We love our new puppy! The people who work there answered all of our questions, including who the breeder was and where they were located. We were set us up for a successful and confident puppy. Thanks so much! read more

We got our puppy and the next day she had blood in her stool so spend almost $400 having her checked out. Then she got worms shortly after even though she should not have gotten them if she was dewormed twice like the immunization record showed. She was scared of everything when we got her and would hide in corners. She would try to eat her own poop. The warranty only covers if they get serious conditions like parvo. I don't recommend you get a pet from this store read more

I bought my king charles cavalier spaniel from The Top Dog Store on March 15 2021 for $5000,and ever since I had her ,its been non stop back and forth to the vets with many health issues .My dog Bella had been going to VCA to the neurologist as she was having seizures and non stop issues plus to other veterinarians . I had reached out to Marion and Robert Church the owners of Top Dog Store about this and they said they would of only of paid for one veterinary visit as long as it was to only see their vet. Really? So what your saying is how your vet with one visit would of known more then the neurologist at VCA plus the other veterinarians ! I was treated horribly and even Robert church said how the video i sent him of Bella having seizures was from the internet. Seriously ?? That was the same video I showed VCA and her other vets, it sure says alot about how they only care about money and not how these innocent animals are suffering in their puppy mill. No one could even touch Bella as she was in pain no matter what medications she was on . Everyone in my neighbourhood plus the people in my apartment building all knew Bellas many horrific health issues and my friends as they saw Bella screaming in pain or going into seizures no matter what medications she was on. Even when I took her to the vets, and VCA ,I had to remind them to not touch her neck and places on her body as it was her pain points. She had no life at all. The neurologist at VCA told me how unpredictable her condition was. Bella had been suffering everyday and I had spent over $20,000 on vet bills plus and did everything I could for her. Watching her suffering and being in pain was unbearable and then her seizures were non stop .Sadly I had no choice but to put her down on February 6 2024.I am at loss for words and very traumatized by what has happened. I am completely heart broken and devastated over her death as she only just turned 3 years old on January 1 2024 and she passed away on February 6 2024. The only thing that brings me peace is knowing she is no longer suffering and in pain. Bella was my entire world and my best friend and companion. Please under NO circumstances buy any animals from the Top Dog Store in Calgary Ab Canada. When people found out I bought her at The Top Dog Store ,they told me it is a puppy mill and unfortunately they were right . Jeni Cousins read more

Please don't support puppy mills.. the owners only care about themselves and making a quick buck. These animals are treated very unfairly and are crammed into small kennels. I doubt they get very much exercise since they aren't vaccinated and can't go outside. Buying a dog from a store like this can cost you in the long run as well. These puppies are going to have all sorts of deformities and health problems because they aren't bred or taken care of properly. If you're looking for a puppy/dog please consider adopting! There's a bunch of lovely animals that are in need of a loving home. read more

My boyfriend and I have been wanting a puppy for a while and we fell in love when we met Dottie a Cavalier King Charles Spaniel last week and bought her on the spot! We got a good deal that came with everything you need to start off with your puppy! Everyone working was so amazing and seemed to love and take great care of the puppies! The manager Marley was more than helpful to us as we don't currently drive, she was willing to give us a ride back home with Dottie and a bunch of stuff we got, and even gave her personal number in case we need anything! Dottie is fitting in great and they seemed to have given her a good base for training as we haven't had her long and she is already thriving! I would recommend Top Dog to anyone looking for a loving, well looked after puppy! read more

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My husband and I had been looking for a puppy for quite sometime. I spoke with some breeders (most had waitlists), online, kijiji etc. One day we were looking through the top dog website and saw the cutest puppy so we went in to have a look. They have lots of little "play" areas set up and they do clean them in between. So we sat with this puppy (I had my jacket on). The sales guy was informative, nice, answered all our questions. I KNEW I have allergies so I specifically asked if he was a big shedding dog...I was told "he is low to non-shedding". So we bit the bullet and bought him. They had a puppy package of food, toy, crate, puppy pads etc that we did buy. So with the dog it was $2000. We take the little guy home that night, play play play and we all go to bed. The next day I go to work and my husband is with him all day. When I get home...anxious to play with the little guy...I notice the shedding! This was NOT LOW TO NONE SHEDDING DOG. I tried to ignore it and within an hour I'm covered in hives!! I'm sitting on the couch bawling as I knew we had to take him back. We called the store, they said yes bring him back. I was so devastated/ crying that we had to take him back that I couldn't even go back in the store. So my husband takes him back. He's upset emotionally as well and comes back out and says they won't give us much of the money back. Because we initialed the allergies part on the contract. My husband explained that we were told he was a low no shedding puppy but it didn't matter. This store took $1100 dollars from us. They only gave me $800 back. My husband later called and talked to the manager who said they charge an administration fee. So he asked what the fee includes for $1100!? Which she couldn't explain and the conversation went no where. So my advice to anyone looking at getting a puppy here...be very careful. They are out for the cash not the happiness of the customer. read more

I was curious about all the fuss regarding this store. I went in and asked if I bought a puppy would they give me the name and contact information about the breeder. I was told that this is confidential and the breeders do not want to be known. RED FLAG! Any good breeder would love to have their name and kennel name out there. I'll never buy a pup from this place. I walked out. THESE PEOPLE ARE SELLING PUPPIES FROM PUPPY MILLS!!! read more

Well....what can I say....this store is the skeleton in Calgary's closet! The store claims their puppies Coke from reputable breeders but this is a lie. Their puppies come from puppy mills - and their mothers are forced over and over and over again to give birth until she is no longer able. The puppies are adorable of course!!!!!! Their moms live a life of a use and pure hell. The store does not disclose the breeder (although at one point early on they showed inspection reports from several "breeders"). The information disclosed that there were several puppy mills that they got their puppies from and each of these "breeders" had anywhere from 40-80+ puppies at a time of mixed breeds...a whole mush-mash of breeds. These are not reputable breeders. Reputable breeders do not sell to pet stores, they do not breed various breeds and mixes, they do not have dozens of puppies at a time and they screen their clients. They also follow up with all the new homes and keep track of their puppies. Reputable breeders do not allow you to give your puppy away or breed them. A reputable breeder has a contract that you agree to bring the dog back to them if for any reason you can't keep him/her. They do not sell to just anyone and least of all pet stores! The puppies at Top Dog are kept in kennels that are raised off the floor. They do not have beds and they walk on wire crate surface with the pads of their feet and their delicate claws. How comfortable or safe is that????? The owner claims it strengthens their feet - this is also a lie. I have met 2 people recently whose dogs came from Top Dog. Top Dog sold a 6 week old puppy to an 80 year old woman! The woman's daughter was gone on a holiday and came back to find her mom completely frazzled because she did not know what to do with this puppy! The immediately tried to find a new home and when they didn't find one within a few days, they were going to take her to the city pound. (Grrrrrrrrr). In any case, a co-worker of the daughter took the puppy and now the puppy is a little over a year old! SOLD A 6 WEEK OLD PUPPY TO A WOMAN IN HER 80's?????? Another puppy Charlie was just recently rescued. The owners bought him from Top Dog and then locked him in a basement kennel with another dog for a year. The dogs were rescued but suffer from psychological trauma now. Top Dog posted a picture of one of their moms at the "breeders". The picture caused such a stir that they removed it. I will share a couple of pictures with you. I met three other people who had severe health issues with their Top Dog puppies that they purchased. One puppy died a couple weeks after being purchased, the others had huge vet bills. Bottom line is, this business does not care about animals or their welfare. They buy their puppies from a puppy mill and then charge premium dollars, making a huge profit off the backs of abused animals. Stop buying puppies here and they will eventually have to stop supporting puppy mills and backyard breeders! I know the puppies are adorable and everyone wants to buy one because they are too hard to leave in a cage in the store, but every time a puppy is bought, Top Dog gets another - so you and Top Dog are supporting these disgusting puppy mills. I will post a couple pictures here if I can... They are legitimate top dog pictures. The One photo is the mommy dog that I talked about earlier and it is the photo that top dog had posted on their site. They obviously thought this was a great photo which speaks to what little compassion they have for animals. You will notice she is losing her fur and looks terrified, completely worn out and desperate. Obviously the writing that is on top of the photo was added after the fact but I do not know how to remove it. You will also notice top dogs stamp in the bottom right-hand corner. That stamp/logo was put there by Top Dog. RESEARCH FOR YOURSELF! CHECK OUT THE BLOG http://puppymillsexposed.blogspot.ca/?m=1 PS - I was forced to give this business A Star....hopefully the 3 pictures post. read more

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If you're looking to support the abuse and exploitation of animals while feeding the rich who profit from this sort of thing, then I guess you've found it! Puppies here are not rescues, they are not from reputable "breeders", they are from puppy mills, over bred dogs who are born, live, and die in a cage. Don't believe me? ask them to where their breeders are, if you could visit to meet the parents of the puppies, or ask for a history of the family health....a breeder should be able to give you all of this. If you want to a furry addition to your family, and you are ready to take on the responsibility of loving it unconditionally for the rest of its life, then I want to personally high five you, because thats awesome. Go to any local animal shelter who rescues animals, AARCS, Calgary Humane, ARF, Heaven can wait...they will all guide you through the process of finding just the right addition to your life. They will want to ensure you are receiving a good match for your lifestyle and the money you pay will be going to rescue more animals in need, not the deep pockets of a businessman who is in it for profit. The holidays are coming...this is NOT the time to go into a store and take an animal home as a gift. Animals are living things that need a lot of consideration before receiving. I beg anyone out there who wants an animal to please do your research, educate yourself and do not support this type of business...because thats what it is, a business. Adopt. Don't Shop! read more

I went it to the store and observed: 1) prices way too high. Example blustream $25 theirs $32 2) puppies They are very adorable and all.. I find it they are waaaaayyyy to young to be coup up like that. They need their moms. 3) puppies... Again, some of them are malnourished. I was playing with a frenchie and both of them are very skinny. 4) clerks Not one of them said hi to me as I walk through the store. I don't recommend this store at all! read more

We bought our sweet little Yorkie Havanese puppy, Zuzu, at the beginning of January. We got to play with her over a couple of days, as well as her sisters before deciding on her. We were allowed to bring our other dog, Teddy to meet her and play with her on neutral ground before committing to her and bringing her home. The staff was friendly and helpful. They not only checked in with us a few weeks later to see how things were going but they also recognized us when we came in to by some more food later on and asked how our little horkie was coming along. Since they allow people to play with the puppies, she is completely accustomed to letting children play with her and she has been super adaptable with Teddy, who has been a very good big brother. We love our Top Dog and I have recommended this place to friends to check out, too. read more

This is the ***only*** store in this city that *sells* puppies - and there's a very good reason for this. All other pet stores help rescued dogs and cats. Pet stores that SELL puppies sell PUPPY MILL puppies. Dogs that are bred from momma dogs locked in cages their entire lives with the only intention to make as much money as possible. LIVING IN FILTH and NO CARE for their health or comfort. These puppies are also PLAGUED WITH HEALTH AND BEHAVIOURAL PROBLEMS their whole lives. Please educate yourself. ASK FOR BREEDING AND HEALTH HISTORY INFORMATION. Ask to see the parents of any puppy you are considering. A reputable breeder will do these things without question. Puppies and dogs are NOT products or presents. They are a lifetime of hard work and worth every minute. Make sure you know what you're committing to. And if you can find it in your heart to consider adopting a rescue puppy or older dog, you will save lives. You save the life of the dog you adopt and the life of the next one to be rescued. There is no greater feeling than knowing you have saved a life. Rescue today! :D read more

When I was dealing with Top Dog in store versus through social media and their website were two very different experiences. I am from out of town and while trying to communicate via Facebook where they are slow in responding (sometimes taking days) or over the phone being not very helpful. And when that is the only way to get ahold of them from where I live it was very frustrating. When in store the location is very clean and the staff is helpful while I met multiple puppies. Finally after choosing the right one for my family we made sure to ask them for any and all documentation they have about the upbringing of the puppy and her parents finding all that the only information they were willing to give was a vet inspection and they never told us about the parents locations or photos. We talked to the staff about the fact we were out of town and could not visit The Top Dog choice of vet and they discussed that there would be no issue and warranty and the puppies health guarantee would still be in place. Not even one week later my puppy had a tooth in need of being extracted and kennel cough, Top Dog told us we would have to drive our sick dog to their choice of a vet if we wanted it to be covered fully!!! Not at all like we were told in store!! The owner of Top Dog was not very understanding of our situation and held a disrespectful tone with us over the phone, taking no consideration for what we heard in store from their trained staff! The puppies from this store are very cute and the staff can be helpful but I WOULD NOT recommend The Top Dog Store to anyone after my experience. read more

We bought our bulldog from here and she was originally listed at 3,800$ they came down in price and we got her for 3,000$ - we took her home and she was perfect minus the fact they didn't tell us how sick she really was!!! They taught her to poop in her kennel where she sleeps! That was so hard to get her out of. I would NOOOOOT recommend going here as this poor dogs are sick & way over priced. Please report as much as possible to get this place shut down immediately!!!! read more

I purchased a Cavalier King Charles Spaniel from Top Dog approximately eight months ago and am so in love with my new dog. The entire experience of visiting Top Dog, spending time with the puppies, getting answers to my questions, purchasing my puppy and the follow up was fantastic. The over all customer experience was WOW, and second to none. Truly life changing. read more

Wish people would do their research before buying dogs here. Any reputable breeder will not sell their dog to a pet store. Any responsible buyer should meet the breeder, see the parents, see how the breeder interacts with the dogs and see the conditions the dogs are raised in. None of this happens at Top Dog. This is a RED FLAG that Top Dog uses unethical breeders aka puppy mills. read more

The Top Dog Store is very concerning to me, although the appearance of the store is fine, they are selling puppies! In small enclosures walking across grated metal floors. The store front claims they support Ethical breeders. I am somewhat suspect, especially after speaking to the staff. Not very knowledgeable, not a store I care to revisit! read more

This is not right. It is heartbreaking to see so many tiny puppies in a small cage with nothing but a bowl of water and 1 toy. A young family with 3 young kids was contemplating buying a tiny spaniel and the kids would not leave the pup alone. I did not see a "certified technician" supervising anything. This is ultimate cruelty and while the store part should remain open, they should not be selling puppies! I will never go back in there again due to my sympathy for these poor dogs!! read more

This store has extremely shady business practices. Further to the reviews indicating the customer service is dodgy - taking "administration fees" for returned dogs, upwards of $1,100.00, they have blocked anyone from their Facebook page writing a negative review or angry reacting to their posts to conceal the dodgy business practices that they follow. I have read through reviews and note the following: - multiple reports of puppies much too young to be separated from their mothers prior to 8 weeks of age on display. Anyone with dog knowledge knows that the first 8 weeks are instrumental for development and separation prior to this time frame can result in behavioral and medical challenges. - reports of puppies being thin. Thin puppies may indicate malnourished and unhealthy puppies. Additional reports of puppies with medical issues that fall 'outside' of the company policy of coverage, leaving owners with expensive vet bills. - reports of 'purebred' puppies winding up being a mix. Puppies costing thousands of dollars for 'purebred' status turning out to not be purebred. - there is no such thing as a reputable pet store selling puppies or kittens. Reputable breeders want to know who is taking their puppies as they take great pride in their puppies and develop an emotional bond with the puppies, wanting to know who and where their puppies are going. - this store clearly stocks puppies from puppy mills. Parents of these puppies are cooped up 24/7 in tiny cages, never walked, neglected, and uncared for. Unhealthy and neglected parents will not produce healthy and happy puppies. If you are going to purchase a puppy, I strongly urge you to be humane and save yourself a whole lot of headache and $$ by researching reputable breeders and reading online reviews. This store has no place in our society. read more

The workers weren't the most friendly, online it says you can ask to see and play with one puppy at a time but in person we were not allowed unless we were serious atm, They do not care for your experience with the puppy but rather the high price you'll pay for it. We would highly suggest looking at local breeders or adopting from other places! A big disappointment for us! read more

I wrote a review on google regarding this company suggesting they use a rescue organization rather than breeders, I wrote the review because when I suggested it on facebook the owner deleted and blocked me from commenting. I will post what the owner responded to my comment and leave it up the readers to decide if this is a professional owner " you were deleted from our page for using the same poor manners and language that you used in this review. You may want to rethink how you communicate with people" The owner did not even remotely even try to answer my question regarding Breeders vs rescue. read more

My family had been looking for another puppy to keep our three old Havanese company for awhile. Our Havanese was purchased from a breeder in BC and our dog is beautiful and healthy. I knew that my breeder had sold some dogs to Top Dog so I thought they would be safe to get a dog from. At the end of February my family happened to go online and fell in love with a Havamalt. We decided to check her out as we had been on several breeder's list for a long time . We were enamoured and put a deposit down and picked her up the next day, 72 hours after she arrived to Top Dog. When we picked her up she was 8 weeks old, and a veterinary examination said she was perfectly healthy and all was good; respiratory,cardiac,etc. Two days after bringing her home I had an independent vet check her over. He said she had a terrible heart murmur 5/6 that would need to be investigated further and possibly would need surgery. How could the first vet miss that? The dog underwent a pile of cardiac tests that I had to convince TOP DOG to pay for ($1000). They had the nerve to tell me that her heart murmur was normal and she'd grow out of it. After having the cardiac assessment done by cardiatric vet, we were told she needed to have heart surgery otherwise she wouldn't make it past 18-24 months. We were devastated. I contacted TOP DOG and shared the medical report and they still argued that she did not require surgery. After a great deal of correspondence, they decided to give me a refund for what I paid for her ($4500) and wiped their hands of responsibility. Our dog just had surgery and is recovering incredibly. It cost me the same price for the surgery as I paid for the dog. Since this was considered a pre-existing condition, insurance did not cover it. I wish I had researched better and had known that they operate puppy mills. This turned out ok because I had the money for the surgery, but it might not have been for someone else. BUY FROM A BREEDER. YOU WILL KNOW WHAT YOU GET! read more

I think it is nice to able to still buy a puppy from a reputable pet store. People who are breeding dogs will still continue to do so even if this store was not able to sell them anymore. The puppies are handled well and get a lot people interaction which is great. I have a daughter and two other cats and even though I would love to adopt a dog from the human society I just cannot trust the fact the the animal would be okay with either. LEAVE this store alone protesters and go find something else to complain about. read more

Horrible.....Horrible.....Horrible!!!! The staff misrepresented the breed of a puppy with the "writing on the window" and with their verbal information. Later to find out when going thru the package of papers on the puppy that is in fact a different mix then what was presented to us. When we contacted the owner about this issue her response was a "too bad for you" attitude. The staff even lied about the information they gave to us at the time of purchase. I will be sure to tell everyone I know looking to adopt a puppy to NOT go to this store, because without a DNA test done on the puppy, you really have no idea what your getting. A staff member even said "we move the puppies around, so its easy to get them mixed up" STAY AWAY!!!!! read more

This store should be a big red flag to most. Puppies stuffed into cages, no interaction, over priced mixed breeds, no information about where they come from, and absolutely no way of viewing the parents of these pups! Ethical breeders? I think not! The store uses wording such as "adopt" false suggestive messaging as far as I'm concerned. Something isn't right with this place, I would never purchase a puppy from this store! Wish the public was more informed about puppy Mills and stores like this. So cruel and misleading. No stars for me if that was an option. read more

How very sad that just when ALL the pet stores in Calgary chose to stop selling puppies (and kittens), thanks to media exposure about puppy (and kitten) mills and pressure from the public, this opportunist opened a business that would ensure those puppy mills continued to operate. And how very sad that there are still enough naive (and/or willfully ignorant) customers to keep this store afloat - people willing to believe The Top Dog Store doesn't use puppy mills, that the very high numbers of mixed breed mutts arriving daily and weekly in a never ending stream are elite, expensive "designer" dogs, that the store is doing the charitable, good-hearted service of "finding families for puppies" - people who refuse to see the very nature of The Top Dog Store's business model can't possibly be anything other than a partnership with puppy mills for the purposes of huge profits from the cheap and endless supply of highly appealing, emotionally compelling, disposable merchandise. Some of the "ethical" breeders the owner claims to use have already been exposed as puppy mills. They each have dozens and dozens of pregnant dogs (who were once puppies themselves) kept in small cages 24 hours a day, physically and psychologically deprived of anything except the barest of essentials to keep them just physically healthy enough to produce litter after litter. They are nothing more than disposable livestock, with a continuous supply of their own daughters to take their place when they become too sick or too old to keep producing puppies. What happens to all these many dogs when their bodies become too worn out - and at a very young age - to keep producing litters? What happens to all the puppies born in litter after litter who don't get purchased before their cute puppy expiry date? As to the breeders that have not yet been publicly exposed, the owner simply won't provide any information about them. You are expected to believe his ridiculous claim that "ethical" breeders would produce such a wide variety, and in such great numbers, of all the mixed breed mutts being offered for sale at the store, AND that these "ethical" breeders would pass their puppies off to someone else to sell - to whoever who can plunk down the asking price. Unbelievable. The Top Dog Store even calls the purchase of their puppies "adopting" - which is a word coined and used only by rescues and shelters - just another shocking gimmick to disguise The Top Dog Store's real business model. As long as there are shelters and rescue organizations (SO many shelters and rescues!) packed to the rafters with homeless, abandoned animals (SO many animals - including puppies!), there's simply NO good reason for anyone to be breeding more of them. If you truly believe you are ready for the full-time care and all the sacrifices of providing a life-long home to a completely dependent fur person, please visit one of the MANY shelters or rescues. But please don't support The Top Dog Store, don't fall for their completely dishonest marketing - please refuse to support puppy mills. Here's more information on The Top Dog Store as presented by Vets To Go radio and one of their resident veterinarians, including links to reports on some of the "ethical" breeders used by The Top Dog Store: http://vetstogoradio.com/episode-63-december-28th-2014/ read more

I came to the top dog store on June 27th, 2016 at 6:25pm to look at one of the chihuahua puppies my friend sent me a picture of as I have a puppy and wanted to see this one in hopes it would be a good fit and get another one. I jokingly said to my friend 'I wonder if my boyfriend would be mad if I brought home another puppy' and laughed, and the tall cashier made the comment 'they don't stay puppies forever' as she walked past me. We waited there for about 5 minutes and another couple came up to the window and started looking and right away, the same lady who was rude to me, asked if they wanted to see a cocker spaniel. Great customer service. It's not like I'm some 16 year old teenager. I'm 25 years old. I had very high hopes to leave with the puppy today, but instead walked out empty handed. I Guess kijiji will have another buyer today. read more

Bought a "pom" a few months ago. Our experience went well. Staff was friendly. Unfortunately we thought with the crazy price that we we're getting a pure bred. Not even sure what she is. We get asked asked frequently what she is... She does not look like a pom at all. read more

No ethical standards. How can you keep a steady supply of animals, if you are not getting them from puppy mills? How can a "breeder" sell dogs to a store, where teenagers will determine who gets to take the dog home? Recently a rural southern Alberta breeder was shut down by the SPCA. Robert and Marion Church used to list 6 breeders, 4 of whom where from Southern Alberta. Robert Church has a steady production system for puppies, as he requires a variety of puppies all the time. Without this mill, he will notice a decline in the puppies available to him. This is excellent news! If all of his breeders were shut down, he would have nothing left. There are no words to justify anyone going into this store to purchase in inbred, production, puppy mill anima. The stores "kennel inspections" are done by Robert's wife, his employee "trainer" and a brand new vet. The photos he shared (but took down when he realized that anyone with a heart would think they are horrible) show the terrible lives the poor mother's have in these puppy mills. Not about the dogs for this store, all about the money, don't be fooled. The organization Robert belongs to, PIJAC, is a big pet industry group, working together to keep pumping out dogs from puppy mills, into stores. They provide resource tool kits, on how to fight cities trying to ban the sale of pets in stores. Ask yourself, how do they keep a steady supply of dogs? What happens to the dogs that are returned and can't be sold? Terrible place, cruel, no ethics. read more

I was super excited to finally be able to visit with some pups and finally decide to get one. I was ready and all set ...then the super unprofessional staff (some not all) turned a super positive day into a horrible one! If you want to buy a dog, 1. Make sure you do it on a week day, because the manager/owner will more than likely not be there or will call in sick ...like today. 2. You better have 2000.00 cash ready to go 3. Don't expect to be treated with kindness unless you have a lot of cash, I had everything in order, the finance stuff. They had my job, id, and all paperwork ready. I was then expected to pay a 400.00 deposits just to hold the dog in the cage for the weekend because they won't release a dog until every penny is in their account! Ok I get it its a business...but still what about what works best for the family and pet? The pet could have been in a loving home over the weekend with a lot of one to one time before the next week. The staff said I was harassing them! All I did was ask question like "why" there must be something you can do" and asked to speak with the owner" then finally when the owner did talk to me she just threatened to not sell to me. !!! wow! Great people skills lady! I have had depression and lost my other dog to cancer about 5 years ago ...this weekend I finally fell in love with a dog and decided to make a new friend. Having a dog truly helps me with my emotional issues, and this store is cut, dry NO ,,,thats all they know how to say and with no wiggle room, no compassion, she said I could take off in a plane and leave them with no money! lol really ...I gave you all my finance info, the cops could track me down so easy! I gave references and everything. Pathetic that you would treat someone like this. There was only one staff member there who actually was willing to speak to me like a normal person. Unlike the others who acted like they run the word and their shit don't stink. I am super sad, my heart breaks because if they were only willing to be a bit more flexible I could be sitting here with my new fur friend and he could be out of that cage. I use to like that store but now...I just don't know...on top of that they refused to show me pics of the dogs parents, they only offered descriptions. Also, the Facebook page and whoever updates it is super slow, I have been in there and seen new dogs...then online no new dogs. I have checked online to see if the dog I like is still avail and it says 2 are but in store only 1 is left. The person responding said 2 are still there but in fact there was only 1. Its sad that customers know the stock better than staff. Oh and the new guy working there, took a more break right out front of the store, then when looking for paperwork ...could not find it said *F*** ! Right in front of families and a kid! The little girl left in charge on a sun, was gossiping and texting half the time I was there, so ya no respect from me. I much prefer some of the weekday staff, I highly reccomend buying on a weekday, this way if you finance u will have no issues like I did. Long story and I know I was emotional and alll but this decision to get a dog again was huge for me and all they did was make me feel like shit! So...thanks Top Dog. I went to the Humane Society and look at some animals there...next I will just look at kJ and the news paper. read more

I bought a shih/pom/poo from this place and the dog ended up having genetic issues. He has patella displacement, retained baby teeth and adult teeth that have not erupted yet. The warranty only covers $1000.00 and you have to use one of the stores approved vets, which are extremely overpriced. Just to take care of his teeth would use up all of his warranty. I took to another vet and got him neutered and his teeth fixed for $700.00. Which still leaves me the $1000.00 to cover his patella issue and physio therapy! The vet advised me to let the owner of Top Dog know that there is a genetic issue with this particular cross, so they could tell breeder not to do that cross again. The owner didn't seem to care and wanted me to another opinion from one of her approved vets (that are extremely overpriced!). I had already taken the pup top two different vets that said the same thing, so why am I going to get another opinion? This owner clearly only cares about making a quick buck and not the dogs. I will definitely will not purchase another dog from from this place, nor should you. I recommend doing your research first and not use this place. read more

Positive experience buying our puppy. The staff were friendly and helpful. The store was clean and bright. The puppies were being played with and interacting with customers in supervised areas. Sorry to all those who post negative reviews based on "puppy-mill" theories. I don't think Top Dog would stay in business if the puppies they sell came from less-then-reputable breeders. My main concern is that the puppy I purchase is healthy. The store has the records/documentation to show shots given and the vet visit they received. The most important thing about purchasing a puppy is to research the breed and know if it's a good fit for the family, living arrangements and lifestyle. We would have loved to get a dog from a shelter, however, there were no small breed available during the time we looked or the age of the dog was older than what we were looking for or there were behavioral issues we didn't feel equipped to manage. I also looked into breeders, but some want a non-refundable down-payment and you don't really get to choose your puppy but one is "chosen" for you based on information you give. Sorry, but I prefer being able to interact with a puppy that I'm about to spend a large amount of $$ on. I would not hesitate to recommend Top Dog!! read more

Why would anyone buy a puppy from here? There are plenty of wonderful rescue agencies that have all types of breeds, ages and sizes available. No, most are not 8 week old puppies, but they are loving dogs that deserve a chance. I am ashamed of the people in this city for buying here and supporting this terrible place. Shame on you. read more

I had a great experience at Top Dog, the staff was terrific, Doug was patient and helpful. Marley also helped answer some breed specific questions. All the staff was very engaged with the puppies and their care. I know I paid more than I would have direct from the breeder but I wanted to meet several breeds and interact one on one with them. I ended up bonding with my boy Max, a havanese, I didn't even know about this breed before going to the store. Max has a wonderful temperament and is very smart, he is an energetic healthy puppy. I liked dealing with Top Dog and recommend them. read more

Unfortunately I visited the Top Dog Store to potentially purchase a puppy my daughter had researched on their website. They flat out refused me and my daughter to handle the puppy in a meeting room, when others around us were clearly being allowed to. I felt the management "sized me up" when I entered the establishment. I should have showed up in my Porsche and been wearing my suit. I would give their customer service "no stars" if I could. read more

We bought a puppy in June and had nothing but a good experience. The only negative is the cost if you bought a puppy from an actual breeder the cost would have been half the price. However if you are buying from a breeder you are contracting an animal prior to ever meeting it - animals generally choose their owners (for the best fit), I would not purchase any animal without meeting and insuring that there was a fit. This particular puppy was a great fit, temperament and conformation as well as general health would suggest that she did not come from an inferior breeding program. Anytime you purchase a pet or animal you should go into the situation with complete knowledge and I have never found that small print ie warranty is ever that effective or easy to rely on. I have no experience with warranty and Top Dog, having to use their recommended vets for the initial shots is a pain when you already have your own vet, but, Top Dog is pretty up front on the fact that the will only pay and guarantee if you use their outlined Vets. I personally would have no problem with recommending Top Dog Store! read more

Very disappointed with experience at the Top Dog Shop. When I went to purchase a puppy staff was very "knowledgeable" and explained how their dogs are kennel trained and I would be able to leave them alone for a period of time without any problem. With this information I decided to purchase a dog, when home I left for 20 minutes and the dog had defficated all over the kennel and walls, it was the first day so no real issue. The following day left 20 minutes again and the same situation. So obviously this dog was not kennel trained as I was informed by the staff. As I was paying a premium for the dog I was expecting a premium dog. After speaking with their dog trainer that they gave me the information too she even told me that is not the case they are not really kennel trained and what the dog "salesman" had told me was wrong. I went to go return the dog as I go to school and cannot be with the dog 24/7 and if it cannot handle being alone for 20 minutes how can it be alone for 2 hours. I went to return the dog and only received 50% of my money back. I realize this was in the contract but your dog salesman had told me they where kennel trained and clearly lied. You have a duty as company over your employees to ensure what they are telling potential buyers is the truth before they go make this huge life decision. I wanted to speak to the owner about receiving a higher percentage of my money back, as I was mislead into this buying decision, however I was not allowed to speak with him or her. Very very disappointed with my experience would rate 0 stars if possible. DO NOT PURCHASE YOUR DOG FROM HERE STAY AWAY. read more