hydrating Mist, & Citrus & Kale Potent C +E Serum. Service info: I enjoyed a customized Elite Facial today, and I'm eager to try the Hydrafacial in the future. I changed into a spa wrap, and got super comfy, relaxed, blanket and all! The steam, the products and application, gentle touch/massage, and lovely conversation made my first experience memorable. Bravo to Owners Sevag & Susie for managing this great business- well done!

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Facelogic Spa
Facelogic Spa - Image and Nairian Product Selection.

Image and Nairian Product Selection.

Facelogic Spa - Facelogic offers customized and affordable luxury services to help your skin glow

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Facelogic offers customized and affordable luxury services to help your skin glow

The Ultimate Solution by LaNora Shepherd - estheticians - Updated May 2026

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