I had an older gentleman that helped me in the morning. He was very nice and helpful. He even…read morerecommended for me to have my car checked out to make sure it wasn't just my battery. And the shop he recommended is amazing also. He went above and beyond and exceed my expectations. I wish I would've seen his name badge. But thank you for your help.

While traveling from San Diego my check engine light came on. I went into O'Reilly's for a free…read morediagnostic check, unfortunately while it was raining, and I still had the best experience. Cindy is AMAZING! She was so nice & helpful, and didn't make me feel guilty abt the rain. They didn't have the part but she called around & helped me find it, & offered to order the part for same day delivery. Thank you, Cindy!

With this ugly 111 temperature, my battery doesn't want work . So I go to purchase and would you…read morebelieve 4 other customers are purchasing car batteries..... Raymond installed it . Took bunch of tries to get the car started , so then we got the "goat" I for got his name ‼ dalona ⁉ ( he had a silver shirt on ) . He tried multiple time to start car .... After cleaning the connections , and charging the battery .... Car started . Lots of patience from all of us

Best service in town, they changed my battery and my light bulb in my headlight in two months and…read moredid a wonderful job and helped me out so much! I enjoy this business and the people who work here rock in these hard times

I have never been happier with a dealer's service department than I was at Hedricks Chevrolet…read moreyesterday. The cold weather had caused the battery in my Tahoe to fail - sending the car into a stall while displaying weird error messages...it was 11am, pouring down rain and I desperately needed the car for important meetings the next day. My first call to a Chevy Dealer let me know that they could not even look at my Tahoe until the next day - not even for a quick diagnosis. By contrast, the service manager at Hedricks approved a diagnostic check the same day - which showed that it was all battery related. Within 2 hours, working with Julian, my car had a new battery and I was on my way. Some dealers provide service - while others epitomize the spirit of service. Thank you Hedricks for exemplifying what true service can be. I'm forever grateful.

The good news is I absolutely loved our sales person. He was amazing…read more. The car we were looking at was extremely filthy. It was a used Ford Explorer. The car was full of sand. It looked like someone went on the sand dunes with it. I couldn't believe they had it on the lot like that, but he guaranteed me that they would detail it and it would look brand new so I agreed and I purchased the car . on a Tuesday. It took them five hours to detail the car ,when I got it back, the inside wasn't done. The outside looked fantastic, but there's still sand dirt and the doors on the inside. Looked like they had milk splattered on them. I brought it back three days later and another five hours later and all they did was the vacuuming they did didn't do anything else. When I inquired again the man said we are understaffed and then to me.he said well I'm sorry it's not up to your standards and I felt like saying my standards it should be your standards. Very disappointed. Don't buy a used car from them.!!!

this store is one of the best stores that I go to get assistance and help with my car. They've been…read morevery helpful since I own and bought my 2014 CX when I bought it in 2017 they've been very helpful and always help me get everything I need to do and explained everything about it and I'm so grateful thank you.

Maybe have more than one employee working there. I walked in, grabbed my stuff and went to…read morecheckout. One customer and one employee in the rest of the entire store. That ONE other customer meant waiting. I waited. Gave up and put my stuff back on the shelf. Amazon can deliver it by 5 anyway. Staff better.

I have been to this O'Reillys several times. Each time I found the staff knowledgeable and helpful…read more I would like to highlight their employee, Jordan. I needed help with a turn indicator and he went above and beyond the call of duty. I appreciated Jordan's help. Good employees are hard to find and it is what makes customers return.

Went there on 11/28/25 to get new windshield wipers on my Camry. Ray totally hooked me up and went…read moreabove and beyond to help me. More organizations need workers like him. To management: please take a moment to commend him on an excellent job.

I called ahead in search of a car battery for my friends honda. Rob was the one who answered and…read moretalked me through everything I was going to need. I came in and we got straight to work. He answered all my questions thoroughly and was entirely transparent the entire time. I'm not too confident with car things and have had bad experiences elsewhere so I was a little nervous but Rob was patient and helpful by explaining things very clearly. We went through so many different battery options as the car had some work done and complicated the process. Rob was patient and genuinely kind. Rob, I hope you're reading this. Thank you for taking the time to answer my questions and met us where we were at with price, warranty, and everything else. I hope you get a dang good raise! You deserve it!

Britney is literally the best ! She went out of her way to help me with my car and changed my air…read morefilter and oil!! Go to her she will help you with everything!!!!

we recently went to O'Reillys, which use to be a Krangens. I took my dead battery in and told them…read moreI needed a new one, they told me that one of the poles were leaking fluid and it's not covered under warranty. Naturally I was a little upset and told them so. They said they would work with me. In the end they gave me the prorated price that I had in the beginning and the battery was alot cheaper than I expected it be. I didn't expect that from them but i appreciated it. Thank you

I recently had misfortune of having to frequent this establishment. I went in with a part that I…read moretold them Might still be under warranty. From the moment I mentioned warranty the lady behind the counter bombarded me with questions to the effect. Could your vehicle have caused the part to malfunction , could I have had something to do with it malfunctioning. I have been working on cars since I was 14 years old and I am 52 now. I think I know a thing or two about cars. As I mentioned before If the part was covered under the warranty Great, if not, so be it. I still needed the part. In the end I ended up getting a partial warranty price on a very pricey part BUT I sure could have done without the rude 3rd degree treatment. I left this establishment with a bad taste in my mouth.I wont be visiting this parts house again anytime soon. Sheesh.

The pretzels with beer cheese is incredible. 10/10 would recommend I'm definitely coming back. I…read morealso recommend the chili

I recently had to make a return after being given the wrong items at the AutoZone on Cedar, which…read morewas frustrating since I was trying to get my oil and air filter changed. Thankfully, I stopped by the Ashlan location, and the experience couldn't have been more different. The staff here was extremely helpful, knowledgeable, and patient. They made sure I walked out with the correct parts and understood exactly what I needed for my car. What started as a hassle turned into a positive experience thanks to their great customer service. I really appreciate the team at the Ashlan AutoZone for getting me back on track -- this will definitely be my go-to location from now on!

Best customer service in the heart of Clovis! Andy will work hard for you with whatever you need to…read moreget your car up and running again! Best in and out service and amazing staff, will come back and refer all my friends here for their projects ! 10 outta 10 !

If you're a woman DO NOT come to this location. There's an 80 year old looking white man who works…read morethere who will be very condescending to you. As soon as I walked in this old man was completely rude and unwelcoming. He was very sexist and condescending to me the whole time I was there, meanwhile the rest of the other workers just looked on and didn't step in to put a stop to this man's behavior. Sexism in 2024 is crazy, but considering this was an old man I shouldn't be surprised. This store needs to do better in who they're hiring.

I'm so excited to receive an oil change at my house! This mobile service is a game changer. The…read moretechnician, Anthony, was so nice and efficient. I highly recommend this service! I got to do laundry while my car was getting serviced!

I am extremely disappointed with the service department. My vehicle has been there for over four…read moreweeks for a recall, and the biggest issue has been the complete lack of communication. After already experiencing non-communication, I spoke directly with my service representative, Ivan Tinoco, and specifically requested daily updates. I was assured that I would be kept informed. That has not happened. I have repeatedly had to reach out myself just to get basic information about the status of my vehicle. I understand that parts can sometimes take time to arrive. However, it is very difficult to accept that a dealership would not have timely access to service parts for the vehicles they sell -- or at the very least provide clear, proactive communication about delays. Instead, I have been left without a firm timeline, without consistent updates, and without accountability. This has caused significant inconvenience. I recently moved to the area and rely heavily on my vehicle for work and daily responsibilities. If I had known a recall would turn into such a prolonged and poorly communicated process, I would have reconsidered scheduling it when I did. Customer service is not just about fixing cars -- it is about communication, transparency, and respect for people's time and circumstances. Unfortunately, that has not been my experience here. I hope this review encourages improvement in communication and customer care so others do not experience the same level of frustration.