I would give 5 stars for the wonderful drivers and nice clean buses, however when you call and set up your ride request they write it down, then someone sets up the rides two days before the pickup date. I have been setting up appointments and each one with at least 2 weeks notice, once I requested a ride almost 5 weeks in advance, only to be told that they weren't able to fit me in. Their only excuse was they were short handed. When I inquired did someone required that appointment prior to 5 weeks or even 2 weeks, the lady looked up today's ride request, said it was just last week, I asked about the initial request was early January 2023. She didn't say why I didn't get this date. My request for appointment for yesterday to regular doctor was denied, after being requested a few weeks ago. The appointment today was one of a few denied since first on January to go see my wound doctor. A very serious issue I have been struggling with for over a year, spending many months in the hospital and rehabilitation center. I was getting to my dr appointments, but not for the last several months. Being in a wheelchair and in my neighborhood makes it the only available transportation. I am not sure why they don't put you on the calendar the day you request it, but they take people shopping and to get their hair done. read more