Was a guest for over a month and this is the bezt . the therapy was fantastic. I had not walked for…read moreover two years and they were patient with me and helped me to walk some. The CNAs are so kind d and sweet love them. I highly recommend this place for rehab or for your elderly family members

My dad was a patient there for one day they were supposed to help him cut his food help him eat. We…read moreshowed up and he was slouched. Could barely reach the tray and he was by himself he would call. No one would come terrible place even though it got a good rating I guess this is the best. The city has to offer. Nursing homes are terrible.

My mother was treated very well I would highly recommend this place to anyone who is in need of…read morephysical therapy. Gloria and all the staff were very attentive to my mother and and all of her needs I want to thank you very very much from the Garza family

My wife passed away on December 7th she only weighted 62 pd I fill like they starved her there. I…read morekept telling them that she could eat but they wouldn't listen to me. And every time that I would call no one would ever answer the phone.

Came to check on our neighbor who was doing rehabilitation here and the facilities were great…read more The staff were helpful and friendly, the facility was clean and our friend said he really liked it there. I felt the quality of care here is top notch. He is doing physical therapy (both indoors and out)

Bad service, understaffed, not attentive. Usually during the times the rehab is open & our family…read morewas allowed, our family is with my dad at the hospital. Before the first person got there in the morning, My dad fell cause they didn't go help him after calling out 3 times. (Heard by his roommate) He was found wet as well as his bedding, due to lack of staff to help him! He had back surgery and they know what he's in there for, it's been a week! He's 86 yrs old, thank goodness he has a room mate that heard it all. Don't leave your loved ones unattended! At first they didn't want anyone staying. All of a sudden they r making allowances! Not consistent from nurse to nurse, they don't document properly. No effective communication between nurses, patients and family. Thus we, the family, r the advocates for our loved ones. The family is supposed to be learning how to help him when he gets back home, after healing from back surgery. What good r the nurses when they don't instruct or practice what they're supposed to be teaching the patient so they could be independent again at home. Care quality and staffing need improvement big time! Don't take them there if u don't have to. Be there no matter what! Thanks for reading this.

So glad we chose Community Rehabilitation Center for husband's rotator cuff rehabilitation!…read more Physical therapist Stephanie Oka is the best. So patient and kind. All supportive staff are polite and very helpful. Facility is clean, efficient and timely.

This place is nice. I really appreciate everyone who works here. A big thank you to Kanwaljat Kwai…read morefor helping my Mom. And all the others from Speech therapy, PT, OT, CNA & nurses. Thank you all for taking good care of my Mom and others.

My partner was in there for thirty days and they were outstanding with their care.Okayread more

I would give Sierra Vista 10 stars if I could! I was apprehensive about my husband being…read moretransferred there because it was only rated 3 stars, but I really had no choice. They are the only facility in the Fresno area that would accept someone with his diagnosis. When I removed him from his previous facility that was rated 4 stars by Clovis Community, he was so weak that he could not sit up or stand because he had lost nearly 30 pounds because of their poor care. The receptionist at Sierra Vista was very welcoming. The staff was friendly and I could ask any staff member about his condition. At his previous facility I was only allowed to speak to one person and she never gave me answers to my questions regarding his weight, BP, etc. Sierra Vista's dedicated Physical Therapy staff was able to get him up on his feet and walking again. I am extremely thankful for them doing that! When he was discharged to go home many of the staff hugged him goodbye or gave him a kiss on the cheek. They will be happy to know that he is still up and walking. Thank you Sierra Vista!

The CNA's are the best. The Physical Therapists were great. Nursing Staff were always ready to…read moreattend to your needs. THE FOOD IS TOTAL GARBAGE. I was there three months b/c of a car accident. If I had to put some one in this home I believe I would feel good about the general care. I of course would have to bring meals for my loved ones because honestly their food was not edible. HOWEVER **** if you are there with a wound this is not the place to be. My wound nurse decided to oil up my wound then proceeded to tightly bandage my wounded leg. This was not the surgeons orders. Wound nurses are suppose to be a specialized skill. Well this one wasn't. I went home thinking I was finally on my way to recovery. Three days later my wound had opened and I could see the hardware in my leg. Hugh hole. Returned to E.R. Turns out the infection had turned to MRSA and I had to be readmitted to the hospital to open the wound, clean it out, remove the rod in my leg. So now I'm back to square one. After the hospital I went to Willow Creek. Not my choice but because I now had MRSA I needed to be in isolation. DON'T GO HERE. Everyone is lazy. You rarely see your CNA, your nurse is NEVER on time with meds, and sometimes my call button would be on for 1 1/2 hours. Not the kind of place I'd send my elderly. This place is ABSOLUTELY THE WORST! This is a long account and I'm skipping the next 4 weeks. The long and the short of it is: I loved the people at Sierra Vista. Watch out for the wound nurse, make sure you can deliver meals to your loved ones. And remember to stay away from Willow Creek. I would have given this a 5 because I loved the people. I subtracted for the terrible food and the unskilled wound nurse.

The care was outstanding, my wife was there for 4 1/2 weeks for recovery and rehabilitation, all…read morethe staff that was a part of her recovery and rehabilitation were outstanding. The CNA's, nursing staff, PT and OT took great care of her needs and wants with no hesitation, they went out of their way to make sure she had what she needed when she needed it. So a huge thank you to this facility and staff!!

HORRIBLE place to send someone that needs extra care! They took horrible care of my grandpa and…read morewhen we finally moved him out he was severely malnourished to the point where he couldn't even open his eyes. They refused to feed him because he was unable to feed himself and would mark it as refusal to eat when really he couldn't feed himself or give himself water. We finally moved him to a new home, and the nurses and hospice could not believe how badly he was neglected at horizon. The only good thing about horizon is RICO! He was awesome !!!!

Cared more about the visitor count than the care for our grandmother. There response time for every…read morecall was so slow she had soiled herself and they took so long to even clean her. That is just one of the times. She was never moved, her 18" back incision was never cleaned. It got so bad she got sepsis and had to go to ICU!!!!!

I wasn't even there a week and I already had a discharge date. Only after occupational therapists…read morewere in a hurry to leave to next patient in line (appointment) it was a nightmare , they were rushing and in the process injured my leg . I was screaming because I couldn't take the pain. They said oh but it didn't touch the ground when it fell. continued pushing w/c out and left me with no call light. finally after 3 hours a nurse came in and I asked to be put in bed. well after lunch physical therapy ( female with glasses and long black hair came in and asked me if I'm ready to get up for therapy. I explained what happen. Guess what , she said that my leg didn't touch the ground. and then told me ( so your refusing therapy) I said no I'm not , I can't do it because of the pain caused by the negligence of your coworkers that were here today. well she put down that I refused and next day I'm told I'm down for discharge. Not one nurse, Doctor, case manager, OT, PT, ever looked into this situation. I told all of them and it was totally ignored. here I am still suffering , I had bars and screws in my leg when they dropped it (yeah maybe it didn't touch the ground but it was not suppose to bend. Come on San Juaquin Vally Rehabilitation Hospital. Dont your employees know what can happen if they are in a rush. I just had surgery in trauma center and had bars and pins in my leg. Everybody knew and nobody cared. it was ignored . I cried every night in pain. i was discharged because they said I refused therapy the same day of my injury. It doesn't take a genius. I WAS IN PAIN get it together, I will never refer somebody there. it is not safe. it shows that they don't care what happens to you

I'm updating my review to reflect how the facility ultimately handled the situation. After my…read moreconcerns were raised, my mother's missing item was returned, and the staff made a genuine effort to ensure she felt comfortable and supported. That meant a great deal to her and to our family. My mother is in rehab and relearning how to walk, and she now feels safe, respected, and cared for. The rooms are clean, the food is genuinely good, and most importantly, the staff have been kind and attentive, which has had a very positive impact on her mood and recovery. I appreciate the steps management and staff took to address the issue and restore trust. Based on how things stand now, my mother is happy with her care, and that is what matters most.

I just called my good friend & neighbor to check on her she is in Willow Creek after surgery. I was…read moretold all patient phone have been pull and will no longer have phones in rooms?? I have no way to check on my friend!! She has no way to call anyone to calm her down when she is upset. I was told to go buy her cell phone. 1. She doesn't know how to use a cell. 2. She cant see a cell phone! 3. Cell phones cost a lot of money she lives on SSI only can't afford a cell phone thats why she doesnt have one!!My dad is same way he drives at 80 but can not figure out a cell phone to save his life. This is awful you just pull family away!! Shame on you Willow Creek its hard enough to be there but now your really leaving patient alone. May have to find another facility but probably stuck there to.

Amazing care that the facility provides. Facility offers very large rooms and has a beautiful rehab…read moregym.

Quality of care : ignored by nurses and staff. Food was dog food . I did alot if things for myself…read moreand my room mate. Awful place to be except they have a large smoking area if you are in to that.