BE WARNED - there is some sort of scam going on with this company and the several companies linked to them. None of them are active on Google Maps or Yelp and they all try to pass you off on to the other. If it was possible to give zero stars, I would. I have never left a bad review or dealt with such an unprofessional, fraudulent, inconsiderate company.
Trying to keep our long story/nightmare as brief as possible: We arrived to The Tamarack Lodge at 5pm, 10 month old and 2 year old in tow, to find the office closed and no one inside. Another guest at the lodge came out and told us to check our room, the key should be in there - red flag number one. We were never issued a room number upon booking, so we immediately called the owner. He said he overbooked and did not have a room for us, acknowledging it was his fault with no real apology. He said he would call his buddies at other cabins, in a small overbooked town, to see if they had space for us. An hour later we call him again to check on the progress and he tells us to meet a guy named Jay at a gas station 20-25 minutes down the road - red flag two. At first we can't find Jay, so we try to give the owner of The Tamarack Lodge back and he no longer responds to our calls - I suppose he felt like he had handed us off to his friend and we were no longer his problem. We eventually find Jay at the gas station, that seemingly does not appear on Google Maps or Yelp - red flag three. Jay gives us directions to meet a guy name Dave at Musik Creek Inn and that Dave will show us two rooms and we can pick which one we like. Not showing at this point, Musik Creek Inn comes up as permanently closed on Google Maps and Yelp - red flag four. We meet Dave down "just pass the stack of wood", and he shows my husband two barren rooms in this desolate lodge we can choose from. Lost count of red flags at this point. He tells us we have to drive back to the gas station to pay Jay to get the keys. We're 2.5 hours into this nightmare now, hungry and tired babies and an early morning of hiking ahead of us, we begrudgingly drive back to the gas station to talk with Jay. He claims Dave should have given us the keys since we already paid the first guy, so we should drive back and tell Dave that... and I'm out. We frantically are calling around and eventually find what seemed to be the last available room in the town at a quaint little B&B (a HUGE thank you to Joanne & Greg Elliott) and didn't pay a dollar to The Tamarack Lodge or any of their questionable affiliates.
Of course, we were still charged despite not staying there. When we called to ask the owner to refund the charge, he said he would and did not. So this all ended in us disputing the charge with our credit card company. read more