Diana Phelps and her incredible team at San Norterra Luxury Apartments are the epitome of…read moreprofessionalism, care, and community-building! From the moment you drive through the secure gates and admire the immaculate landscaping, it's clear this is a property managed with pride and attention to detail. Diana's leadership shines through in every aspect--whether it's her warm, easygoing demeanor, her proactive communication, or her dedication to fostering a welcoming environment for residents. This weekend's pool party (complete with pizza, drinks, games, and great conversation) is just one example of how Diana and her staff--including the wonderful Isabel Trujillo and Amber Pizzuto--go above and beyond to bring neighbors together. These monthly events create such a relaxed, happy vibe and make San Norterra feel like home. What truly sets Diana apart is her commitment to excellence. She anticipates residents' needs, communicates clearly via email and the portal about updates (like building painting or upgraded paving), and ensures every concern--big or small--is addressed respectfully and efficiently. Her maintenance team deserves a special shoutout too; the property is always pristine, safe, and well-maintained, with security patrols adding peace of mind. Diana is a rare gem: a five-star advocate for both residents and the community, backed by a top-tier team. If you're seeking a luxury apartment experience with heart, professionalism, and a true sense of belonging, look no further. Thank you, Diana, Isabel, Amber, and the entire San Norterra team--you make living here an absolute pleasure! Highly recommended--you might just find your next home (and amazing neighbors) here!

Also to add to my prior review…read more.. The number you gave me to talk to the community is THE EXACT number I have had in my phone registry for years now as OFFICE.... I've called it numerous times asking for help on a number of issues. Even hitting 5 for "security " who doesn't care!!! Now I have figured out a " New Glitch" in the "Matrix" system that they forced us to put into our apartments... It's THE NEW DOOR LOCKS AND AC SENSORS!!!! Well sometimes your doors WONT LOCK RIGHT OR UNLOCK if it happens to get twisted by itself... SO ALWYS HAVE YOUR KEYS ON YOU.... Now : if your internet goes out ; which it will non stop all week long, especially late nights......... Whatever your thermostat is at it will save that temp " even if it's on a timer" and automatically TURN YOUR FAN ON FOR THE REST OF THE NIGHT!!! Just spinning wheels and talking more money out of your pocket... We have the app and I try to turn it off but the fan just keeps running so I have to get up at all hours of the night to keep turning it off... Then around 6am I'm hot as H@!!... I've tried contacting the office a number of times..... If you guys actually want to talk then reach out to me... not the other way around.....

I have lived at The Grove on Main for 4 years. Last year, I experienced some serious health and…read morepersonal setbacks and had to downsize. There was a peiod when I had to leave for a few months. The team at The Grove told me to rest assured that they would be there to help if I chose to return. The Grove is managed by a large company, but the team is made up of lovely induvials. I will Highlight Annmarie and Ken, but the whole team has contributed to my amazing experience. When I was ready to return, the service, creative assistance and care, really, I received was completely emblematic of the experience I had before. This group is fantastic and the place feels like home. I lived with my family in an apartment until we were able to move into a townhome, which we lived in for three years. I am now in an apartment and still enjoy all the amenities, which are excellent, I enjoy the neighborhood, with Pioneer Park, The LDS Visitors' Center and the Temple and surrounding Gardens and the proximity to all the cool things in Downtown Mesa - but it's the people who run this place that really make it amazing. I want to mention everyone, from the current and past property managers to the guys I know and love on the maintenance team, the sweet people in the office and the kind and friendly ladies who keep everything sparkling. I'm very lucky to live here. Thank you all so much! ~B~

We stayed here from 2025-2026, and the property is absolutely beautiful. We did have issues with…read morethe BBQ pits by the community room but overall everything was nice. AnnaMarie in the leasing office is the SWEETEST person I have ever met! She is always available & willing to help. Going above and beyond! I feel like I seen her more than anyone else in the office. She deserves the world!

After my last apartment experience I need to upgrade this place to 5 stars. I was young and dumb,…read moreand clearly didn't realize the quality of most apartments. I miss this place so much and wish more than anything that I just resigned instead of seeing the negatives and moving. Great parking, perfect location, and like I said the leasing staff worked with us and compromised with us. There's a good chance I will take out another lease here at some point in 2026. Watermark is the best.

5 year resident here. Overall, I loved living here - beautiful area, close to everything, wonderful…read moreviews, great staff, and amazing amenities. Only three stars because there are definitely pros and cons to consider. I'll start with the cons: Cons: - Accessibility: As others have said, the elevators are constantly down, I have over a hundred emails about the elevators being down. Over my five years here, I've always walked the stairs to the 5th - wasn't an issue for me, but when I had people visiting, they weren't a fan. If you need a place with good accessibility, this is not it. - Safety: The area itself isn't the safest, homeless people regularly camp around the lake, and last summer someone was shot dead right in front of the building, under the North Scottsdale bridge. I woke up to the gunshots at night so it was pretty scary. There was also a shooting within the building a few years back. Just search for "shot person aura watermark" and it will bring up the news articles. On top of that, a few years ago one of the windows at the gym was completely shattered with a small hole in it. To me, it looked like a bullet punched through the glass based on the hole and damage, though I can't be sure. The fact that there is no 24/7 security and basically anybody can walk into the complex doesn't help. One time I was approached by a drunk (likely homeless) person at the roof deck area. I have also heard lots of complaints about people breaking into cars and stealing bikes, but luckily I never personally experienced these. - Noise: the airport is close, and the planes can be pretty loud. Didn't bother me, but it really bothered some people visiting me, so it's something to keep in mind. The complex is close to ASU, so obviously this place is a great location for college students, and with that comes parties. I had issues with loud neighbors a few times, but other than one neighbor, it was manageable. There are also regular pool events, so if you live on the pool side, those can be loud too. What really doesn't help is that the walls are paper-thin. If you have neighbors above, you'll hear every single step they take. You'll also hear if your neighbors are watching TV or listening to music slightly louder, arguing, or doing other stuff loudly. - Building issues: I think there are some fundamental issues with the building, the company that built the complex was probably cutting corners or used cheap materials, a brand new building built in 2020 shouldn't be in this state. One time the fire alarms sounded and my mom had to run out of the shower - turned out a pipe broke and an apartment got completely flooded. Another time, I saw gallons of water pouring out of an apartment after a fire alarm. I also saw multiple areas in the building where the walls were torn out to replace pipes, buckets in the gym holding dripping water, etc. The elevators are constantly down, and the spa at the main pool is constantly breaking down too. The spa situation was so bad that after about the 5th or so failed repair attempt, they completely sealed it for almost two years. First, I thought they gave up, but it reopened about a year ago, so they were probably waiting for parts. - Just something to keep in mind, they are having a hard time leasing apartments, so don't expect to be let off of your lease contract early, they will hold you to it - on the other hand, they give nice discounts if you renew. Pros: - The staff is amazing, hands down. They have always been really kind and extremely helpful, they go above and beyond. - Amazing amenities - multiple pools, hot tubs, a great gym, community areas, and more. - Great place if you like to exercise, lots of options to run and do sports. - Fun events if you want to meet people. - Lots of restaurants around. - The Tempe Town lake area is amazing, near the airport and close to everything else you might need - for me the area was the biggest reason why I loved this place. All in all, I loved living near Tempe Town lake and I loved living at Aura Watermark, only moving out because we bought a new condo.

After 6 years and three property management companies, I quit the agony and moved out. I thought…read morewhen the latest company bought it and began cosmetic upgrades that it would improve. The apartment was good, I did not want to move. However there is obviously no screening of tenants - anyone or agency that can pay the rent is an automatic acceptance. After enduring one drug addicted tenant after another in the apartment next to me I had enough. They invited their druggie friends and sex partners in, including the last tenant, who allowed her homeless friends to use her shower and camp out overnight. There was no security, the gates were not operational so anyone could - and did - wander in off the street. Attempts to communicate concerns with the office were met with silence, they did not answer the phones or return email messages. I understand that it is not located in the best area but was willing to overlook a lot until it impacted my security and sense of well being. Too bad the owners spent money on the cosmetics but would not provide management and security,

I love the floor plan of my apartment, and the open floor concept. There is plenty of space in my…read moreunit. This is a gated community , which I love even more. I wish they could update the gym equipment and add more weights in the gym, as the gym is outdated. Staff are very quick to respond to emergencies . We recently had a fire , and everyone took immediate action to ensure everyone was safe . Management, and Maintenance immediately responded for repairs and worked diligently to getting the unit back into safe living conditions for the resident . This event brought our community closer to one another since the event took place . Any maintenance related issues I have had , maintenance responds quickly . Shout out to Greg who works very hard , who is passionate about what he does, does amazing at his job with keeping the property well maintained . The area isn't the greatest however property management works hard to maintain it , and she does an amazing job , keeping our families safe.

Living at Peak 16 has truly been a blessing for my family and me. From day one, Jaqueline has gone…read moreabove and beyond to make sure we felt welcome. Her customer service is top-tier -- always kind, attentive, and genuinely helpful. The two new office managers have also been incredible additions to the team. They're sweet, approachable, and create such a positive, friendly energy every time you walk into the leasing office. The amenities here are unbeatable. We've got a huge pool with beautiful cabanas that feel like a resort. The gym is fully stocked with everything you could need, and the pool table room has become a fun little tradition for my son and me in the evenings. It's usually quiet and feels like our own private space. Between the gym, pool table room, and lounge areas, there are TVs everywhere -- easily 10 or more. One of our favorite parts? The views. Our balcony gives us insane sunsets and a clear look at downtown Phoenix. It's just a 30-second drive to the 51, which makes commuting a breeze. The community is full of relaxed, hard-working, and family-oriented people. It's super peaceful, quiet, and feels extremely safe. Honestly, it sometimes feels like we're the only ones here -- in the best way possible. Maintenance and housekeeping are always on point -- fast, respectful, and thorough. Writing this just makes me realize how grateful I am to live here. But really, it all starts with the people in the front office. They're the heartbeat of this place -- and they make Peak 16 feel like home.

Worst year of my life spent living here. Smells terrible, dated appliances, no regulations are…read moreenforced so everyone does whatever they want. Cristal and Dominique are not helpful they want to make it look like they take action but they sit at their desk and email back and forth thats it.

I true sense of community here hands down! I had not planned on getting past the background check…read morewith little to no rental history and I was shocked to say the least when I was approved I have lived on property for almost three years and love the staff in office and maintenance. I have moved from a studio to a one bedroom and now look forward to transitioning to a two bedroom. They have always made it very easy for me to transition. If you are in need and call the emergency line you will get a quick response regular maintenance is always done in a timely manner as well. The property is kept up and very secure. I feel safe here and would definitely recommend touring and checking it out. They are very welcoming and pet friendly. Holidays are always a huge hit as we have decorating contest! If you step into the office Margret will always have a holiday themed treat for you and some coffee on.

I've lived in a decent selection of residences throughout the Phoenix & surrounding areas the past…read more7 years. There is a reason this one gets a better rating. So, bare with me long enough to understand why. First- I won't lie in saying I could rent anywhere. Divorce can have a MAJOR impact on one's situation. Places I opted to rent prior to this one were hit or miss. Not at the year mark here, I will be in 6 months, & I'm happy about that- asked for LONGER terms. Jackie in the front office is a gem. The other two ladies who work along side her are also lovely & helpful. I've always felt comfortable & cared for in their presence- going over the lease, touring the unit, signing it all off & the entire procedure was flawless. I was even in a slight panic, out of town, thinking my lease renewal was sooner than anticipated- they were SO helpful & reassuring! I literally got peace of mind while being out of town & unable to personally come in to the office- much gratitude for their efforts in getting me taken care of from a distance! I love this is more of a "residential" street- the entirety is senior living & apartments. The Dollar Store is at one end, literally a 10 minute or less walk for utter convenience. It's pretty quiet, and lots of trees, which I personally enjoy. The grounds here are well kept. I haven't had an issue with anything annoying or alarming. And, pretty much everyone is kind & friendly wether they live next door, across or passing by. It's a pretty pleasant atmosphere. The pool is a plus, along with the small fitness facility & business center for computer access or printer/fax capabilities (I recently learned the hard way people STILL use fax machines!). Want a snack, drink or gallon of water? Right there for the convenience! BBQ is also possible, and there are some nice areas set up for gatherings, as well as the dog park & basketball court, if you don't want to utilize the pool or spa (both of which are nice to indulge in!). A studio is literally the size of a prior one-bedroom I rented in Tempe. The only difference is the "bedroom" isn't separated from the rest. Still plentiful in size- go to IKEA and get a divider! Some of the units offer washer/dryer, but the laundry facility isn't bad at all- totally operable off your smart phone! The appliances were nearly brand new, in mine. Or, just extremely well cleaned. I will say- the fridge is what I'd call the SMALL "standard". I stand 5'-3" tall & I can easily see the entire top of the appliance- that is a FIRST! (I've always been too short, so I realized it is smaller than the norm, but still spacious enough for one person who LOVES to cook!) There hasn't been any issues with anything. Aside from landscapers blowing debris onto my patio doing their rounds, because the patio fencing is kinda crappy- it's nice to have that small outside space to enjoy (in the winter) & the storage closet is great. Also- you can have lattice installed for a small fee, for more privacy, and it looks very nice/classy! Many opt for it, as well as the wrought iron security doors they also offer to install for a fee (but the doors you can legit take with you upon moving!). So they do diligent in offering privacy & security. They also take things more serious than some assume. Yes, there have been "issues" here- just like literally anywhere else! It isn't because of the complex or how it is run. You just literally have some bad apples. But, nothing has ever gone unattended to or ignored. Any complaints/concerns HAVE been taken seriously. And I'll note- one across from me has lived here 6+ years. The ones who just moved in told me they're back for the 2nd time. That's what you want to hear! I guess my only "complaint" is parking spaces are HARD to come across. I've been on the wait list since I moved in. BUT, upon renewing my lease, it seems I may have one now, hopefully? Because- since I'm street side, I actually find it more convenient to park curb & access my building... BUT, there are times I want to park for more than 24 hours and just have peace of mind my vehicle isn't sitting compromised on the street, but more secure in a designated space/lot. That is the day I will up this to a 5 star. Because I feel like there should be at least ONE designated spot reserved for EVERY unit. The fact the tenant prior to me did not drive or have a vehicle frustrated me that spot was given to another. I feel like I definitely pay enough in rent to be allotted a parking space. ...hopefully soon. But like I said- I've experienced what most DON'T want to in some prior rentals, and this is really quite a blessing, in my opinion. You'd be hard pressed to find anything as decent for less. I feel entirely welcome here, safe & it wasn't a headache to move in or renew. Granted- you can NOT control who your neighbors are! It isn't fair to blame the complex when some are unpleasant. You'll experience it anywhere. The overall positive here definitely outweighs the negative.