We booked a long-awaited, COVID-delayed vacation with my family of five (5) to celebrate my twins…read moregraduating from college. We arranged to spend a couple of nights in Galway, a few nights in Dublin and then fly to Edinburgh, Scotland for the remainder of the trip. We didn't rent a car and decided to travel between Galway and Dublin via Irish Rail. We asked P&H to book train tix for 5 adults and were quoted approximately $400. Thinking this was pricey, we booked tix with Irish Rail for less than $90 for 5 adults. Additionally, we received no advance warning that Ireland doesn't have Uber - very necessary without a car. We learned from our car service driver to download an app that books taxis for all of Ireland. This would have been helpful information to know in advance. We also asked P&H to pre-pay for breakfast for each day of our trip. In reviewing the travel dox, we noticed our stay in Dublin didn't include breakfast. We needed to ask, again to book breakfast. When we checked into the hotel in Edinburgh we learned our reservation didn't include breakfast. Really? We asked it be booked for our stay; not part of it. We also asked specifically that our tour to Loch Ness include the boat tour. While on our way to Loch Ness I emailed asking whether we had boat tour tix. Even allowing for the 5 hours time difference, we didn't hear back from P&H until after our tour was finished (I confirmed with the Loch Ness booking office that our tour didn't include the boat tour. I needed to pay 80 pound out-of-pocket to arrange for the tour). I emailed P&H and included the email specifically asking the Loch Ness boat tour be included. The responses I received were evasive and unclear. Additionally, I asked for an itemized bill and never received one. Additionally, the hotel in Edinburgh was under construction both inside and out. Also, our flight from Dublin to Edinburgh was delayed and we missed out 190 pound Edinburgh Castle tour. I tried reasoning with the tour operator, Viator and got nothing but aggravation. I felt that P&H was disinterested in helping us and my calls and emails were an annoyance. Thinking over the experience, I would not book through P&H again. I recommend you don't either.

I have booked two vacations with P&H Travel- one Spring Break trip to Jamaica with about 15 people,…read moreand my upcoming Honeymoon. Some people may think booking through a Travel Agent is so out-of-date- but it really takes the stress out of planning/searching- AND you don't pay an extra fee to book through them, instead you just get awesome rates and expertise. Both times I have worked with Ellen. She is fantastic- she has great taste, she's honest about different resorts and vacation spots, and she's super easy to communicate with. Most of the time we went back and forth via e-mail, and then we would talk on the phone when we got closer to confirming the trip! She came recommended from a friend who also booked a Spring Break trip- so not only did I have a great experience, my friend did as well. I highly recommend giving P&H a call if you are planning an international vacation- especially if you have a large group and want to make sure everyone books the same dates/location. You've got nothing to lose by calling- oh, except for the stress of researching, planning, and booking.

I can't say enough positive things about Ellen!! She was such a pleasure to work with. She helped…read moreplan our dream honeymoon to Italy and went above and beyond to ensure we had a great experience. Ellen and her team have so many great recommendations, we really valued their experience and input. They ironed out every detail and put together an amazing itinerary. I would highly recommend Ellen, look no further!!

From the owner: Travel Counselors specializing in Destination Weddings, Destination Bar/Bat Mitzvahs, Honeymoons…read moreand other Celebration Travel; Family travel, All-inclusive Resort Vacations, Ocean and River Cruising.

Your information and maps to map our trip to New Hampshire to the Carriage House Bed & Breakfast…read morewas most helpful. It didn't take us any time to get there and your representative was very pleasant and efficient. Carol V. Place 8/06/2014

I don't know if someone had pissed in this woman's cornflakes, but the woman working in the front…read moredesk not Liz, had a horrible attitude and was rude and condescending. I hadn't even been talking to her for 30 seconds and she had already cut me off and been incredibly curt and rude when I just asked simple questions. As a member AAA, I just think the people that are behind the desk should be a little bit more patient and friendly, especially if they're in a customer facing.

Linda is great. She helped me plan my wedding on a cruise to Bermuda. She went above and beyond…read moreto make sure I was happy. I would give her 5 stars, but I know there were a few minor confusions in the beginning stages of planning.

In July of 2019 I traveled on NCL BLISS to Alaska with another couple. This was a trip of a…read morelifetime. We booked this trip with Linda at CruisePlanners in Hanson. She was able to get us the best price possible and added on extra packages for us to enjoy at no additional price. We booked about 9 months in advance and during that time she helped us choose excursions and places to see while on the cruise. The biggest thing Linda helped on is when my friend was sick and had to go to a local hospital in Anchorage AK she helped us navigate with the insurance company what needed to be done. This service alone of being able to talk to someone when your in need was important. If I had booked online I would not have received the type of personal service that Linda provided.

Excellent response to my calls & questions. Stepped up when our other travel agent left us with no…read morecommunications while trying to book a trip to the azores!

Horrible customer service. How can u give someone a gift certificate for a set date then tell them…read moreno we only have one seat. And not offer another date.