If I could give them a 0, I would. Flowers were delivered for Mother's Day--3 days early, which I'm not sure they had control over, but they delivered it to the wrong location. I live in a complex, they left the flowers in front of someones door whose # is somewhere in the 30's, I'm in the 90's -- no where close. The person whose house they were left in front of walked over to my home to let me know there were flowers at her door for me. Poor woman was injured, had a walker, was clearly in pain, but she put in more effort than the delivery person. In fact, she was so upset and appalled that someone would just leave the flowers "wherever" and I agree!
I called the florist, he seemed surprised that his driver could do this. He attempted to reach the driver while I was on the phone, he couldn't--but told me he would call me back after he found out what happened. It's 3 days later, and I still haven't heard from him.
It's bad enough the delivery person couldn't care less where she/he dumped my flowers, but when their boss doesn't even have the decency to follow up (on THEIR mistake), well then, that's where the standard of "service" has been set (pretty low). I can certainly try to understand an error in delivery (even if they delivered it 60 numbers away!) but I cannot understand the lack of service (follow up) because that just shows where their priorities and values are.
I'm a supporter of small businesses as they usually care about relationship building with their customers; and they are an integral part of our communities. However, this is one small business I would NEVER recommend. When you don't have something as simple as service--you have nothing! For something as sentimental as Mother's Day flowers, especially in a time when many of us cannot see our mothers/kids--they should have taken extra care--instead the driver dumped them in front of a home 60 numbers away from mine and when they were given the opportunity to "right" my grievance by just offering an explanation and apology, they didn't even follow up as promised!
Horrible! read more