This place sucks. Yes I payed ally months there. Yes I did everything I was supposed to. Not worth…read moregoing into because of long story. BUT WOULD NEVER RECOMMENDED THIS PLACE. This is why we changed storage units. The one we have no AMAZING!!!

The staff is super friendly and easy to work with. They walked me through everything. The…read morefacility is clean and well secured, with lots of CC everywhere. Had a great experience and if I ever need storage again, I will be checking for availability here first.

Julie the manager at this location is fantastic, Bailey and others are always top notch…read moreprofessional and kind. Decent competitive prices. Great value. Trusting a place to protect your valuables can be stressful. These folks have a gorgeous, clean and well run facility which is heated and can even accept a package for you. Very highly recommend.

Very helpful and super friendly. The folks that run this establishment are conscientious of securityread more

What caught my attention in the first place was that online they had some sale prices of $79 a…read moremonth. So I snagged that on the 10x20 with climate control. However, when I arrived, I was told that oh your reservation just expired and we can't see anything that comes anywhere close to that price. So then they set me up with the unit for 111 a month. Now I had been unit shopping and had a unit across town and had ended up bailing out of that contract to come to this one because of the difference in price. So that was a pretty effective bait and switch? When I actually arrived to put my things in the storage unit, I had checked in in person I had gotten the gate code sent to me. However, there is a lock ex handle on the door of the unit. I spent over 25 minutes trying to make phone calls with movers costing $150 an hour waiting by. Apparently nobody knew even what kind of lock there was on the door. There was hard to get them to understand that there is actually a handle like you would find on any sort of door and not the slidey thing that you put your cylindrical lock into. Being unsuccessful in getting anyone's attention or any way to access my unit, I had to call U-Haul crosstown and get two, 10x10 units which each cost $139 a month. So I'm more than doubled my expense for storage and remember I'm paying $150 an hour with movers standing by and I've now got to pay them to go all the way across town and get checked in at another facility. If best box had any inclination towards his customers at all it would pay me back the expenses of getting checked in which are more than what they advertise. And really they probably owe me some money for having movers standing around for an hour and for having to last minute switch to a unit that cost twice as much because they failed to allow me access to unit I had rented.

I've rented several units over the years at Lock & Guardian as my business requires me to do so…read more Sari at the front desk has been exceptional to deal with. Very friendly, but more than anything she runs a tight ship and security is the number one thing.

Outstanding service. We even left the keys to the unit in North Dakota when we drove to Billings…read moreto specifically get some belongings out of the unit. The customer service line was so helpful - she advocated for us to get someone out to get us into our unit even though it was kind of against their rules. It turns out the guy that came just lent us a lock until we were finished with the unit. The unit, and whole business, was clean, well lit, and easy to access. Thank you!!

Moved the heaviest piano in the universe out our deck and down a long flight of stairs with no…read moredamage. Very professional job. Right on time also. Highly recommended!

Extremely professional and so friendly!. Nate was fast to respond with a great quote. James ran…read morethe show the day of the move and was perfect. They did everything perfect and I highly recommend.