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The Ugly Mug

4.4 (275 reviews)
Open • 6:30 am - 4:30 pm
Updated 2 months ago

The Ugly Mug Photos

Business Info

THE UGLY MUG ATMOSPHERE

What's the vibe?
Moderate noise
Outdoor seating
Good for kids
Dogs allowed

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Recommended Reviews - The Ugly Mug

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Reviews With Photos

Games
Hannah N.

The ugly mug in the Soquel village is a super chill spot to hangout. The space is set up for people to be inside with their computers but there are also spaces where conversation is encouraged. The also have a bunch of games that are available for people to play. Their coffee is really good!! If you bring your own cup, you can get coffee from the dispenser for $3. They also carry pastries from Kelly's bakery. The pan au chocolate is delicious. I love this spot to hangout or to just stop by and grab a coffee. This is a very inclusive space that is a great location to make a third space in your life!

Aquarium
Jessie D.

First time trying the Ugly Mug! The staff was super sweet and chatty, and the atmosphere was perfect for meeting up with a friend (or studying if you can handle the noise and lack of WiFi). My matcha was lovely and I will definitely be back to try more options!

Octopus art on ceiling
Deirdre R.

I came here to meet a friend and had a great experience. Have been here often and enjoyed it in the past too. Their death by chocolate brownies are a must try. I always love looking at their fish tank too and the coffee shop is clean. I had fun looking at their stickers and bought one. I saw a barista scraping a sugar cube on a fresh orange to put in an espresso drink which gave me great ideas to try at home! Very great drinks my chai masala was good. The baristas were pleasant and very good at their job and I felt like the coffee shop was welcoming to all people of all types which I loved. I enjoyed looking at the octopus artwork on the ceiling. This coffee shop is good for relaxing, reading, studying, meeting friends, or having a snack. They have lots of different types of milks for you and there is a bakery nearby so you smell good fresh bread although I don't think they sell it there but I'm not sure. I give the ugly mug coffee 5 hearts!

The Donnie Darko. 10/10
Sarah G.

Yes, I behaved like a tourist, taking videos and pictures of my experience here. I just really liked the whole vibe. On top of that, our drinks were outstanding. So was service. I saw a gigantic double-crust pie in the display, and enjoyed my first slice of whatever olallieberry pie is. The barista warmed it up and added some whipped cream. My drink was the Donnie Darko, which was espresso, almond syrup, and heavy cream, iced. I wasn't expecting to love it so much. They have a lot of local zines and stuff to read, and they have some cute stuff for sale, like the slingshot journal I bought for $12. We need a place like this where I live.

Iced mocha, earl grey tea
Annabelle R.

We came by on a Monday afternoon and loved everything about this place. Easy street parking right out front, quirky decor and inviting atmosphere, with lovely artwork on the walls, including awesome animal paintings by Wendy Maness (oil on canvas), even a fish tank and board games near the back, and diverse seating options. There were so many great items on the menu, including ice cream soda and ice cream floats, though I went with my regular, an iced mocha. It was amazing here, fresh, cold and creamy, chocolatey, just really great flavor enough to set it apart from all the other places I get it from. My bf got the earl grey tea and enjoyed his beverage as well. The staff here was outstanding, friendly and helpful. The employee even told us that every Monday customers can roll a dice, and if we get a double, we get $5 off a purchase. We didn't get a double, but that's still kinda cool. Even cooler, they do live music here on certain days, and possibly other events as well. Love this coffeehouse, and would defintely recommend it!

Not too sure what the cup says. It's super old, worn and most likely not part of a set, but just some random mug... I'd go back because it's a nice spot and a cool place to write, but lord only if there be a little update on the those ugly mugs lol .

Ray o' frickin' sunshine cappuccino
Megan B.

AMAZING coffee! Been here multiple times and have never had a bad drink. They have all the standards plus some unique coffee drinks that I haven't seen anywhere else (and are totally worth it). I recommend the Ray o' Frickin' Sunshine: espresso, soy milk, orange zest. They also have good coffee cake and rotating quiche flavors (some better than others). The Ugly Mug is on the corner of Porter and Soquel, hosts open mic nights, and is 100% the Santa Cruz/Soquel vibe. I highly recommend swinging by if you are in the area. Plenty of seating me good music. As for service, super kind baristas, laid back and cool, and the owner sometimes hangs around and he is so funny. If you want a no-fuss coffee place, this is the one for you.

Outside mural
JoAnn S.

It was a great place to meet with friends!!! I got coffee from a large coffee vessel in the back--nothing to brag about, but it dis give me a caffine rush. Next time, I will have them make a fresh cup. Also, I had a cookie, and the server heated it up to make taste fresher. What I love about The Ugly Mug is that it is a place where people can go to hang out with friends or meet new friends. You can find out what is going on in the community. If you are too shy to go up and talk to someone new, you can look at everything on the walls, and maybe take pictures. Food: 4 stars Service: 5 stars Ambiance: 5 stars

Menu
Michelle V.

Hipster coffee shop. I loved the decor and the aquarium. They have been in business over 25 years. Nice to see the survived the pandemic. And....must give recognition for the most unique bathroom! I thought it was a joke at first since the door looked the size of a small closet. They managed to fit a full size toilet & sink inside.

coffeez

this place is awesome good vibes nice staff verrry yummy coffee(especially mocha) and i love the fishies too! easily my favorite coffee place in santa cruz ! i'll hand the phone over to my friend aiveen now for her review: Hi! I'm sitting with my iced Mexi latte and boy do I feel great. what a lovely drink. the crowd here is also a vibe, everybody seems chill, which says a lot. Ugly mug, more like yuhhh mug.

Rose matcha and mocha latte

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Photo of Dean P.
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9 years ago

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5 years ago

Best local coffee shop. Super friendly courteous staff. Great selection of drinks. All good vibes.

Business owner information

Photo of Steve V.

Steve V.

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3 years ago

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16 years ago

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8 years ago

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3 years ago

great coffee and selection of snacks and pastries including gluten free. we went here everyday while visiting Soquel

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Steve V.

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11 years ago

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9 years ago

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8 years ago

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8 years ago

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7 years ago

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Steve V.

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7 years ago

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7 years ago

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Steve V.

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Photo of Ron G.
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6 years ago

This is a great little coffee shop, excellent brew and amazing muffins. Friendly too. Thanks

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Steve V.

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8 years ago

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4 years ago

Super sweet and welcoming. Non pretentious no frills coffee spot with relaxing vibe. Delicious quiche!

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Steve V.

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20 years ago

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12 years ago

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19 years ago

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18 years ago

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17 years ago

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19 years ago

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17 years ago

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7 years ago

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13 years ago

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7 years ago

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18 years ago

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11 years ago

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10 years ago

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13 years ago

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Page 3 of 7

Ask the Community - The Ugly Mug

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Polar Bear Ice Cream - The best hot fudge sundae. Anytime we're in the area, we stop to get this. So yummy! There's so many flavors of ice cream to choose from.

Polar Bear Ice Cream

4.5(214 reviews)
1.1 mi
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First things first, I did not eat here (yet), we just happen to walk past this place after they…read morewere closed, on our way home from dinner down the way, and what I saw blew my mind. In the window, was the hardest worker I've ever seen!! She was scrubbing the heck out of the floors and counters, I just stood there in awe. Even had my friends witness the incredible-ness that was happening right in front of our eyeballs. I would hire this girl ANY DAY even if I wasn't hiring! This place has a true gem in there, and I hope she is appreciated for her hard work. Side note: I guess at the same time its kinda sad that seeing a person working THAT hard, is actually a rare occurrence these days. That's all. Someone please high-five her for me!!

Oh me, oh my! If you…read morecheck my reviews, you'll find LOTS of ice cream spots in my history. I'm a glutton for a creamy, frozen ball of deliciousness. Polar Bear did not disappoint. Ate lunch in the area but had to grab some scoops from the oval spot. I ordered the thin mint and chocolate/peanut butter double in a waffle cone. It was ice cream perfection! The mint was fresh and tasty with HUGE chunks of chocolate and the peanut butter/chocolate was deep and rich. The waffle cone added a nice crunch overall. The employees were friendly, fast, and helpful in answering questions about ingredients and allowing a few samples. Shop is small but was walk through so the layout works well being on the corner or a busy intersection. Highly recommend Polar Bear Ice Cream - like, seriously, you have to stop here!!

Photos
Polar Bear Ice Cream - "Thin mint"

"Thin mint"

Polar Bear Ice Cream - Large Milkshake

Large Milkshake

Polar Bear Ice Cream - 2 Scoops - Waffle Cone

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2 Scoops - Waffle Cone

Mission Hill Creamery - Coffee Ice Cream

Mission Hill Creamery

4.4(518 reviews)
3.9 mi
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Stopped in for ice cream that was delicious! Servers were exceptionally friendly & helpful as there…read morewere lots of flavors to choose from! Shop is large with high ceilings and lots of places to sit.

Today I came to the Mission Hill creamery for 2 americanos. I ordered one with 2 shots and one…read moreregular. I told her that the one with 2 shots needs cream and the regular one doesn't. I actually rarely leave negative reviews because I respect businesses and business owners and don't want my negative review to affect their business. However, I felt very disrespected and I want the manager to know about this interaction. I ordered around noon on Sunday Oct 11 and a lady with dark brown hair pulled back in a ponytail took my order. I placed my order. Then she handed me the first coffee which had milk, so I kindly asked to confirm if that one was the one with the double shot, and she said, "you said you wanted cream in the single shot." "Actually, I ordered the cream in the one with the 2 shots." "That's not what you said." "Yes, that is what I said. I'm sure of it." "That's not what you fucking said." Wow. I was taken aback and completely shocked. You don't speak that way to a customer, even if you "know" you're right. And on a side note, the couple that got their order right before me tasted their coffee and weren't sure about it so they asked, "Any chance you accidentally gave us her drinks instead?" "No, those are yours... what's wrong with them." (In an irritated tone) Not, oh do they not taste right? What can I do to help? I added that story just to share that she wasn't just rude to me, she was not friendly with the customers before me too. I want to say that the coffee was actually really good and I would love to go back. I still will go back but that type of behavior is unacceptable.

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Mission Hill Creamery - Strawberry

Strawberry

Mission Hill Creamery - Affogato

Affogato

Mission Hill Creamery - Blueberry Goat Cheese Ice Cream

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Blueberry Goat Cheese Ice Cream

Cruz Creamery - Half Honey Lavendar and Half Rose Ice Cream

Cruz Creamery

4.0(210 reviews)
3.6 mi
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I had such a great experience at Cruz Creamer. The woman working was incredibly kind and helpful,…read morewalking us through flavors and letting us try a few before deciding. I ended up getting the Honey Lavender Vegan and WOW. So creamy, so floral, and absolutely delicious, one of the best dairy-free options I've had anywhere. But I had to try the Rose too... and I'm so glad I did. The rose flavor hit me at the end of each bite subtle at first, then this beautiful, spiced floral finish that honestly tasted exactly how I'd imagine rose ice cream should. Delicate, unique, and very feminine in the best way. Can't wait to come back and try more. Highly recommend!

This one was difficult. It was really closer to a 2.5 for me, but with all of the other ice cream…read moreplaces around town, Cruz Creamery just really misses the spot. Ultimately, we came here because the other one that we wanted to go to down the street had a line into the parking lot. In hindsight, we probably should have just waited. The ice cream here just didn't stand out. It melted too quickly-almost like it wasn't really kept cold cold. The flavors meshed together and didn't really pop and you know something is odd when after going through 4 flavors, the lady up front say, "that's the best", or "that's one of my favorites" to each and every one of them. Getting your order mixed up was also a deduction. I wanted a brownie sundae and because she was out of hot fudge, asked if that could be replaced with caramel. I said yes, but ended up just getting a caramel sundae without the brownies?! Unfortunately I didn't notice until after I sat down with my sundae to which point, I just didn't care enough to get it fixed. The place seemed dingy and confused. With ice cream, but froyo, it could be a bit confusing. Overall, it just didn't seem genuine. There are too many ice cream shops around and to call this one a local and community focused ice cream shop seems like a bit of a stretch to me.

Photos
Cruz Creamery - Inside.

Inside.

Cruz Creamery - Outside

Outside

Cruz Creamery - Inside

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Inside

The Ugly Mug - coffee - Updated October 2026

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