fairly miserable experience. went in to buy a frame and matting prepared to spend as much as it…read moretook and to be a repeat customer since i have prints regularly to frame. clerk was fairly short w me and showed me a selection of ready made frames, i asked if they had larger frames she said no. she didnt offer the framing desk. i could see they clearly made frames and had to push to ask what process was to frame. she said it was an appt process and i couldnt schedule now w person behind framing desk, so i said ok id schedule online. her friend came in directly after me and asked if they had larger frames and she then directed her and walked her back to the framing desk to speak to the clerk she had just said i couldnt speak to and they brought out several large frames- one exactly like i was looking for- and then put a few on hold saying shed only get one. i was still standing right there and she did all this in front of me. she didnt acknowledge or apologize that shed done several favors for her friend in front of me that id just asked for as a new customer. so it was just weirdly rude on several levels. the framing person was nice enough to apologize because i spoke to her after the clerk left, but said there was nothing she could do. really really weird experience and im not inclined to return based on how rude that whole exchange was.

In what world do you need an appointment to buy mats for pictures? I've dropped into the store…read moreseveral times and was assisted pretty quick. Now you need to make an online appointment. Was told its because they have a small staff. How about hiring more staff and pay them well. I'll make the drive to Burlington. They clearly lack customer service skills

I recently attempted to purchase a large amount of materials for an upcoming exhibit, planning to…read morespend a budget of millions. Instead of purchasing online or from a bigbox art retailer I opted to visit Black Horse, as they are one of few remaining independent art stores in the area. I arrived at the shop 45 minutes after opening as I am on strict time contraints at all time, I have to work out of efficiency. But when I arrived the shop keeper told me that I had to be quick or come back at a later point in the day. His excuse was that he had to remove his car from the snow. But mind you this was around 11AM, and this shop keeper should not be dealing with personal matters during business hours. Regardless I told him that I needed quite a bit of material and he informed me that I still should be fast, go back later, or visit another retailer. He should have seen my desire to spend a money in his shop as a means of paying for his snow removal. Unfortunately he rushed me out of there. This put a stick in the wheel of my entire exhibit's time table, as I had to travel a great distance of time waiting for an online order. All I have to say is that I will never be taking my money to this business, nor will I be recommending this business to anyone ever. Shame on this place, and the shop keeper I dealt with, the customer should always come first.

When you're new in town, it can sometimes take a while to find your favorite spots and for those…read morespots to feel like home. This was not exactly the case for me and Black Horse Art Supply. The minute I walked in the door, I knew I had found my art supply shop. After checking out all of the box stores, as can be the initial go-to when re-orienting in a new town, I was feeling a bit let down. I mean, here is this beautiful city saturated with artists and all I could find was overpriced canvas and incomplete color offerings. I knew there had to be something better and after some more digging, I came across this little shop on Pine Street. The owner is incredibly knowledgeable about all things 'art'. As an active member in the artist community, he is totally in-tune with local events and if you do happen to stump him with a question, he can point you in the right direction. I feel lucky to have found a place to go when the creativity strikes and happy to share it with new and seasoned artists alike.

Best art supply in the area. Owned by an incredible family. Jeannie is the nicest person you'll…read moreever meet, very passionate about art and her profession. I'd recommend this place to anyone who is looking for high quality art supply in Randolph... worth the drive from anywhere!!

From the owner: We sell supplies for fine arts, fiber arts, calligraphy, DIY projects, crafts, kids' art materials,…read moreand much more. Located in central Vermont.

As a fellow cross stitcher I was so excited to find this little gem while on vacation. It was a…read moregreat shop and the owner was really helpful.

Not a fan of Stowe, VT but a huge fan of this store. The shop is well lit, tons of supplies and the…read moreowner could not be more helpful. Impromptu lessons, helpful tips, and great personality? Check, check, and check! If you need needlepoint, cross stitch, or embroidery supplies this is the place to go. I just wish they had an online store.

Such a cute little bookstore. They have a great mix of books, modern books to classics to…read morespeciality and unique books, so it's easy to walk out with something you didn't expect to pick up. The shop also carries a little bit of local merch and some fun extra gifts. One thing I really appreciated was the affordable postcards, which is important to note because they are up-charged at some surrounding stores. I ended up grabbing a few, plus a fun magnet, and they also had a couple local art prints. The inside is super charming, a cozy, feel-good stop whether you're looking for a new read or just a small souvenir.

Loved this store. It is above another store and sort of feels like one big business full of stores…read more It was fun to check out.

An absolutely fabulous store. I came for my second ukelele (bought the first one here and was very…read morehappy with the quality and choices). The owner is very knowledgeable and helpful, the instrument selection is first-rate. So many other things of interest here -- books, games, puzzles, musical instruments, art supplies, toys. A "museum of cool things you just have to have!"

Lots of pleasant surprises here, in both contents and prices - too much to pore over in one visit…read more Will definitely be back, though it's a little off one of my beaten paths.

Art and Frame shop GONE VIRAL!!! Beware puzzle doers, pandemic or no pandemic. In June 2021, the…read moreshop had caught onto the puzzle trend in survival mode. Puzzle sales rocketed. What a great concept to increase sales with puzzles and promote framing to preserve a piece of art you reassembled. Or should I say, pieces of toil, concentration, frustration, AH HA moments, early morning coffee, late evening red eyed sessions, to 10 minutes "work from home" breaks that easily clocked 30 minutes and maybe more (I won't tell). The shop is classic industrial period Main Street, prior history unknown. The shop, framing Mecca. The puzzles and selection of arts and crafts impressively displayed for browsing. We found two Winter puzzles to gift others in the family. Our own Winter subject still in deliberation. Despite, we asked for a business card and proudly made our purchase. Today's first morning frost on our grass reminded me of two important tasks: Order our puzzle and to finally share our experience at the Village Frame Shoppe & Gallery (of puzzles).

I had a 33 year old cross stitching that had some small damage due to water leaking on it. I had…read morebacked it on sticky cardboard and could not get it off. It had been framed in a homemade barn board frame and a light blue mat. They did a beautiful job reframing, rematting and taking out the ripples from the water damage. I was absolutely amazed at the beautiful job that was done.

I love this little shop. All of the items are artsy, hand-picked, and unique. When I stop in I like…read moreto visit with the shop owner, Jen, who is really nice and very helpful finding a perfect gift or some thing you didn't even know you need for yourself. She is an amazing artist as well, the walls are riddled with her fabulous work.